MARIA MONICA O. GONZALES
Kamuning, Quezon City +639**-******* ada8cg@r.postjobfree.com
Education
FEU – East Asia College
Bachelor of Science in Information Management (May 2003 - October 2007)
Work Experiences
Intermediate Middleware Analyst
eBaseSolutions Inc.
Caloocan City, Philippines
July 1, 2019 – Present
Tier I Support - provides monitoring and support of GXS AI, Webmethods and gateway communication tools (ie. Cleo, CoreFTP and Serv-U)
Tier II Support – provides analysis to find and accurately describe GXS AI and Webmethods map defects.
Develops map in GXS AI and update Webmethods logic
Deploys the map/setup created in Pre-Prod/QA Environment
Creates and updates profiles in Trade Guide for new and existing clients/partners.
Setups connectivity using the following protocols like FTP, and SFTP
Tests connectivity with clients and update configuration when necessary
Application Support Specialist – DHL Supply Chain
Encora Management Services Philippines Inc.
Unit 802 BDO Plaza 8737 Paseo De Roxas Makati City, Philippines
February 26,2018 – June 19, 2019
Provides operational support to business-critical application in WebSphere server and collaborate across business units on technical solutions and processes.
Handles incident resolution on issues that were reported through system -generated alerts/service requests raised by end users.
Restarts service applications installed in different platforms like Windows, AS400 and LINUX
Patch software updates on UNIX servers
Administers logins/access of colleagues globally
Deploys new/change/emergency request maps and SQL scripts in Production environment and perform health checks on Pre and Post deployments.
Identifies data and connectivity issues encountered on mapping using IBM WebSphere Transformation Extender (WTX) and inform the source system / customer.
Monitors Production and QA servers for queue names(MQ) used by our clients.
Application Support Specialist – DHL Express
DHL Information Services (Asia Pacific) Sdn Bhd
3509 & 3511, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia
January 1, 2016 – December 15, 2017
Provides Level 2 support for DHL colleagues globally, specifically DHL Express users
Deploys map, (Base, Clone, and Change Request maps) WM packages and configurations in both QA and Production environments using Cross Vista (XV) application.
Handles production and UAT issues on Webmethods Integration Servers, GXS Application Integration, and connectivity (FTP/SFTP, Axway API Gateway – Web Services Broker).
Performs Disaster Recovery switch
Monitors Integration Servers via Veritas Cluster and restarts when necessary
Coordinates to different teams for faster resolution of production issue
Participates in on-call support during weekdays and weekends for US shift.
Trains new colleague related to DHL Express support tasks
Managed File Transfer Technical Support Analyst
United Health Group
Building N - Central Avenue, UP AyalaLand Techno Hub, Diliman, Quezon City
August 11, 2014 – December 23, 2015 (1yr 4months)
Performs file transfers and verifies the completion of automated file transfers
Maintains tracking records related to files being transferred or processed
Troubleshoots and corrects problems with existing automation & procedures
Creates an account and resets password of internal & external clients for Aim Health (Move IT - Franklin) application
Participates in on-call support as needed for coverage and remediating incident and problem management tickets
Monitors four (4) Windows 2008 servers (Prod, Test, Stage ) to make sure that all are running properly on Automate Task 6
Creates/updates/decommissions new/existing tracker jobs based on the HPSM ticket request
Intermediate Systems Integrator / Analyst
GXS Philippines Inc.
36F Tower 2 RCBC Plaza Ayala Avenue corner Buendia Makati City 1299
July 2010 – August 1, 2014 (4yrs and 1month)
Provides 3rd level support to Managed Services and Trading Partner integration issues across Americas region.
Setup Trading Partners using GXS Trade Guide 5.0 / 5.2, GXS Enterprise System 7.5, and Document Cycle Tracking System (DCTS).
Deploy maps (Base, Clone, and Change Request maps) in both PreProd and Production environments using Putty (Unix).
Setup connectivity using the following protocols like FTP, AS2, VAN, HTTPs/HTTP and SFTP on the Managed Services side.
Provides a report to GXS client via phone call (weekly meetings) with regard to the request completed or any clarification needed.
Handles different types of document formats; ANSI X12 (850, 856, 810, 820, 204, 997), XML and Flat Formats
Updates shell scripts as requested.
Communicates with different teams internally to be able to complete the request raised by the Client.
Performs end-to-end connectivity and map testing to ensure the setup is working properly before delivery (Quality Assurance).
Assists production - related issues on Trading Partner setups.
Involves in the implementation of Enterprise level application configurations through the use of Change Management protocols.
Technical Support Engineer
GXS Philippines Inc.
36F Tower 2 RCBC Plaza Ayala Avenue corner Buendia Makati City 1299
January 14, 2008 – July 13, 2010 ( 2yrs 7 months)
Provides 1st level - Technical support to GXS customers via phone and/or electronic format for various GXS products and services.
Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of GXS products within the established guidelines.
Delivers technical solutions to the customer within the set goals for Response Times, Resolution Times, Customer Satisfaction and First Contact Resolution etc.
Monitors e-commerce applications - GXS Enterprise System and Application Integrator, communication protocols - AS2, FTP, HTTP/HTTPs, and system alerts.
Participate on incident and problem escalations; communicate with clients and internal GXS team members to gather information and provide status updates about incidents and problems.
TECHNICAL SKILLS
E-Commerce Application: GXS Application Integrator (EDI), GXS Enterprise, IBM WebSphere Transformation Extender (WTX)
Programming Languages: UNIX (SSH Commands)
Database Software: SQL Developer
Application Software: Microsoft Office (MS-Word, MS-Excel, MS-PowerPoint, MS-Access)
Microsoft Windows: Windows 8, Windows 10
Ticketing System: Siebel, HP SM9, GSN, JIRA
FTP Protocol: WS_FTP PRO, FileZilla, CoreFTP
Data Backup & Recovery Package: Tivoli Storage Manager – Backup Archive GUI
Automation Tool: Automate Task 6 Administrator, CA Release Automation
Network Software: IBM Websphere MQ Explorer v7
Enterprise Software: My Webthods (9.5), Eclipse Designer by SoftwareAG, Cyclone (Axway)
Clustering Software Veritas Cluster Server
API Gateway Management Tool Policy Studio
MQ Application MQ Visual Edit
Monitoring Tool SiteScope, Kibana
TRAININGS
GXS Application Integration Training - GXS Philippines Inc.
August 13 – September 4, 2009
oDevelop EDI maps using Workbench & Trade Guide (4.1 & 5.0)
oLearn basic codes use in developing maps
oRead log files and troubleshoot errors
Supply Chain Management - GXS Philippines Inc.
September 7 – 8, 2009
Basic Cloud Computing (Online Training) - United Health Group
December 2014
Certified Logistic Professional - DHL Information Services (Asia Pacific) Sdn Bhd
July 2016