Jimmie Thomas
Hampton, GA *****
ada808@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Maintenance Technician
Walmart - Lovejoy, GA
November 2019 to Present
General overall maintenance
Customer Service Representative
AT&T
January 1980 to January 2001
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Operated the cash register
• Administrative assistant
Education
Associate in Architecture
Michigan State University
September 1971 to May 1974
High school or equivalent in Architecture/College Prep Cass Technical High School - Detroit, MI
September 1970 to June 1973
Associate in Liberal arts
Michigan State University - East Lansing, MI
Skills
• Computer literate, office Equipment, cashier etc. (10+ years)
• Customer Service
• Call Center
• Customer Care
• CSR
• Customer Support
• Cashiering
• English
• Maintenance
• Troubleshooting
• Electrical
• Hand Tools
• blueprints
• MS Office
• Project Management
• Plumbing
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ect6b7v2fwsaa-kz Sales Skills: Influence & Negotiation — Highly Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_assignment/a5i4kmsmsqfyeo4t Call Center Customer Service — Completed
July 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/tsuweq4n-ph9kesn Scheduling — Familiar
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/zxi07vsohplnubui Verbal Communication — Highly Proficient
November 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/ovr7iw3e2s2kqvcb Customer Service — Familiar
November 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_assignment/omwifh0etikjkmie Basic Maintenance and Repair — Highly Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: https://share.indeedassessments.com/share_assignment/qd9amr2e6satok8q Mechanical Skills: Monitoring — Highly Proficient
January 2020
Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/share_assignment/j4irznzsdnzw3fak Mechanical Skills: Aptitude — Highly Proficient
January 2020
Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share_assignment/xp-im1ph3xjvur0k Organizational Skills — Proficient
January 2020
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/fumbb3cg6xsrenso Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.