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Customer Service Assistant

Location:
Georgia
Salary:
18.00
Posted:
January 03, 2020

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Resume:

TERESA A. HORTON

*** ***** ***** *****

Athens, Georgia 30601

Home 706-***-****

Cell 706-***-****

ada7b6@r.postjobfree.com

Objective

Seeking a Phlebotomy/Phlebotomy Supervisor position in a medical office setting or laboratory with a company where my skills and abilities can be utilized towards the company growth.

I am highly organized, detailed oriented and a loyal team player who is dedicated and committed to company objectives with over 25years experiences in Phlebotomy.

Qualification

ASCP Certified Phlebotomist, Phlebotomist/Lab Assistant, Specimen Processing. Four years experiences being an Autopsy Assistant, four years as a Phlebotomy supervisor, excellent computer and customer service skills.

Education

Clarke Central High School Athens, Georgia- June 1986

American Society of Phlebotomy Technician Inc.May1990

Certified Autopsy Assistant- Athens Regional Medical Center 1991

Certified Nursing Assistant- Athens Technical College 1989

Work Experience

02/2016-Present PathGroup Lab Phlebotomist

Supervisor: Tamecka Seaward 404-***-****

*Customer Service for all patients and health care providers.

*Collected blood by venipuncture and capillary technique from all age group.

*Pulled patients results and entered them in the computer.

*Ordered supplies on the computer.

*Recorded the room and refrigerator temperature daily and turned in my electronic logs and compliance every month to my supervisor.

*Matched laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.

*Packaged specimens for transport.

*Stored specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, followed different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen.

12/2012-02/2016 Atherotech Diagnostic Lab Phlebotomy Supervisor

Supervisor: Deborah Barnard 205-***-****

Reason for Leaving: Company went out of business.

*Traveled daily to IOP/PSC over the state of Georgia, Florida and South Carolina area.

*Interviewed, hired and trained phlebotomist properly for new accounts.

*Reviewed phlebotomist daily logs and documents for completion.

*Provided leadership and supervised phlebotomist if they had any problems in offices.

*Supervised and oversee successful attendee specimen collection, processing and shipment of specimen to Birmingham, Alabama.

*Filled in to provide coverage for phlebotomist when they were out from varies location.

*Reviewed and approved time in attendance software for over 40 employees and I submitted accurate expenses and travel logs Monday for the week prior or as directed by management

*Answered the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

*Displayed courteous and professional behavior to clients, patients and co-workers. I also communicated with co-workers and clients in a way that promoted harmonious and cooperative working environment.

04/2010-12/2012 Athens Heart Center Phlebotomy

Supervisor: Aerotech Evin Brinker

Promoted to Supervisor for Atherotech Diagnostic Lab

*Customer Service for all patients and health care providers.

*Collected blood by venipuncture and capillary technique from all age group.

*Pulled patients results and entered them in the computer.

*Ordered supplies on the computer.

*Recorded the room and refrigerator temperature daily and turned in my electronic logs and compliance every month to my supervisor.

*Matched laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.

*Packaged specimens for transport.

*Stored specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, followed different procedures as the specimen.

*Maintained daily records and all appropriate PSC/IOP phlebotomy log.

References

Available upon request



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