Data Entry Customer Service
Resume:
Athena Gibbs
Data Entry Operator III / Trainer / Clerical/ Life Long Learner
Georgetown, TX 78626
*************@*****.***
OBJECTIVE
I am looking for a company that believes in family, hard working ethics and will help build up their employees. A company that will invest in their employees, because at the end of the day, it's the employees that make or break a company. A company that embraces the older individual (50+) and embraces their experience that could be beneficial to the company. Seeking a new data entry position that will utilize my vast professional experience. I bring 20+ years of Data Entry, Customer service, above average work ethics, computer experience, and the desire to learn that will benefit myself as well as the company that chooses to employ me. Authorized to work in the US for any employer
Work Experience
Data Entry Operator III / Trainer
Texas DSHS - Austin, TX
January 2011 to July 2019
• Enter complex patient, specimen, and test information into laboratory computer systems and the use of medical coding. Customer service with clinics, and external and internal
• Process 200-400 records daily - Microbiology, Texas Health steps, and newborn testing
• Verify entry of patient and specimen demographics and made corrections if needed.
• Train new employees on department data entry processes. 40 hrs per week Data Entry
Maximus Inc - Austin, TX
May 2007 to April 2010
• Completed and processed applications for the Children's Health Insurance Program
• Contacted clients to request new and missing information to complete the application process
• Achieved and exceed weekly quote of processing 50+ applications 40 hrs per wk Invoicing Specialist
Advantage Sales and Marketing - Austin, TX
November 2005 to December 2006
• Processed and reconciled invoices daily for products sold and delivered to clients 40 hrs per week
• Created and distributed client reports to sales staff daily
• Collected and processed payments for past due invoices
• Entered new accounts and invoices, process customer request/payments via front office Specialized Claims Support Clerk, MMC
ACS - Austin, TX
October 2003 to November 2005
• Processed verification of eligibility, claims status, EOBs and TARS 40 hrs per week
• Researched claims for primary payers and resubmitted claims to recoup monies for Medicaid
• Cross-trained as a Collections Specialist to recoup monies from primary insurance companies
• Processed between 500 to 1000 forms per day
Customer Service Representative
Grande Communications - Austin, TX
February 2001 to September 2002
• Provided information regarding products, services, and pricing on existing and new accounts, multi line phone, internal/external interaction with customers.
• Primary point of contact for all apartment leasing personnel, dispatching 40 hrs per week Benefits Processing Specialist II
TRS of Texas - Austin, TX
July 2000 to February 2001
• Provided information regarding IRAs and other plan options
• Researched and processed requests to pay retirement benefits 40 hrs per week Inside Sales / Contract Recruitment
Austin American Statesman - Austin, TX
April 1988 to May 2000
• Updated customers regarding cost, special promotions, and discounts
• Managed a client base of 325 accounts and resolved billing issues
• Advised clients in design, layout, and placement of advertisements 40 hrs per week Education
Diploma
Dover High School - Dover, DE
Skills
• Data Entry, Customer service, Phones Microsoft and Excel, office machines experience. Programs such as Harvest, Perkin Elmer, Oracle and Siebel, and Labware. Scanners and medical coding. (10+ years). Insurance and Medical verifications (10+ years)
• Data Entry Operator (10+ years)
• Outlook (10+ years)
• Customer Service (10+ years)
• Microsoft Word (5 years)
• Office Experience, Receptionist, Front Desk (9 years)
• Typing (10+ years)
• Excel (3 years)
• scanners and verifications (8 years)
• Leadership Experience (5 years)
• Administrative Experience (5 years)
• Data Entry Operator
• Data-Entry
Certifications and Licenses
Driver's License
Assessments
Data Entry Clerk — Proficient
December 2019
Maintaining data integrity by detecting errors.
Full results: https://share.indeedassessments.com/ share_to_profile/9d569d8b2333b5acfd4e7bf3a265d768eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/38e4e9ae37f1a820b8e47d9fc54930d5eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Letter of recommendation available upon request
Contact this candidate