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Customer Service Administrative Assistant

Hampton, GA
January 09, 2020

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Jimmie Thomas

Hampton, GA *****


Authorized to work in the US for any employer

Work Experience

Maintenance Technician

Walmart - Lovejoy, GA

November 2019 to Present

General overall maintenance

Customer Service Representative


January 1980 to January 2001

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

• Operated the cash register

• Administrative assistant


Associate in Architecture

Michigan State University

September 1971 to May 1974

High school or equivalent in Architecture/College Prep Cass Technical High School - Detroit, MI

September 1970 to June 1973

Associate in Liberal arts

Michigan State University - East Lansing, MI


• Computer literate, office Equipment, cashier etc. (10+ years)

• Customer Service

• Call Center

• Customer Care


• Customer Support

• Cashiering

• English

• Maintenance

• Troubleshooting

• Electrical

• Hand Tools

• blueprints

• MS Office

• Project Management

• Plumbing


Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Sales Skills: Influence & Negotiation — Highly Proficient July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Call Center Customer Service — Completed

July 2019

Applying customer service skills in a call center setting. Full results: Scheduling — Familiar

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Verbal Communication — Highly Proficient

November 2019

Speaking clearly, correctly, and concisely.

Full results: Customer Service — Familiar

November 2019

Identifying and resolving common customer issues.

Full results: Basic Maintenance and Repair — Highly Proficient

January 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: Mechanical Skills: Monitoring — Highly Proficient

January 2020

Monitoring machine indicators to determine appropriate functioning. Full results: Mechanical Skills: Aptitude — Highly Proficient

January 2020

Understanding and applying mechanical concepts and processes. Full results: Organizational Skills — Proficient

January 2020

Arranging and managing information or materials using a set of rules. Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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