PANKHURI

Contact no: +91-995*******

E-mail: ada8iw@r.postjobfree.com

https://www.linkedin.com/in/pankhurikumar/

PROFESSIONAL EXPERIENCE (8 years)

Akamai Technologies - Technical Consultant II (Pre-Sales team) [Aug ‘18 to Till Date] Responsibilities:

• Assess and analyze customer’s website(s), mobile apps & APIs with actionable data and insights to identify opportunities to pitch Akamai products.

• Working on developing technical solutions for install base customers for higher revenue growth.

• Provide Akamai’s product demos to prospects and customers.

• Partner with Sales in developing value confirmation presentations and customer business reviews.

• Work hands-on with Akamai’s Customer Success Management, Sales Executives, Professional Services, Engineering, TechOps, Product Management, Support to maximize the pre-sales opportunities. Zscaler - Senior Product Support Engineer II [Jul ‘16 to Aug ’18] Responsibilities:

• Managed jeopardy accounts holding daily/weekly get-well calls as post-sales dedicated technical assistance to ensure their long-term trust relationship with Zscaler.

• Provide expert systems design, recommendations and configurations guidance.

• Assist customers with troubleshooting critical network and security related issues in cloud infrastructure.

• Delivered technology & product trainings for Z-TAC team and mentored the fresh hires to get them production ready.

• Providing post-sale assistance, one-to-one coverage (POC) to customers and guide them with deployment assistance for smooth on-boarding.

British Telecom - L3 Data Engineer (Project Delivery Team) [Sep ‘15 to Jul '16] Project: Royal Bank of Scotland

Responsibilities:

• Responsible in Low level designing, implementation and transition of small head offices, branches as well as new sites of RBS across the globe.

• Prepare & perform standard change plans including the configuration scripts and review them to ensure the defined process are being followed on the technical front.

• Managing several internal projects for service improvement and stabilizing the network.

• Troubleshooting technically escalated issues and diagnosing the root cause (RCA). Aricent - Network Specialist [Oct ‘13 to Sep ’15]

Project: Mobility User Reporting Application

Responsibilities:

• To identify the Root Cause Analysis, behind the application malfunctioning - on the (Linux based) application servers by replicating the customer's scenario in my lab setup.

• Direct point of contact for the customers, handling their issues till resolution and communicating effectively all technical challenges; with the co-ordinance of the software developer team.

• Administering the end-to-end network connectivity of the application servers. Microland - Service Support Engineer [Jan ’12 to Aug ’13] Project: GE-OMC (Operation Management Center)

Responsibilities:

• Administered 15000+ network devices and 25000+ WAN circuits spread across the globe for General Electric.

• I was hired as a Trainee (fresher), I rose up to the ladder from Trainee to Level1 and then Level2 engineer over a span of 18 months.

TECHINCAL EXPERTISE

• Application Layer Protocols: HTTP, HTTPS, SSL/TLS, DNS, FTP

• Networking Technologies: OSI Layer, TCP/IP, switching & routing protocols

• Network Security: Cisco Firewall (ASA), IPSec VPNs, SSL VPNs, DDoS attacks.

• Network Analysis Tools: Wireshark, Fiddler, Charles, Catch Point

• Web Performance Analyzing Tools: WebPage Test, Rigor, HeadSpin, Lighthouse

• Proxy: Zscaler (Forward Proxy)

• Content Delivery Network: Akamai

• Authentication methods: LDAP, SAML

• Directory Service Provider: ADFS, Okta

• Operating System: LINUX/UNIX, Windows

• Programming /Scripting Language: C, C++, Python

• Virtualization: VMware Data Center Virtualization. CERTIFICATION

• Akamai: Skywalker certification – Bot Manager

• Zscaler: Zscaler Certified Cloud Professional & Deployment Specialist

• Cisco: CCNA (R&S), CCNA Security, CCNP (Route, Switch & T-shoot), CCNP Security #CSCO12119729

• Linux: Red Hat Certified System Administrator & Engineer (RHCSA & RHCE V6) #140-076-035

• VMware: Certified Associate Data Center Virtualization & Cloud (VCA-DCV & VCA-Cloud)

• ITIL: ITIL V3 Foundation Certificate in IT Service Management. EDUCATIONAL QUALIFICATION

Bachelor of Electronics & Communications Engineering Mody Institute of Technology and Science, Rajasthan (Aug’07 – May’11)

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