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Software Developer Customer Service

Location:
Ponce, Puerto Rico
Posted:
January 02, 2020

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Resume:

OTHNIEL OCASIO MERCADO

PROFESSIONAL EXPERIENCE

November 2014 – November 2019, Zimmer Biomet Inc., Warsaw Indiana

Manufacturing Executive System IT Analyst

Promote optimal performance, reliability, and security across core business systems. Accountable for leading and maintaining key business applications as Camstar MES and BOBJ reporting among others. Plan, coordinate and execute on-time, on-budget applications platform deployment and upgrade solutions across the globe (Americas, Europe and Asia). Overseeing daily support operations and managing complex troubleshooting. Cultivate and maintain relationships with IT partners, serve as BRM to facilitate business needs. Manage team resources to stablish priorities based on business needs, overseeing and supervising personnel. Creating and implementing procedures to comply with regulations and enhance operational efficiency. Creating and maintaining system knowledge base for common issues and solutions.

July 2012 – November 2014, Evertect Inc., Cupey P.R.

IT Software Developer

Develop custom software applications for banking industries. Data migration, transformation and transfer through informatica tools. Integration of System Applications. Strategic Planning for system deployments.

September 2008 – January 2012, Roche Operations Ltd, Ponce P.R.

IT Jr. Analyst

Install, support and maintain applications, manage telephone accounts, Analyze and improve systems, provide an excellent local and remote customer service, troubleshoot simple and complex systems. Provide server, network and telephony support. Work on project basis and manage them. In charge of the software and hardware management of the site. Provide specialized support of Product Center and other applications for P.R and U.S.

January 2008 – September 2008, Medtronic, Villalba P.R

Software Developer

Develop web applications, creation of reports, data collection and develop custom software that interacts with the manufacturing process. E-MAIL: ada6yg@r.postjobfree.com

URB. EL BOSQUE #22 COAMO, PUERTO RICO 00769

CELLULAR PHONE 939-***-****

EDUCATION

2009 University of Puerto Rico Ponce Campus

B.S., Computer Sciences

2003 Lysander Borrero Terry High School, Villalba, P.R QUALIFICATIONS SUMMARY

Results-driven professional offering a progressive, eleven (11) years career in information technology.

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on- time, on-budget delivery.

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement with a history of implementing new procedures and technologies to strengthen and enhance operational efficiency, and control costs.

– Skill Set –

Testing & Troubleshooting Project Management System Administration

Strategic Planning Resource Allocation Effective Communication (Oral

& Written) Fully Bilingual Teamwork oriented Business Continuity Data Backup & Recovery System Validations REFERENCES

Available upon request.



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