Customer Service Administrative Assistant

Jackie Block

** **** *****, *********, **. S*L *P1• *******@****.** • h 306-***-**** c 306-***-****

Administrative Professional

I’m an Administrative Professional with 11 years’ experience in an Institute office setting and 20 years’ experience in Customer Service.

Areas of Expertise:

Microsoft Office Suite: Excel, Word, Power Point, Publisher, Outlook/Office 365

Office Machines: FAX, photo copying machines, scan

Taking & Transcribing Minutes

Managed large switch board Superior telephone & Customer Service skills

Excellent Written & Oral Communication skills

Class 5 Driver

45 wpm

Highest level of Confidentiality in Records Management Business Writing Training

PIPEDA- Privacy Training

Executive & Personal Assistant Workshop

Respect in the Workplace Training

CASL training

Time Management Training

POS systems

Experience

Administrative Assistant Saskatchewan Indian Institute of Technologies 2006- 2018

*Started as casual- I worked in different departments while employed with SIIT- last 7 yrs. in Registrar’s office

• Diligent, Detail-Oriented Administrative Professional

• Assisted Director of Admissions with Documents and Applications

• Assisted Registrar with Documents & Data entry

• Maintained Student records: updated and created new files on a daily basis

• Printed & Distributed Student ID cards for all SIIT Campuses

• Processed Payments and printed document requests: Transcript & Parchments (Certificates/Diplomas)

• Admin for Student Services – 3 yrs.

• Enrollment & Student Services departments

• EA to the VP of Academics for a year – while EA was on Mat. Leave

• Casual data entry clerk in Finance

• Casual Summer Help In Construction Careers Saskatoon

• Casual Admin in EDCSD & SITAG – Reception

• Casual 7th floor Reception

Guest Services Agent/Night Auditor Westgate Inn & Riviera Motels 2002 - 2008

• Daily operation of switchboard

• Received guests and visitors in a professional manner

• Took room service menu orders

• Nightly Cash out balances and Closed batch: Night Auditor

• Checked visitors in/out

• INN keeper OS

• Familiar with POS system: Cash, Debit, Credit, Voucher, PO’s

• Train new employees

Clerk Safeway Canada Saskatoon & Edmonton 1999 – 2003 (+ Extra Foods Cashier 1996-97)

• Greeted Customers and sent them off with a personal unique good bye

• Operation of electronically scanning cash register

• Practiced safe food handling procedures

• Efficient in PLU/Produce codes

• Familiar with POS system: Cash, Debit, Credit

• Trained new employees

• Packed Groceries and sent for pick-up service

Education

Marca College of Esthetics and Cosmetology

Artificial Nails Certificate 2016

Gel & Acrylic nails

Nail Art

Eye Lash Extensions Certificate 2015

Brow Tinting & Waxing

Permanent & Semi-Permanent Eye Lash Applications

~

Saskatchewan Indian Institute of Technologies 2006

Office Management Certificate

Grade 12 Diploma

Valedictorian of Graduating Class

1998

References:

Thona Longneck – former SIIT Registrar

C#: 306-***-****

Shelley Macnab – SIIT Program Coordinator

Cell#: 306-***-****

Edie Venne-Hyggen

Former Co-worker

SIIT, Saskatoon, SK

306-***-****

Contact this candidate