Customer Service Representative

Mustafa Khalid AL-Rubaye

Email : **************@*****.***

Phone :403-***-****

Education Sept. 2009 - Apr. 2012

High School Diploma

Al-Furqan High School, Doha, Qatar

WORK EXPEREINCE

Qetl Mobile Specialist Nov. 2013- jun. 2015

Qtel, Landmark shopping centre, Doha, Qatar

Inform customers about Qtel’s service offerings and hardware options

Provide exceptional customer service throughout all stages of the Customer life cycle — from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions

Being a Qtel Mobile brand ambassador work towards Qtel core values to reach exceptional customer service.

Technical Service Representative June. 2012-Sept. 2012

Qtel, Landmark shopping centre, Doha, Qatar

Communicate well with customers to provide technical support to Qtel’s board base customers

Troubleshoot and provide technical assistance by telephone to customers

Recommend modifications or enhancements to Qtel’s current hardware technology

Provide courteous and professional technical support to ensure complete customer satisfaction for existing Qtel customers

Electronics Expert May. 2011- Sept. 2011

Carrefour, Landmark shopping centre, Doha, Qatar

Communicate well with customers to provide knowledge of high end electronics and cameras in order to assist with purchases

Creatively display new electronics products and cameras for profitable product merchandizing

Highly dedicated to staying on task and always aim to exceed the assigned sales quotas

Highlights of Qualifications:

Well-developed communication skills demonstrated by working in multi-discipline teams in various activities

Strong organizational skills demonstrated through organizing events and trips forming teams and assigning tasks

Active listener and fast learner with a strong passion to learn new concepts

Solid knowledge in Microsoft office, strong programming skills in Python and Matlab, and MS Project

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streaming

complex work processes

Fluent in both written and spoken English and Arabic languages

Costumer Service Desk oct.2016-jan2017

SEARS, NORTH HILL, LIONS PARK STATION

Well communicate with costumer

Help the costumer with all the information they need

Highly training and skills

Costumer Service Desk oct.2017-jan2018

SEARS, NORTH HILL, LIONS PARK STATION

Well communicate with costumer

Help the costumer with all the information they need

Highly training and skills

Working in the duct receiving and repricing the item

Working in the shoes department

Macdonald Restaurant

Macdonald, NORTH LAND MALL the outside one jan.2017- present

5111 Northland Dr NW, Calgary, Alberta T2L 2J7 Manager: Ahmad AL-Falahi 587-***-****

Well communicate with costumer

Help the costumer with all what they need

Highly training and skills

Knowing to do Brower for product

Well known inside the kitchen

Taking order in drive thru

Presenting for drive thru

Working as cashier

Extracurricular Activities:

Traveling, visiting new places, exploring new cultures, meeting new people

Contact this candidate