Engineer Electrical

Objective

Seeking employment as Systems Administrator, Application Support, Help Desk Support, Technical Support, and Lab Support Engineer where I can utilize my vast experience in Local Area Network (LAN), Linux and Microsoft Network environment.

SKILLS SUMMARY

Over 10 years working experiences in Information Technology IT computer industries; 3 years with Active Directory

oCreate and manage user’s accounts

oResolve permissions and right problems

oDepartment application, file service, workstation and printer support

oPatching/software upgrades

Experience in creating email accounts in Exchange Server; support Microsoft Outlook clients

Experience in install, configure, and support Red Hate Enterprise Linux 5/6/7, CentOS 7

Knowledge Google Suites

Troubleshoot TCP/IP issues, resolve DNS and DHCP issues

Create Virtual Machines Linux and Windows 2008R2/2012R2 Servers; deploy Virtual Machines from Templates

Experience in serving as a technical and financial modeling architect within the organization

WORK EXPERIENCE

BizLink Technology, Inc, 47211 Bayside Pkwy, Fremont, CA 94538

IT System Administrator

October 2019 – Present

Quickly responds to incidents and requests within a ticketing system. Troubleshooting Desktop, Laptop, support Google Apps, and resolve general network infrastructure problems including networking equipments, and network printer accordance with IT operating procedures.

Install new/rebuild Windows 10 Desktop and Laptop, configure SSL VPN on Laptop and Cell phone.

Managed support the daily operations and maintenance the Windows Servers. Adding new users and disabling Accounts in Active Directory.

Foxconn, 1705 J unction Ct #200, San Jose, CA 95112

IT System Administrator March 2017 – October 2019

Maintaining and troubleshooting existing servers such as Windows 2008R2/2012R2/2016, Active Directory, Group Policies, DNS, DHCP, WINS, IIS, Certificate Services, and Linux workstations in the production lines.

Install new/rebuild Virtualization Windows 2008R2/2012R2/2016 servers include Symantec Endpoint Protection 14 on Windows 2012R2 platform, Windows Server Updates Services (WSUS). Configure hardware, peripherals, services, settings, directories, NAS storages, and etc.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and application availability; reviewing systems and application logs, and verifying completion of scheduled jobs such as backups and FTP file transfer.

Work with service providers and vendors for procurement, installation, and troubleshooting as needed.

Create, change, and delete Windows Active Directory user accounts per request. Create and maintain user and computer accounts and modify file permissions and security access list.

Provide technical support to end users include Foxconn Application software, Microsoft Office, SAP, VPN, Agile, and etc. Working with Development Team to deploy new build Windows/Linux servers their needs, include installation and configuration.

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Hitachi High Technologies America, 5960 Inglewood Drive, Pleasanton, CA 94588

Senior Network & System Engineer February 2012 – May 2016

Manage, provide support and administer complex enterprise servers for the Hitachi Software Development Department Lab. The duties include providing direct support for Red Hat Linux Enterprise Servers, Windows Servers, networks, including server performance monitoring and analyzing, Windows 2000/2003/2008R2/2012 R2 operating systems security, and Active Directory (AD) maintenance. Install, configure various distributions of Linux and Windows operating systems in a virtual machine to test whether Hitachi proprietary application works on multiple operating systems.

QA software/hardware test projects, provided design and implementation of formal software quality assurance processes and methodologies, including integration with overall development processes. Functionality, compatibility, reliability, automation, performance, security, and related testing of a variety of web-based applications, from static web sites to complex interactive web applications incorporating multiple front and back end database/web/internet technologies.

Install, build, and setup Red Hat Enterprise 5/6/7 on Hitachi Hi-Recipe/ e-Admin Application Servers and networking connectivity for Critical Dimension – Scanning Electron Microscope (CD-SEM) tools in the customer sites such as Intel, AMD, and Global Foundries company.

Install, setup, and configures Web IIS 7.0 and ASP.NET Modules includes .NET framework 3.0 features. Create and manage IIS User accounts on a particular web site, enable Remote Management for IIS, and install and configure FTP on IIS. Provide maintenance and operations support including troubleshooting on performance issues.

Provide maintenance and operations support including troubleshooting and resolution of Active Directory issues.

Assist in developing, advocating, and enforcing Active Directory standards across the Hitachi enterprise.

Plan and conduct version upgrades, apply service packs, and security patches

Perform capacity and resource planning for enterprise systems

Department of Conservation, 801 K Street, Sacramento, CA 95814

System Software Specialist (Technical) February 2011 – February 2012

Managed support the daily operations and maintenance the Windows Servers. Adding new users and disabling Accounts in Active Directory.

Experience in working with Virtualization technologies, including installing ESXi, Configuring, and VMware sphere. Deploy VMs and templates and perform Physical-to-Virtual (P2V) migration of Windows 2003 IIS servers.

Supports SCCM applications and patches deployment for Windows workstations over 500 machines in a global enterprise and patch deployment for DMZ servers. Run SCCM Reports for every month, working of hardware/software inventory and maintain infrastructure security monitoring.

Engineer new projects, upgrade, restructure, and maintain existing systems through implementation of high-tech and highly complex, technical applications such Web Portal Services for State Department.

Manage, provide support and administer complex enterprise servers for the State Department (ETSD). The duties include providing direct support for Windows servers, networks, including server performance monitoring and analyzing, Windows 2003/2008 operating systems, and Active Directory (AD) maintenance.

Developed and create Operational Recovery Checklists for critical business processes. Facilitated Disaster Recovery Exercises documenting issues and action items. Create and maintain hardware/software configuration documentation to assist with disaster and operational recovery.

Performed as second level support, troubleshoot printing errors and maintenance all the printers in the Print Server.

Hitachi Instruments, Inc. 3100 North First Street, San Jose, CA 95134

Network and Software Administrator July 1996 – March 2010

Performed IT operations operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and advises to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Managed all LAN infrastructures for Hitachi Corporation.

Installation of Upgrades, Patches and Service Packs on Servers & clients, Full and Differential backup/restore of Servers, test hardware/software systems, OS configuration and troubleshooting, Project Management and Co-ordination with Vendors.

Installation, monitoring, support, and optimization of all network hardware, software, and maintain system security to ensure data integrity and confidentiality in accordance with IT operating procedures.

Designed, Installed and supported installation and configuration of office-wide LAN used to replace aging computer systems.

Worked with the data center planning groups, assisting with network capacity and high availability requirements.

Managed and responsible for the policies and procedures of the Help Desk and Professional Services Department.

Created and presented monthly network/server performance reports to senior management.

Built and managed Windows 2003 infrastructure servers in a staging & production and used Check Point Security software and set up the VPN gateway and integrated with firewall in the DMZ environment.

Implementation and support of Checkpoint Secure client VPN along with Checkpoint Integrity Client to provide desktop firewall security, inbound and outbound threat protection, intrusion prevention, and access policy enforcement for corporate laptops.

Configured VPN server and VPN workstations and managed T1 telecommuting program for Internet and Intranet connectivity for Hitachi’s Technical Service Department.

Migrated all Windows NT servers to Windows Servers.

Monitored system activity, disk, and memory usage. Performed network utilization & security breach investigations.

Administered and support domain controllers, DNS, Windows servers.

Klever Computers and Networking Products Inc 1841 Zanker Road, San Jose, CA 95112

Network System Administrator August 1990 – July 1996

Installed and configured of Microsoft NT Server, Microsoft DHCP server, WIN Server, and Remote Access Server.

Managed and assigned IP addressing to NT workstations for the different networks, Ethernet, switch, hubs, and gateway.

Maintained Klever’s network environment, including PCs, network security, e-mail services, file and print services, network backups and overall connectivity.

Provided day to day end-user support including troubleshooting system and software deployment, equipment purchasing, asset tracking, data security, disaster recovery, and capacity planning.

Handle documentation, inventory management and Helpdesk Management of global Environments.

Installed and managed Cheyenne ARCServe software including design, implementation, and maintaining servers and effective backup and recovery procedures for all Klever’s servers.

EDUCATION

San Jose State University, San Jose, CA

Bachelor of Science, Industrial Technology (December 1993)

Concentration: Computer Electronics Technology Electrical Engineer, Telecommunication

Sacramento City College, Sacramento, CA

Associate of Science, Computer Electronics (May 1986)

Certifications:

Microsoft Certified System Engineer, Microsoft, San Jose California

Microsoft Certified Professional, Microsoft, San Jose California

Novell Certified NetWare Engineer, Novell, San Jose, CA

Trainings

Certificate of hands-on troubleshooting computers (Lab Volt), San Jose State University, San Jose, CA

Attended VMWare vSphere 4.1 Install, Configure, Manage trainings in 2011

Technical Skills:

Computer Operating Systems Knowledge:

Window 7/8/10, VMWare Esxi 5.5/6.5, VMWorkstation 6.5/7.0/9/12/14, Windows XP Professional, Windows 2000 Professional, Microsoft Windows NT/2000/2003/2008/2012/2016 Server, Microsoft SQL 2005/2008, Norton Anti-Virus, Symantec Endpoint Protection AntiVirus, McAfee Anti-Virus, Anti-Malware, Microsoft NT Workstation 4.0, Microsoft Exchange, Microsoft IIS, PC Anywhere 10.0, Enterprise, Novell NetWare 3/4/5 Server, Novell Client32, HP-UX (HP Unix) 10.20/11.0, Redhat Enterprise 5/6/7, Fedora Core, Turbo Linux, Nagios, and Check Point Security Software.

Software:

Knowledge of Wireshark, TCPDump, Winrunner, Microsoft Diskspd, Selenium, Unix/Linux Bash, Python, Java Scripts, and Powershell. Web Development: FrontPage 98-2003, PHP, Javascript, ASP, VBScript, XML, CSS, XHTML. Databases: MySQL, Postgresql, MS SQL Server, and MS Access.

Hardware:

Dell PowerEdge Server series, Hewlett Packard ProLiant Server DL380 Gen 7/8/9, Hewlett Packard Desktop, HP EliteBook Laptop series, Lenovo Think Pad Laptop Series, Hewlett Packard 9000/700 B Class Unix Workstations, Cisco Switches/Routers, NetScreen 10/100/1000 Firewall, Intel, SCSI Hardware, HP Plotters, Sharp series Printers, USB 2.0 and 3.0, RAID Storage, IDE/EIDE/DMA33/66/100/133, SATA Hardware.

Internet Protocols and Networking Skills:

TCP/IP, IPX, SPX, SNMP, POP3, SMTP, SSL, SSH, FTP, HTTP, DHCP,SLP, DNS, CAT Cabling, RJ-11/45, Splitters, Base-T, Fiber Optic, T1, DSL, ISDN.

References:

Available upon request

Contact this candidate