Manager Customer Service

PAUL PURSELL

**** ***** *****, ******, ******* **570 H: 850-***-**** C: 850-***-**** E: ***********@***.*** Professional Summary

Results-driven Management professional with [20] years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Experience

DELIVERY DRIVER 01/2018 to Current

Briova Rx Infusion Services - Pensacola, Florida

Reviewed over [15-30] daily delivery documents and orders and reported any errors found on delivery documents to supervisor

Consulted with customers to gain feedback and address concerns with products or services Resolved customer complaints and adjusted orders

OPERATIONS SUPERVISOR 04/1998 to 12/2017

R and L carriers - Milton, Florida

Oversaw scheduling for the day-to-day activities of 25 transportation employees.Reported inventory balances and cycle counts in both the ERP and WMS systems

Evaluated and reconfigured systems to support customer service and operational goals Completed 8 hour OSHA training in Haz Mat and safety training Communicated with floor managers to determine merchandise placement Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate Forecasted manpower requirements based on daily workload and company targets Contacted customers prior to delivery to confirm and coordinate delivery times DOCK SUPERVISOR 02/1996 to 04/1998

Dawes Manufacturing - Pensacola, Florida

Determined shipping methods and prepared bills of lading, invoices, and other shipping documents Validated load plans, cargo cleanliness and transportation documentation Attached address labels, identification codes and shipping instructions to containers RESTAURANT MANAGER 09/1992 to 02/1996

Peg Leg Petes -

Peg Leg Petes restaurant Pensacola Beach, Florida Scheduled and directed staff in daily work assignments to maximize productivity

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency Efficiently resolved problems or concerns to the satisfaction of all involved parties Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

Minimized loss and misuse of equipment through proper restaurant supervision and staff training Developed and maintained exceptional customer service standards Ensured proper cleanliness was maintained in all areas of the bar and front of house Education

University of West Florida - Pensacola, United States Bachelor of Science Business Management

Pensacola Jr. College - Pensacola, United States Associate of Science Business Administration

Washington High School - Pensacola, United States High School Diploma 1980

reference

1. Kelly Majewski / Briova Rx Infusion Manager Pensacola Branch 850-***-**** 2. Ken Jones / R and L carriers Terminal Manager Pensacola 850-***-****

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