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Customer Service Microsoft Office

Location:
Brooklyn, NY
Posted:
January 12, 2020

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Resume:

LIZETH RODRIGUEZ

New York, NY 914-***-**** ada98h@r.postjobfree.com

Summary

Seasoned professional with more than 4 years of experience

End to end account management and quality control experience.

Excellent organizational, communication, coordination and time management skills.

Ability to handle highly stressed situations in an efficient manner

Detail oriented, team player and problem solver

Bilingual English/Spanish

Marketing Analyst - Union Andina – Spain/ New York, 2017 - current

• Analyzed and evaluated strategic plans with operational aspects of the business

• Played a key role for developing new product including outside vendor management and coordination, client meeting presentations, and conducting trainings

• Maintained the database of contacts in SAP and Salesforce

• Designed flyers, newspapers/ website advertisements

• Coordinated all the employee events, community involvement events, press releases, and marketing campaigns

• Expanded the roster of clients and broadened the capabilities into more profitable and repeatable engagements

• Reports and data extraction via Tableu/SQL queries Business Analyst - Transfer Latina – Spain, 2015 - 2017

• Collaborated with customers, development team and product managers to ensure all aspects of requirements are met in timely manner

• Analyzed business, user and technical requirements for client meetings utilizing Jira/Confluence

• Developed and implemented customer service training concepts and policies

• Created and implemented the ISO 9001 certification process

• Development of strategic marketing tools to optimize processes

• Played a key role for SAP implementation

Education

Master Marketing & Logistic - Salamanca University / Spain, 2015

Business Administration - Del Valle University / Bolivia, 2012 Skills

Google Analytics, MailChimp, Jira/Agile Methodology, Microsoft Office, Adobe Creative Suite 5, SAP/CRM, Salesforce, Microsoft Office, Adobe Creative Suite 5, SAP/CRM, Salesforce,



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