Selena K Nauden

*** *** * • Rochester, NY ***** • 585-***-**** • ada8xp@r.postjobfree.com

Objective

To join an organization that offers me a constructive workplace for communicating and interacting with customers and people.

Work Experience

Security Guard

US Security, Rochester, Arkansas United States

10/2016

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Answer alarms and investigate disturbances.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Circulate among visitors, patrons, and employees to preserve order and protect property.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Security Guard

G4S Security, Rochester, NY United States

2015 - 2016

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Answer alarms and investigate disturbances. Write reports of daily activities.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Answer telephone calls to take messages, answer questions, and provide information.

Temp

Premier Staffing, Rochester, NY United States

2015 - 2015

Temp'ed for FORTEC built car parts

Temp'ed for Flower City Packaging

Carhop

Sonic Drive-In, Wynne, Arkansas United States

2003 - 2005

Serves food and refreshments to patrons in cars: Takes order and relays order to kitchen or serving counter to be filled.

Places filled order on tray and fastens tray to car door.

Totals and presents check to customer and accepts payment for service.

Removes tray and stacks dishes for return to kitchen.

Receptionist

Major Detail, Jonesboro, Arkansas United States

2000 - 2003

Answering phones, filing, customer service, ordering parts and supplies.

Light date entry into Microsoft excel.

Greeting customers when they drop off and pick up vehicles.

Scheduling appointments.

Other clerical work.

Waitress/Cook/Cashier

Ann's Place, Wynne, Arkansas United States

1996 - 2000

Greet guests and patrons personally as they enter into the establishment

Ensure the proper setup of dining and service areas

Offer appropriate seats using truly personable demeanor

Ensure neatness and cleanliness of stations

Present menus, make recommendations and take orders

Ensure the quantity of food is sufficient to cater to the number of guests

Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

Maintain clean and organized tables and work area

Education

Empire State College SUNY Rochester, NY

B.S. in Criminal Justice

2015

Wynne High School Wynne, Arkansas

H.S. Diploma

1999

Skills

Exceptional ability to stay attentive when dealing with customers

Clear communication skills aimed at understanding customers’ needs and providing corresponding services

Analytic thinking aimed at resolving customers’ issues in a proactive manner

Able to find conflict resolution without losing self-composure

Detail-oriented and efficient in providing customer service in adverse situations

Assertive but polite when it comes to product or service endorsement

Known for utilizing humor sense during stressful interactions with customers

Well-versed in adapting different ways under pressure in order to meet deadlines

Knowhow of varying negotiation and persuasive manners

Self-presentation and positive attitude

Flexibility to work in an ever-changing environment

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