JYOTI ARORA

(+*) 203-***-**** • Email: ada8hs@r.postjobfree.com

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Summary

● Agile Certified Practitioner (PMI-ACP), PMP, PSM (Scrum Master) and Kanban certified with demonstrated expertise for consulting, business analysis and project management.

● 15+ years of diverse experience in SDLC including project management, software design, software development, testing, production support and client relationship management.

● Provided project leadership to the team including production/release scheduling, status reporting, and client/project team coordination, meeting SLA’s and assessing risks/challenges.

● Worked in Core Development Team in various projects at Tata Consultancy Services (TCS). Rich experience in development on .NET Platform using C#.

● Experience leading large teams both onsite and offshore.

● Expertise in Effort Estimation and Resource Allocation on various projects.

● Pragmatic, Technical Project Manager, strong communication, presentation & problem-solving skills.

● Tata Consultancy Services: July 2005 – September 2013.

● AmeriSoftPro Systems: Oct 2013 – July 2019

Professional Experience

Independent IT Consultant Oct’16 – July’2019

Client: HealthSparq(Remote) Delhi, India

Role: Technical Project Manager/ Scrum Master

HealthSparq has products for Provider(Doctor) Search, Patient Reviews, Cost and Rewards. Project involves creating new products, enhancing existing products on Healthcare using latest technology and providing consumers enriching experience. Technical stack includes C# .Net, Java, Oracle and Sql Server

● Managed 10+ Clients’ web applications through their respective software lifecycles

● Strategized project deliverables for early revenue recognition

● Led Clients’ requirements sessions along with business analysts to convert into product requirements

● Worked closely with Technical teams and Business teams to manage project milestones and timelines

● In-depth experience in working with Implementation teams & Clients team (internal as well as third party vendors)

● Steered technical discussions on product architecture and helped Clients to customize their data

● Collaborated with Product team to get new features prioritized based on business value AmeriSoftPro Systems Oct’13 – Sep'16

Client: HealthSparq Lewisville, TX

Role: Technical Requirements Manager Oct’13 – Sep’16 HealthSparq has products for Provider Search, Patient Reviews and Cost. Project involves creating new products, enhancing existing products on Healthcare using latest technology and providing consumers enriching experience. Technical stack includes Solr/Lucene for Search, C# .Net, Java, Oracle and Sql Server

● Defined business requirements and primary objectives of new projects; identified, documented, and validated the key business requirements

● Worked on technology and application development projects (using Java, .NET, Oracle, Sql Server and data warehouse) including developing technical requirements

● Steered projects for Provider Search, Cost Tools, Patient Review Rating Tools

● Used JIRA and Team Foundation Server (TFS) to manage sprints and SharePoint to manage project documents and deliverables

● Led JAD sessions to gather requirements and created technical system documents

● Tools and Technologies used are JIRA, TFS, Confluence, C# .Net, SQL Server, MS Office, MS Project, Visio and MS Outlook, Postman (API)

JYOTI ARORA

(+1) 203-***-**** • Email: ada8hs@r.postjobfree.com

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Tata Consultancy Services (TCS) Jul’05 – Sep’13

Client: Citibank Real Estate Lending Dallas, TX

Role: Technical Project Manager November 2012 - till date Citi Real Estate Lending Project handles default loans. When a loan becomes default, it has to go through a separate collection/default process to bring it back to normalcy. This project supports more than 40 applications. These applications are related to Loss mitigation, Bankruptcy, Claims, Foreclosures, REO, Property preservation, Escrow etc. Development efforts are aimed at modifications/enhancements to these applications.

Responsibilities:

● Work as a Project manager and lead projects from project initiation to closure.

● Work on project monitoring tool i.e. Planview – creating project, resource assignments, managing timelines etc.

● Identify and resolve project issues and conflicts within the project team.

● Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers and subject matter experts.

● Interface with external vendors and lead decision-making process to balance internal and external resources.

● Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion, continuously manage project expectations, and hold project team members accountable for project delivery.

● Liaise with project stakeholders on an on-going basis.

● Coordinate with business and technology teams to support new projects.

● Work as senior analyst and write high level design.

● Tools and Technologies used are Planview, Java, C# .Net, SQL Server, MS Office, Visio, MS Outlook, Quality Center

Client: Discover Student Loan Corporation (SLC) Rochester, NY Role: Production Support Lead March 2010 - October 2012 It is a website enhancement project for Citibank’s Student Loan Corporation site. This website has all the functionality of student loan right from filing the application till servicing of loans. The websites include www.studentloan.com, www.studentloan.com/faaonline, Intranet Help Desk and Helpdesk Expert. There are some desktop applications too like Appworks, CSR Agent. Discover bought Citi SLC in September 2010.

Responsibilities:

● Managed distributed applications and production assurance. Maintained websites like studentloan.com, FAAonline.com etc.

● Managed end-to-end continuity of business (COB) tests for various applications. Actively involved in data centre migration and also received Customer appreciation.

● Good experience in troubleshooting and repairing complex issues faced in applications. Skilled in monitoring and fixing issues faced in production environment.

● Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. As a manager for SLC, interacted with many (10+) external support groups like Data centre, Wintel, NAS, DBA groups etc

● Worked as an auditor in Risk Control Self-Assessment (RCSA) Project Management team.

● Worked in smoke testing team for test regions and also received Customer appreciation.

● Worked on data transmission, encryption and job scheduling.

● Tools and Technologies used are VB, Java, C# .Net, Oracle, SQL Server, MS Office, GECS, Connect Direct, HP Service Manager, IpSwitch, WinSCP,SSHTectia, HP SaaS, Accurev, MS Outlook, Quality Center

Client: Citibank Student Loan Corporation Gurgaon, India Role: Team Lead May2007 - February 2010

It’s a website enhancement project for Citibank’s Student Loan Corporation site (www.studentloan.com) and Education Loan Centre site (www.studentloan.com/faaonline). This has 3-tier architecture. The JYOTI ARORA

(+1) 203-***-**** • Email: ada8hs@r.postjobfree.com

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presentation layer is developed using ASP, HTML and Java. The information storage base is on SQL server and Oracle database. The middle layer is having all the business functionality in VB & C# classes. Responsibilities:

● Implemented password hashing algorithm for User Login Functionality for SLC site, Helpdesk site, Private Loan Consolidation site.

● Designed and developed .net web services for student loan website. Most of the backend functionalities of website are handled by C# web services. User Interface is handled by java platform.

● Integrated ITT-school to the Citibank-student loan website. The project involved backend process and mainly database interaction to insert loan application from ITT to Citibank student loan database.

● Designed, developed and integrated Secured Messaging feature in the student loan website. The project mainly involved database designing and development of stored procedures, triggers and scripts.

● Tools and Technologies used are VB, Java, C# .Net, Oracle, SQL Server, MS Office, Visio, Accurev, MS Outlook

Client: SAGEM Document Management System (DMS) Gurgaon, India Role: Team Lead October 2005 - April 2007

Document Management System is a centralized document management repository system that caters to various document related operations including archive, check in, checkout, scanning etc. This is 3-tier architecture. The presentation layer is developed using .Net window forms / ASP .NET web UI. The information storage base is on MySQL / MSSQL database, XML files and windows registry. The middle layer having all the business functionality is C# classes. Responsibilities:

● Developed User Login functionality with features like Auto Login, Localization for different cultures, etc.

● Provided Read/Write operation in Windows Registry for storing the Server IP, Ports etc. Also configured features like Auto Login, Change Password, Language Settings, Configuration Settings for other modules like Backup, Notifications, Search etc.

● Designed Security Descriptor module, which behaves similar to windows feature of setting permissions on folders.

● Created Notes Email Manager to provide email support for DMS using Lotus Client.

● Involved in Defect Fixing during the UAT Phase of various modules.

● Tools and Technologies used are C# .Net, Oracle, SQL Server, MS Office, Visio, VSS, MS Outlook, Quality Center

Education

Agile Certified Practitioner (PMI-ACP) Stamford, Connecticut PMI Dec 2019

Certified Kanban Coach Faridabad, India

IBQMI Dec 2017

Professional Scrum Master (PSM) Dallas, TX

Scrum.org May 2014

Project Management Professional (PMP) New York, US PMI June 2012

Bachelor of Engineering - Information Technology Kurukshetra, India JMIT, Kurukshetra University June 2004

JYOTI ARORA

(+1) 203-***-**** • Email: ada8hs@r.postjobfree.com

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Technical Proficiency

Languages : C# 1.1 & 2.0, .NET, VB

Web Programming : ASP, HTML

Database : SQL Server 2005, Oracle 10g

Tools & Applications : GECS, Connect Direct, HP Service Manager, IpSwitch, WinSCP, SSHTectia, HP SaaS, OVSC, MS Project, MS

Visio, MS Office (Word, Excel, Powerpoint), Lotus Notes, Quality Center, Documentum, Sharepoint, TFS

Configuration Tools : VSS, Accurev

Operating Systems : Windows, Unix

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