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Customer Service Manager

Everett, WA
January 06, 2020

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Aviation and business professional seeking to use my knowledge of project, resource, and safety management in the successful development of the people and operations of a quality organization.


Efficiency – Customer Service - Prioritization and Time Management - Able to work within ambiguity - Critical Thinker - Verbal and Written Communication - Problem Solving - Organized and Self-Motivated - Safety Management Systems (SMS) – Leader - Training – Microsoft Office/365 – Project management


Embry-Riddle Aeronautical University Feb 2016 – Nov 2019

BS Aviation Busines Administration, minor in Project Management

Dean’s List, 3.75 GPA

Projects Included:

oMaintenance facility relocation plan

oAirport fire department building plan

oInternational business development plan

oForeign country business training manual

oPresentations: New route for Alaska Airlines Seattle to Montreal; Culture and subculture in business

Embry-Riddle Aeronautical University Feb 2016 – Jun 2018

AS Aviation Busines Administration


Seattle, WA Costco Wholesale – Flight Dept. Mar 2011 - Aug 2019

Ground Support Specialist

Cleaned and helped maintain corporate aircraft and hangar facilities

Managed hazardous materials and SDS document system

Worked directly with outside vendors to coordinate service and delivery activities

Established and maintained equipment and emergency training

Created FIFO stocking system, cut unnecessary purchases by 25%

Safety Committee member

Worked directly with all passengers, including executives

Provided internal audit of maintenance activities to support international standards certification and Safety Management System (SMS)

Projects- Hangar move (including temporary stay), Building emergency procedures and maps, Training program, Aircraft cabin maps, Aircraft stores procurement system

Everett, WA McGwire Aviation June 2002 - Mar 2011


Develop corporate and private aircraft customer relationships for ongoing business

Managed contract labor

Used limited chemicals to maintain environmental standards and protect workers

Maintain interior and exterior cleaning of corporate and general aviation aircraft

Maintained flexible schedule to meet transient/occasional aircraft customer needs


Equipment and facility emergency training program development and facilitation

Trainining schedule management and documentation

Group leader in Project Management classes

Church newsletter editor

Writing and technology tutoring


Homeschool Co-Op organizer and facilitator

Homeschool partnership program (LSHL) committee member

Women’s and children’s church event coordinator/facilitator; church kitchen coordinator

PMI member

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