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Sales Customer Service

Manila, Philippines
January 08, 2020

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Osama Haj Suliman DATE OF BIRTH : ** August ****.


Ability to manage store operations independently. Manage and report effectively in a fast-paced environments. Highly skilled professional with an impeccable track record of achievements. 15 Years of Extensive experience in Sales, Retail, FMCG, HORECA, Customer service in B2B,B2C industries in different kind of career levels. Career History:

Key account executive – Al Seer trading agencies Principle company is Reckitt Benckiser RB. Global leaders in consumer health, hygiene and home.

Dubai, United Arab Emirates. June 2015 – April 2019 Product brands: Dettol, Airwick, Pifpaf, Veet, Harpic Responsibilities:

Ensure sufficient outlets coverage based on the business needs and in line with assigned journey plan objectives in order to achieve the(KPI &KPIs)Key Performance Indicator. Maintaining the fundamental working capital, Income sources, Profitability over time, Target results, Revenue growth, Revenue concentration flawlessly.

Organizes and conducts product meetings and round tables to build and develop sales business plans and acquire deep understanding strategies from the various key accounts and their shopper needs to be able to negotiate and finalize development agreement and devise it to the right plans and deliver a win-win partnership through consistent sales growth execution and close deals.

Strict commercial discipline such as preventing the customers from stocking and selling of counterfeits and report it to the management.

Enhance the trading by having safe budget marketing plan such as brand campaigns, Introduce new merchandise and products activation, Visibility platform, Innovative advertising ideas such as loyalty programs, Sales promotion activities to create demand for the product with retailers and wholesalers to bring traffic in-store. Monitoring and execution the marketing mix5Ps in-store.

Possess strong presentation. Communication skills with ability to communicate with all levels of the organizations.

Control of the payment issues and collections. Raising credit notes/display support in a timely & accurate manner and prevent loss.

Supervise and organize the merchandiser's work including itinerary to ensure the right frequency of trade call. Submitting daily coverage plan. Monitoring the Share Of Shelf (SOS), First In First Out(FIFO). Price tag, Visibility and availability of the complete products display in the assigned area and category. Ensure distribution of must carry SKUs. Daily communication with the logistic and delivery team to conveyance to the concerned outlets.

Ensuring effective internal communication with the management if any event or promotions taken by the customer/ competitors which can have an impact on the business. Spot opportunities and new account opening in order to take required action to build the business further. Build and manage database for all leads. Maintaining accurately up-to- date monthly sales reports.

Team Leader - ACE Hardware Al Futtaim group The world's largest hardware retail cooperative, and the largest non-grocery American retail cooperative. Dubai, United Arab Emirates. June 2011 – May 2015


Superintend the whole store, Delivering 100% customer service and achieving company allocated monthly & annual targets (unit wise and value wise). Comply the company policies & procedures including refund and exchange policy, Security health and safety.

Display a "customer comes first" attitude by accountable on training the new employees and identifying their needs to ensure relevant/value added training with the support of the human resource team and drives the implementation of the company programs by developing action plans motivating and instructing the store team to meet operational and organizational objectives and accomplish legendary service.

Use all operational tools to plan and achieve excellence in the store. Including staff scheduling and punctuality. Daily, Monthly status trading and sales reports, Quarterly Business Review, Collections summary report. Customers feedback. Cash and inventory management to ensure smooth flow of operations.

Merchandising, Ordering and ensure products are available and monitoring the stocks movements. Increase the revenue through add on sales ideas for customers purchase. Analyze product profitability, selections, display and assortment using category management practices. Budgets and monitors sales and margin plans of assigned categories in accordance with personal and company overall goals.

Active team player in supporting expanding retail operations such as new stores setup, Openings, Resets, Remodels and various events and promotions activities.

Vendor Relation(Strategically), Assessment of existing vendors performance addressing weak areas and planning growth in other areas.

Sales Representative- SAS Express Building Materials LLC products stand for high quality. more than 20 years’ experience in this industry. Exclusive Agents for Benjamin Moore Paints. Color, technology, innovation. Dubai, United Arab Emirates. April 2008 – March 2011 Responsibilities:

Achieve assigned sales targets in terms of new client acquisition, Number of projects, Value and build a robust pipeline of business Leads by generating project/business opportunities and RFP (Request for Proposal).

Maintain and develop relationships with existing/potential customers via meetings, Cold calls and emails to develop database, Attend industry events to build business with the key prospects and understand their needs to develop tailored proposals.

Prepares and follows up inquiries, Sales contracts and quotations about products, Prices, Availability, Credit terms And emphasizes product features based on customers' needs with the technical knowledge of the product capabilities and limitations. Submitting bid specifications. Negotiates prices and terms of sales and service agreements. Ensuring all communication with customers are in accordance with the company standards and correct in content and format. Maintaining a pipeline of all sales administration.

Constantly monitors and be aware of competitors’ activity.

Assist sales manager in conducting market study, Provide regular reports to analyzing statistics in order to identify key sales areas and open deals, Problems and success rate and identify gaps in the market. Customer Services Representative – Hewlett Packard HP middle east

Dubai, United Arab Emirates.

February 2007 - February 2008


Product/Service Knowledge. Provide information about the organization products and services. High attention to details, Ability to 'read' customers and recognize, Resolve and deal with customer queries, Request and complaints promptly and offering solutions and support.

Business Acumen, Excellent and clear communication skills-verbal and written, Ability to use positive language and attitude, Enhance with relevant questioning techniques when delivering customer service to build relationships.

Strong IT skills and administration experience-with Microsoft Package skills in fast-paced society.

Working to KPI’s, Weekly and daily reporting, Time management by organize, Priorities, Being able to manage the deadlines effectively with the workload via E-mail and Telephone calls, Can do multi-tasks and duties deemed necessary by the business. Follow processes and protocols for entering information into the help desk software or CRM.

‘Can do Attitude’, First point of contact, Able to take ownership and accountability, Problem-Solving Skills, Patience. Enjoy interaction with others.

Manage potential channel conflict with other firm and channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement. EDUCATION:

2002 – 2006 Bachelor degree in Business Management and Administration. Damascus University, Syria. 1990 – 2002 Elementary/High school Education Certificate. Al-Ahsaa, Saudi Arabia. SKILLS, TRAININGS AND CERTICIFATES:

Arabic native speaker, Fluent in English Language. Holding a valid GCC Driver’s License.

Strong working knowledge of Retail Pro, SAP System Software, MS Office packages. Attended Merchandising courses, Customer service & Telephone Handling, First Aid, Health & Safety, Fire Marshal Training in Al Futtaim Training Center. Dubai, United Arab Emirates.

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