ROHAN SHARMA

*** ******** ******** ********, *******, Canada, L6X 4G2 437-***-**** ada8y2@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people. To pursue career which provides all opportunities to grow. To gain practical knowledge and perform at the best possible level in all activities.

Experience

FULL-TIME CUSTOMER SERVICE EXECUTIVE IN TECH MAHINDRA

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customer’s requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

FULL-TIME SUPERVISOR IN VISHAL INDUSTRIES

Setting goals for performance and deadlines in ways that comply with company’s plans and vision

Organizing workflow and ensuring that employees understand their duties or delegated tasks

Monitoring employee productivity and providing constructive feedback and coaching

FULL-TIME COUNSELLOR/VISA FILLING EXECUTIVE IMMIGRATION CONSULTANCIES

Worked as Canada specialist study visa counsellor and filing consultant

Responsibilities and duties-

Responded to all customer inquiries thoroughly and professionally

Documented all customer inquiries and comments thoroughly and quickly

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas

Actively pursued personal learning and development opportunities

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Completed documentation work and prepared files to submit in embassy for study visa

Achievements

Won best team of the month in July 2018 for handling more than 100 files for documentation and achieving Organization’s goal of having more than 90% visa success rate in study visa Canada fall session 2018

Won best employee of the month for leadership qualities in August 2018 with words of appreciation form MD of the organization

Education

10th from CBSE board with 7.8 CGPA in 2011

12th (Commerce) from CBSE board with 57% in 2013

Bachelors of Commerce from Himachal Pradesh University with 7.03 CGPA in 2016

Post Graduate Diploma in Computer Applications from Himachal Pradesh University with 65% in 2018

Studying Business management – International business from Lambton college

Skills and Communication

Adaptive as per working environment

Desire to improve job skills and personal development

Dedicated, hardworking, self-motivated

Strong work ethics and good in conflict resolutions

Decision making and time management

Active listener and fluent in English, Punjabi and Hindi