Manager Assistant
Resume:
Mbali Cossa
*** ***** **, ******, ***************, 3201
Mobile: 063-***-****
Email: ada7e9@r.postjobfree.com
PROFILE:
I am an individual who is passionate about making a change to society. Dedicated, enthusiastic and loyal. Meticulous analyst, strategic thinker. Proactive with a focus on solutions PERSONAL DETAILS:
Date of Birth: 09 September 1985
Sex: Female
Age: 34
Marital Status: Single
Nationality: South African
Driver License: Code 8
SECONDARY: Bhekeshowe Secondary School 1999 – 2003 EDUCATION Matriculated
EXPERIENCE:
Dovel Farm Trust 2017 – 2018
Role and Responsibilities as Admin Assistant at Dovel Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system
Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients Velocity Call Centre 2013 – 2016
Role and Responsibilities as Call Centre Agent at Velocity Answer incoming calls and respond to customer’s emails Management and resolve customer complaints
Sell products and place customer orders in the computer system Identify and escalate issues to supervisors
Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
JET 2009 – 2011
Role and Responsibilities as Cashier
Attended to clients
Marketing in-house specials
Cashing up
Training junior staff
Presenting
Event coordination
Discom 2006 - 2009
Role and Responsibilities as Cellphone Consultant
Attended to clients
Marketing in-house specials
Cashing up
Training junior staff
Presenting
SKILLS: Computer skills (Excel, Power Point, Word, Access, Internet Explorer) Multi-lingual (English, IsiZulu, IsiXhosa)
INTERESTS: I am interested in an opportunity that will utilize my skills and experience in order to create a lasting impression to the client and employer. REFERENCES Ms. L Xulu
Supervisor (JET)
Mr. M Chamunorwa
Manager (Dovale Farm Trust)
Ms. Madida
Team Leader (Velocity)
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