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Customer Service Training

Niagara Falls, ON, Canada
January 12, 2020

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Ian Wolfe

**** ******** ****, ****# ** Niagara Falls, Ontario L2H 2X6 647-***-****

Highlights of Qualifications

Dedicated to assisting people to live active and fulfilling lives by providing support with activities of daily living while maintaining client independence

Demonstrated ability to work effectively with all levels of staff, transdisciplinary teams, patients and their families; dedicated to promoting client dignity, independence, comfort, mobility and safety

Excellent judgment and tact combined with strong problem-solving and analytical skills

Excellent interpersonal, organizational and communication skills

Education and Training

Currently Enrolled- Personal Support Worker Program

Niagara Catholic District School Board, Niagara Falls, Ontario

Certifications Include:

Worker Health and Safety Awareness

Mandatory Supervisor Health and Safety

WHMIS & GHS Certificate

Mobility Training

Workplace Violence and Harassment

AODA Customer Service Standards

3M 8210 Certificate of Training

Safe Food Handling

CPR Lvl C Certificate with AED Training

Gentle Persuasive Approaches Certificate

Private Investigator and Security Diploma

CDN School of Private Investigator and Security, Toronto, Ontario

Ontario Secondary School Diploma

Central Peel Secondary School, Brampton, Ontario

Personal Support Worker Skills

Able to properly administer bedside care such as; assisting with movement, bathing, dressing, undressing and other personal hygiene tasks

Measure vital signs such as; blood pressure, pulse, respirations and temperature; ensure vital signs are consistently documented in order to track residents progress

Participate in a variety of lifts such as; Mechanical Hoyer Lifts, Gail Belt Lift, Sit-to-Stand lifts and Ceiling Lifts

Perform routine housekeeping duties such as; doing laundry, making meals and organizing the home

Engage in the positioning and repositioning of individuals in a safe and respectful manner

Observe and report unusual signs or symptoms displayed by residents to on-site nursing staff

Perform health care related tasks, including monitoring vital signs, recording weight and food intake

Serve meals; assist with feeding and menu selection

Provide regular skin care for bedridden residents including washing, massaging, turning and lifting

Ensure practice of good sanitation and sterile techniques to avoid infection and the spread of contagious illness

Clinical Placement Experience

PSW Clinical Placement Student, Meadows of Dorchester, Niagara Falls, Ontario Currently

Ian Wolfe


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Youth Worker Skills

Provide developmentally disabled individual with companionship and personal care

Assist client with daily living activities

Accompany and transport client to perform errands

Assist client with individual hygiene activities, picking cloths and making appropriate choices

Take part in recreational activities

Ensure safety of the client and provide to client needs in a timely manner

Provide companionship by reading, conversation and listening

Participate in appropriate recreational activities and hobbies for social and sensory stimulation

Accompany client on walks, community trips, doctor’s office, bank, etc.

Provide emotional support and promote a sense of well-being

Employment Experience

Child and Youth Worker, Expanding Horizon, Barrie and Niagara Falls, Ontario 2017 – Present

Telephone Installation & Repair Technician, Bell Technical Solutions, Toronto, Ontario 2016 – 2017

Loss Prevention Officer, Walmart Canada, Brampton, Ontario 2005 – 2016

Loss Prevention Officer, Sam's Club - Richmond Hill, Ontario 2000 – 2005

Undercover Surveillance Officer, Sam's Club, Richmond Hill, Ontario 2002 – 2003

Private Investigator, Sam's Club - Toronto, Ontario 2001 – 2002

References Are Available Upon Request

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