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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
January 05, 2020

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Resume:

OWOBU, MARTHA IGBINIJESU

*, ******** ******** ******,******, Lagos P: +234********** E: ***********@*****.***

PROFESSIONAL SUMMARY

An exceptional, hardworking and skilled individual with a superior work ethic and customer service skill set. Superb multi-tasker able to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy. Possess the needed transferrable skills that allows for adaptability to a diverse work environment.

Seeking new challenges where I would be availed the opportunity to leverage my skills in attaining quantifiable result within the shortest period.

CORE COMPETENCIES & ACHIEVEMENTS

Planning and Organizing: Effectively apply organizing and planning skills to manage work. Work effectively to complete deadlines when under pressure. Proactively plans and manages work; monitors results through to successfully complete plans.

Excellent Customer Service Professional; Received various recommendations in Customer Service by different professionals and clients, backed by a track record of providing an exceptional customer service.

Written Communication: Condense information/produce concise summary notes accurately with correct grammar, punctuation and spelling. Write letters and reports that are logically structured and contain all relevant information. Adapt writing style in consideration of different audiences. Oral Communication: Ask and answer questions, clarify, and summarize what others are communicating. Provide clear explanations and directions while instructing, educating and providing feedback. Communicate with others using a variety of communication strategies to negotiate, mediate, resolve difficult issues and sell ideas.

Leadership: Accept responsibility for decisions and display a positive attitude and perseverance. Models a strong desire to succeed by demonstrating adaptability to achieve goals. Take initiative in leading, supporting and motivating others in developing individual skills or tasks to achieve goals. Highly Cost Effective and Innovative; Researched and developed resources that created a timely and efficient workflow, curbed the rate of sales loss by carrying out a thorough evaluation of inventory and out of stock products.

System Utilization and Technology Skills; Proficient with the use of Microsoft Office Package.

PROFESSIONAL WORK EXPERIENCE

The Children’s Practice, Lagos State, Nigeria Apri.2019 – Present Customer Service Representative

Experienced and motivated customer care personnel with an exceptional track record in reputable organizations. Superior ability to memorize product and service information in order to offer flawless product knowledge to clients.

Consistently maintained customer satisfaction rate at 15% higher than organization average.

Assist with customer queries and issues, troubleshooting and processing of clients request and bills.

Communicated clearly with other company departments to ensure resolution of 100% of calls.

Maintained friendly and professional customer demeanour.

Geepee Industries Limited, Lagos, Nigeria

Front Desk Officer

Mar.2018 – Mar.2019

Acted as first point of contact to the director.

Booked and made travel, transportation and accommodation arrangements.

Managed diaries and organized meetings and appointments.

Managed databases and filing systems.

Liaised with staffs, suppliers and clients.

Typed, compiled and prepared presentations, researches, reports and correspondence. Chukwurah Industries, Lagos State, Nigeria 2017 – 2018 Customer Service Officer

Resolved product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommended potential products or services to management by collecting customer information and analyzing customer needs.

Prepared product or service reports by collecting and analyzing customer information.

Contributed to team effort by accomplishing related results as needed.

Managed large amounts of incoming calls and generate sales leads.

Identified and assessed customers’ needs to achieve satisfaction.

Kept records of customer interactions, process customer accounts and file documents.

Resolved customer complaints via phone, email, mail or social media.

Greeted customers warmly and ascertain problem or reason for calling. Key Achievements:

Successfully interacted with clients to generate repeat and referral business.

Consistently commended by senior management for maintaining an outstanding record of accuracy, efficiency, and professionalism.

Penny Worth Pastries Lagos State, Nigeria

Personal Assistant

2015 – 2016

Assisted in working on cake orders and baking according to specific customer demands.

I came up with new recipe ideas and with the assistance of my Manager; we tested and worked on them.

Assisted with cake order deliveries and general pickups to customers.

I was responsible for pre – baking set up like pre heating the ovens, measure and mix ingredients and ensure all work setup is ready.

EDUCATION AND CERTIFICATIONS

BSc.International Studies and Diplomacy, University of Benin, Benin City.2015

Senior School Certificate Examination (S.S.C.E.), Uniben Demonstration Secondary School, Benin.2010.



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