Unemployed

Nicholas Daye

647-***-**** ********.*.****@*****.*** Brampton, ON www.linkedin.com/in/nicholasdaye/

"I treat IT problems as puzzles, producing the solution to solve the issue"

Summary of Qualifications

5+ years of hands-on experience with computer and gaming hardware

Proactive in learning coding languages outside of the workplace

Completed customer service training with a focus on providing strong communication and high satisfaction ratings

3+ years of video, music and photo editing training and experience, developed through self-taught methods

Technical Skills

Operating Systems: Windows, Android, iOS, Mac OS, Linux

Applications: ServiceNow, Microsoft Office 365, GanttProject

Tools: VMware, G Suite by Google, Packet Tracer

Project Management: Agile, Waterfall, Scrum and Gantt Charts

Education & Certifications

CompTIA A+ Expected Dec 2019

Cisco IT Essentials Certification Expected Dec 2019

Junior IT Analyst Program Sept - Dec 2019

NPower Canada Toronto, Ontario

14-week in-class training with hands-on experience including:

Assemble computer components based on customer requirements

Install, configure, and troubleshoot: hardware and software components

●Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems

●Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

●Mobile device installation/configuration: Laptops, smartphones, tablets

●Basics of virtualization, desktop imaging and deployment

●Network services and Cloud Computing

●Implementing preventive maintenance measures on workstations

●Customer support

●ServiceNow Foundations Training

Customer Service Training August 2018

COSTI Employment Services Brampton, Ontario

Advertising and Marketing Communications (Partial Completion) April 2015

Sheridan College Trafalgar Campus Oakville, Ontario

Work Experience

Remote Online QA Game Tester June 2015 - Present

VMC Montreal, Quebec

●Performed the task of locating and identifying the cause of various bugs, crashes, and errors

●Followed the QA lead’s instructions to run stress test on game servers alongside other testers in order to determine a server’s breaking point

●Filled reports covering the cause, time, and frequency of bugs and network errors as well as personal hardware & networking information for the game developers to use as a reference

●Monitored personal testing hardware and reported any physical issues to GBTN if discovered

●Ensured data was wiped and all testing accounts deleted after each session unless told otherwise

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