Pam Empert
**** **** **** **., *** * Sioux Falls, SD 57110 954-***-**** ada98j@r.postjobfree.com
Highlights of Qualifications
Over 25 years Customer Service, Administrative and Loan Processing experience
Well organized, ability to meet deadlines on time (if not early)
Dependable, hardworking, detailed oriented and results driven employee
Experience with various Microsoft Applications
Excellent tracking and follow-up skills
Job History
Associate Business Systems Administrator, Mutual of Omaha 4/11/18 - Present
Process and audit all paper applications for insurance or annuity products
Following up on pending applications
Customer Service to potential and current policy holders
Create Applied for Weekly Report for Managing Director and agents
Submit expenses to be credited back to the Managing Director and Sales Director
Handle any pay issues with agent’s pay
Trained and supervise part time staff
Created Monthly Production report with figures from Honor Club report and NFYC Report
Ordered office, maintained updated applications, brochures and fliers for each product for 5 states
Posted adds on our Facebook page and created the first Dakotas District Newsletter.
Assigned agents to all the daily leads, as well as Customer Actions Service Requests and other
miscellaneous reports generated by the Sales Force program
Created spreadsheet of all office duties and the directions.
Arranged the Yearly Honor Club Banquet
Receptionist, Kelly Services at Great Plains Brokerage 9/17-2/18
Answered Sanford Health Plan and Great Plans Brokerage phone lines
Audited applications for individual, Medicare Supplement coverages and
applications for the Special Enrollment Period (those requiring proof of loss
of coverage)
Created and mailed Acceptance Letters for each application and emailed it
to the agent
Sent Book of Business and Quote Reports weekly to each of the 300+ agents
via email
Monthly sent Incentive Bonus report to each agent
Used One Chart to locate member coverage information, HUB to create group
quotes and provide agent information as needed
Scanned personnel files
Admin Assistant, Kelly Services at Risk Administration Services 2/17 - 3/17
Worked queues - imaging documents to correct Workman’s Comp Claim.
Scanning documents
Clerical, Kelly Services at Sanford Health Human Resources 12/7/16 - 1/27/17
Verified employment and references for over 200 applicants
Tracked each applicant on excel spreadsheet
Receptionist/Admin Assistant, Kelly Services at Lutheran Social Service 8/16 - 11/16
Receptionist/Administrative Assistant
Kept conference rooms, lobby and kitchen clean
Answered phone calls for the statewide 800 phone number
Distributed mail
Admin Assistant, Kelly Services at Frito Lay 5/16 – 6/16
Worked various projects with excel
Organized storage room and supply room
File Clerk, Office Team at Wells Fargo 2/16 – 3/16
Prepared crop insurance claims for scanning and storage
Warranty Assistant, Wheel City Auto 3/1/15 – 11/4/15
Generated Purchase Orders for 4 different dealerships
Customer service
Wrote loans for car repairs
Underwriting car loans
Service Specialist, Spherion at Wells Fargo 11/26/15 – 3/19/15
Open checking and savings accounts for current customers
Ordered debit cards
Assigned overdraft protection services
Collector, Surety and Gentry Finance 3/3/13 – 2/1/14
Wrote contracts for installment loans.
Ran credit reports and made decisions on providing loans
Took payments. Made collection calls daily
Customer Service on accounts.
Submitted paperwork for legal suits to Courthouse & garnishments
Loan Servicing Specialist, Kelly Services @ Wells Fargo 8/13/12 – 12/11/12
Technical skills to include: Microsoft and Excel, learned and used 21 different
computer systems to perform a variety of data entry
Accessed mortgage account to see if they met criteria for a credit for the bank
Admin Assistant, NTEK at Army Dakota Recruiting District 6/10 – 4/12
Completed various monthly reports, updating various spreadsheets and Power
Point documents
Maintained supplies for all 10 recruiting stations in SD & ND, submitting orders
on the DOD purchase website
Assisted Educational Service Assistant in updating the database
Loan Processor, Nationwide Financial Solutions 4/09 – 11/09
Increased customer service skills as well as processing skills, gathering
information for clients to qualify for loan modification of current mortgage
Created and rewrote hardship letters to be submitted with financial package
to lenders
Constant customer contact regarding status of the loan
References:
1.Mike Erger, Mutual of Omaha (retired), 605-***-****
2.Val Houfek, Mutual of Omaha (retired), 605-***-****
3.Erin Oliver, Mutual of Omaha, 386-***-****
4.Lisa Frazer, Great Plains Brokerage, 605-***-****
5.Sue Thompson, Great Plains Brokerage, 605-***-****