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Customer Service Store Manager

Rawdat Al Khail, Qatar
January 12, 2020

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Sabra Jbenyani

Mobile : ********



With experience gained in the fields of Sales, Operations, Museums, Government and Retail along with a wealthy pool of skills, aiming to pursue a career which facilitates professional growth and also utilize my skills, educational background and work experience effectively.

Professional Career

October 2016 – February 2018 Assistant Store Manager Doha, Qatar

The Rose Garden Company

Coordinate activities of retail sales workers.

Make up daily orders and collaborate with florist.

Prepare daily sales report.

Keep updating of latest arrangement design.

Manage the stock in and out action.

Building a strong relationship with customers

January 2013 – July 2016 Assistant Store Manager Doha, Qatar

Texture Boutique, Qatar

(Retail, Advertising, Media, Entertainment, Events)

Managing the shop floor.

Meeting with the store's monthly targets

Preparation and proper management of budgets and expenses.

Customer Service including handling enquiries, complaints and grievances.

Safe Managements including shift management and internal human resource.

Managing time to time display of products in the display areas and maintain the overall décor at the store.

Managing deliveries and after sales support to clients.

January 2008- December 2013 Administrative Coordinator Doha, Qatar

Nasser Bin Khaled

Organize staff schedule each week.

Control inventory and orders supplies.

Collect data for reports.

Answered multi-line phone system.

Received incoming mail and routed to receipts.

Maintained front reception area.

Screened visitor and coordinator with employee

Managing scheduled meeting and made travel arrangement

June 2007-April2008 Project Officer Tunis, Tunisia

Bardo National Museum

Organizing workshops on different collections and for art students on a regular basis

Assisting the curator in selection of works for exhibitions and tours exhibitions.

Assisting with categories for art displays

January 2006-November 2006 Customer Service Tunis, Tunisia Telecom Services Tunisia

Entertain customer queries and consultations.

Process billing transactions.

Deal with different types of customers in a very flexible manner.

Guide customers about their needs and required services.

IT Skills

Windows & Microsoft Office tools Expert

Educational Background

June 2007

Superior technicien certificat Tunis,Tunisia

Centre de formation et de télécommunication

June 2003

Higher Secondary School Certificate

Lycee Sijoumi Tunis,Tunisia

2004-2007: Superior technician in automatic device and industrial data processing

2002-2003: Baccalaureate, Section: Technique


English Fluent

Arabic Fluent

French Fluent

Trainings and Seminars

Training of survey end to the center transmission numeric Tunisia Telecom

Training technician to the National Tunisian Railroad Society

Training technician to the Tunisia Telecom CCL Kasbah

Training and Seminar for proper Customer Service (Nasser Bin Khaled)


Profile: Female, Married

Date of Birthday 1st January, 1983

Nationality: Tunisian

Visa Status: Family visitor visa and NOC


Will be furnished upon request.

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