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Service Representative Customer

Victorville, CA
January 03, 2020

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I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. My goal is to obtain a position with a growing and stable company that will enable me to use my experience as a Customer Service Representative.

• Account management

• Client relations

• Telephone skills

• Filing

• Time management

• Bilingual (fluent in English & Spanish)

• Data Entry

• Adaptive team player

• Quick learner

• Energetic work attitude

• Knowledge using Sage accounting program

• Microsoft Excel, Outlook and Word

• Detail-oriented

• Organized

• Punctual

• 50 WPM

Ocean Export Coordinator

Seaway Export International, Huntington Beach, CA

Sep 2014 – Dec 2019

• Account management

• Prepared documents for ocean customs clearance.

• Handled customer's inquiries and resolved customer's complaints.

• Processed customer's orders and monitored the order process.

• Ensured all exported items are correctly classified

• Track cargo from the factory to final destinations.

• Maintained strong lines of communication with both internal and external clients.

• In charge of filing and negotiating rates with steam ship lines.

• Invoicing clients and making sure payment was received in a timely manner.

• Manage office when owners were absent or away.



Export Coordinator

Huntington Beach, CA

13820 Finch Way

Victorville, CA 92394





• Trained new employees.

• Account deposits

• Oversaw ordering of all office supplies

• Entered Account payables


Personal Child Care, Tustin, CA

Sep 2011 – Aug 2014

• Help children complete homework assignments and school projects.

• Organize activities that enhance children's physical, emotional, and social well-being.

• engage with children on an individual basis to build positive relationships with them.

• Occasionally transported children to and from school. Hostess/Front desk

Hof's Hut Restaurant & Bakery, Orange, CA

Aug 2007 – Aug 2011

• Greeted and sat customers at tables

• Serve the first point of all customer contact on the phone or in person.

• inform management of any special customer request/accommodations.

• Effectively handle many customers at once within a very popular restaurant.

• Assist in preparing the dining room for any upcoming functions.

• Took care of bakery sales and handles cashier.

• Assisted in maintaining a clean and safe workplace. General Education

Santa Ana Community College, Santa Ana, CA

2009 – 2015


Savanna High School, Anaheim, CA

2005 – 2009

Dulce Arias - Account Manager



Lucy Mendez

Previous Boss




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