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Customer Service Manager

Foster, KY
January 12, 2020

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Zack Wartman

**** ****** ********* **, ******, KY 41043

Phone: Home: 606-***-**** Cell: 606-***-****

Objective: Seeking an entry level position that will enable me to utilize and continue to develop my Database Administration skills as well as contribute to the capabilities of the company’s systems. Hard-working and goal-oriented individual who desires to leave a positive mark on the technology space.


Bachelor of Science in Computer Information Technology.

oCollege: Northern Kentucky University (2014-2018)

oEmphasis on database and web administration.


Minor in media informatics.

Graduated with a 3.5 GPA.

Earned either Dean’s List or President’s Honor’s List for six consecutive semesters.


Various scripting and OOP languages, including Ruby, Bash, Java, and Python.

Creation and alteration of database tables, particularly MySQL and Oracle databases

Knowledgeable in the use of Linux and Windows operating systems.

Experience in web coding – strong familiarity with HTML5, CSS3, PHP and Dreamweaver.

Visual design and 3D modeling and animation – skilled in Maya, Photoshop and Illustrator.

Writing of technical documentation to allow novice or inexperienced users to efficiently navigate operating systems and other applications.

Proficient in search engine optimization, research, technical support, critical thinking and data analysis.

Very experienced typist. Fluent in Office-based software which includes word processing and spreadsheet software.


Technical support, Cummins Auto Center (2018-present)

oAssist non-technical individuals in the use and operation of computer systems.

oTroubleshoot problems with computer hardware and software.

oTroubleshoot/advise on problems concerning customer databases.

oConfigure and deploy e-mail systems.

oInstall and update driver packages for vehicle diagnostic systems, such as VCDS, to be readable and operable by computer.

oInstall and configure new devices on systems and ensure proper functionality.

Sales associate, The Home Depot (2010-2015)

oEmphasis on providing customer service.

oStrong knowledge of operations in multiple departments as well as product offerings.

oDemonstrated problem solving abilities to assist customers in resolving issues in their projects.

oWorked well with a team to maintain departments as well as ensuring customer needs were completely satisfied.


Art and design utilizing Photoshop; Writing, both technical and creative..

Expanding knowledge of web coding and design through HTML and CSS.

Helping solve computer and technological problems presented by other individuals.

Learning about and working around technology; working on and upgrading computers.

Writing, both technical and creative.

Taking care of and being around animals and nature.

Character creation through drawing and writing (biographies, background & world-building, etc.)

Scene building, lighting/camera placement, texturing and modeling in 3D.

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