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Customer Service Driver

Location:
Rawdat Al Khail, Qatar
Posted:
January 08, 2020

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Resume:

Maiyeen Uddin

Oryx Rotana, Doha, Qatar 009**-******** ada8s0@r.postjobfree.com

To Seek Employment Any Suitable Position

Bringing successful experience and skills in providing excellent hospitality services to guests.

QUALIFICATIONS

• physically dexterous with over 10 years of experience as a Bellman and Valet Parking Driver

• Complete knowledge of the hospitality industry

• Adept at maintaining and using relevant equipment

• highly skilled in anticipating guests’ needs and responding appropriately

• Well versed in sustaining positive guest relations

Major Achievements

• Awarded the Best Employee of the Month title following provision of excellent guest services

WORK EXPERIENCE

Bellman, Airport Greeter and Valet Driver Oryx Rotana Doha, Qatar August 2013 - Present

• Greet guests as they arrive and guide them appropriately

• Assist guests with luggage when checking in/out

• Hail taxicabs and assist with inquiries

• Inform guests of the hotel’s procedures and policies and provide emergency information

• Assist in cleaning up lobby and lounge

• Help valets during busy hours

• Deliver messages and run errands

• Assist with newspaper deliveries to the rooms

Airport Greeter

• Coordinated with drivers and services and ensure appropriate supply of vehicles.

•Greeted every member coming to the facility through the bus.

•Assisted customers with directions to exit booth and provide local directions if necessary.

•Monitored questions from members and provided answer for every concern.

•Ensured resolution of any customer service issues and provided information.

•Developed and maintained professional relationships with airline desk staff and custom personnel.

Valet Parking Driver(I am holding Qatari Driving License)

•Greet customers in a pleasant manner and inquire into their car parking needs

• Provide customers with a receipt in exchange of handed-over keys

• Drive customers’ vehicles to designated parking locations in a safe manner

• Ascertain that vehicles are properly parked in designated lots and locked before being left alone

• Use hand signals, batons and lights to direct customers’ vehicles in available parking spots

Bellman Millennium Airport Hotel Dubai May 2004 – Nov 2011

• Greet guests as they arrive and guide them appropriately

• Assist guests with luggage when checking in/out

• Hail taxicabs and assist with inquiries

• Inform guests of the hotel’s procedures and policies and provide emergency information

• Assist in cleaning up lobby and lounge

• Help valets during busy hours

• Deliver messages and run errands

• Assist with newspaper deliveries to the rooms

EDUCATIONAL BACKGROUND

High School Diploma – 1994

ADDITIONAL CAPABILITIES

• Excellent guest service, communications and interpersonal skills

• Profound ability to work on a flexible schedule

• Service orientated and highly organized

• Able to work with people of different backgrounds

• Computer MS Office

Hobbies and Interests

Listening To Music

Stamp Collection/ Coin Collection

Reading Books

Watching TV

Cooking

References

References are available on request



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