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Pharmacy Manager

Clarksville, MD
January 02, 2020

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Eliza Chappelle

***** ********* ****, ******** ****, MD 443-***-****


Dedicated individual with over 30 years of experience managing pharmacies in Maryland. Patient centered care first and foremost with ties to community . Mentor to many pharmacist around Maryland helping them to grow from cashier to pharmacist.


1985 Howard University School of Pharmacy

Major: B.S. Pharmacy magna cum laude Dean’s Honor Roll

Class Valedictorian

Member of Rho Chi Society-Sigma Beta

Kappa Epsilon 1986

Licensed immunizing pharmacist in Maryland 10594 cpr trained

Skills & Abilities

Overseeing staff pharmacist, pharmacy technicians and pharmacy support staff at all locations

Compassion for patients

Competent in clinical, retail and mail order settings

Experienced with insurance processing

Proficient in drug interactions

Preceptor: Howard University, University of Maryland, Shenandoah College of Pharmacy, College of Notre Dame


pharmacist in Charge Cvs 2160, 2865, 5733 Pharmacy Dec 2008 - current

Communicated with multiple insurance carriers regarding patient policies and billing

Recruited pharmacy technicians and oversaw training

Researched information regarding new drugs thoroughly for safety and quality assurance

Oversaw 2400-2900 prescriptions per week

Managed a staff of 20, with scheduling and promotions and hiring

outpatient clinic manager -Operations Coordinator Neighborcare pharmacy baltimore,md May 1992 - 1995

Assisted clients in understanding their available options and helped them select the right service plans for their needs

Supervised one of Johns Hopkins busiest pharmacy

2700-3000 prescriptions per week

Managed pharmacists, interns and other pharmacy support staff

Received a bonus on 95% formulary compliance and generic substitution rate

Developed a prescription rewrite system with the medical providers the generated increased profits and client relationships

Reviewed contracts and directing ordering requirements in constant search for the lowest out-of-pocket expense

Promoted Retail Operations Coordinator-wrote pharmacist's yearly reviews

Supervised 17 retail and clinic operations

Helped launched a prescription plan called the Care Card and worked on formulary associated with this effort

Pharmacy Manager rite aid pharmacy 359 and 374 384 july 1985- Dec -2008

Created work performance program to increase morale in the pharmacy.

Won customer service Award by creating the "Help desk" to assist patients easier

Explained drug side effects and interactions to patients on a daily basis.

Launched the COSTAR program which provided mental health medication to John Hopkins patients

Ensured proper dosage of prescription medications in topical, pill-based, and liquid configurations.

Recruited pharmacy technicians and oversaw training.

Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.

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