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Senior Program Manager

Litchfield, NH, 03052
December 31, 2019

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Sr. Program Manager

Summary of Qualifications

Highly accomplished professional, with extensive NPI program management experience and proven expertise in providing leadership, process redesign, business development, operational, and customer/vendor management to high-growth organizations. Exceptional management skills complemented with extensive knowledge in overseeing organizational development to produce innovative solutions as well as to continuously reduce costs, optimize efficiency, and increase productivity.

Excels in directing multidisciplinary teams and coordinating all facets of multiple, complex projects to ensure on-time, on-budget, and on-target results while guaranteeing strict compliance with company standards.

Detail oriented and proficient in multitasking within fiercely competitive and fast-paced environments.

Demonstrated ability to interact and establish professional relationships with all levels of professionals.

Effective in determining client requirements and resolving complex problems and business challenges through technical innovation.

Core Strengths

Leadership, Training, and Team Building

HW/SW Program Management and Completion

P&L Management, Budget Planning and Control

Continuous Process and Productivity Improvement

Risk Management and Mitigation

Time Management and Prioritization

New Product Introduction and Service Launch

Strategic and Tactical Planning

Customer and Partner Relationship

Cost Reduction Management

Technical Skills

Microsoft Office Suite Oracle ClearQuest EPM (Enterprise Project Management) Agile and Rapid Learning Cycle Product Life Cycle Jira RTD (Requirements Tracking Database) Salesforce QMS (Quality Management System)

Selected Career Highlights

Created and implemented Product Life Cycle (PLC) across entire Cellular Specialties Corporation. Developed DAS (Distributed Antenna System) Engineering Templates for PLC adherence a well as the Documentation Approval Matrix covering all PLC required documents

Member of Solectron’s Global Design and Engineering Senior Leadership Team tasked with defining strategic direction and best practices for the division to drive constant development

Led the delivery of the 1st core router IP/MPLS backbone network infrastructure for Turk Telekom

Recognized for successfully turning around $160M worth of Cisco optical products manufacturing program for Celestica NE into a profitable program within the 1st year

Displayed unsurpassed excellence in spearheading the rollout of NaviSite’s Health Check, site launch management, and Oracle service offerings for NaviSite. Received NaviSite’s Excellence Award for “Outstanding Program Mgmt.”

Earned distinction upon being featured on the cover of “Digital Today” by Digital Equipment for demonstrating on-time and on-budget delivery of a $150M network infrastructure for NASDAQ stock market consisting of 16 locations across the United States and 2 data centers

Accepted the “Above and Beyond Excellence” award and was credited with the establishment of an MS Exchange and Windows NT design organization for digital equipment to support medium-sized business

Professional Experience

Keurig/Dr. Pepper (Contractor) Burlington, MA

NPI Program Manager Dec 2018 – Oct 2019

Establish and oversee the technical, timing, financial and staffing elements of assigned Connected Panel Brewer IoT projects, while being the primary interface between Business Product Owner, Technical Product owner and Squad.

Coordinated 1st Kick Off Event for K-Duo (LBM) Connected Panel Brewer. Supported the Rapid Learning Cycles for creation of Knowledge Gaps and Key Decisions. Created Jira Board.

Created Learning Plan/Graphic in Confluence

Led Sprint events (M, W, F) to address Knowledge Gaps and Key Decisions using Agile methodology

Led Squad Anchors in change of scope, focusing on wifi connectivity

Led K-Duo Charter (Program Approval) on 5/1/19

A123 Systems Waltham, MA

Senior NPI Program Manager Oct 2016 –Dec 2018

Define /manage the technical, timing, financial and staffing elements of assigned advanced battery cell projects, while being the primary interface between customer and internal engineering and managements teams.

Manage all internal and / or external customer deliverables

Provide leadership to a matrixed, cross-functional international team

Support development of and management to the engineering project

Budget and manage operational and CapEx budgets

Document and track compliance to customers’ technical and commercial requirements along with developing solutions to address identified gaps

Develop and maintain project timelines

Provide regular status reports to customers and internal senior management team

Co-Lead developing, sourcing and managing key suppliers

Drive towards rapid identification and resolution of all engineering-related performance, cost and timing issues, regardless of where the issue originated (customer, engineering, manufacturing, quality, supply chain, etc.)

GENBAND, Inc. Billerica, MA

Principal NPI Program Manager Jan 2015 –July 2016

Principal NPI Program Manager providing full product life cycle management in the entire aspect of the development and implementation of new Wireless Access Gateway and Session Border Controller products from design phase to successful commercialization. Lead a cross-functional international team of up to 60 personnel with revenues exceeding to $10M

Expertly defined customer/market requirements, approved functional/technical specifications, and directly collaborated with Software Development/Hardware Engineering, Sales, Marketing, Product Management and Solution Verification/Test,

Proficiently identified and conveyed project scope as well as incorporated lessons learned to guarantee program milestones and objectives were met

Ensured effective communication between technical functions and advised senior management regarding key issues and changes that impacted expected business results.

Oversaw all New Production Implementation and Product Development Process and stage gate reviews

Cellular Specialties, Inc. Manchester, NH

NPI Program Manager, Manager Mar 2013–Jan 2015

Led a cross-functional program team in the development, qualification, and implementation of new HW and SW in Distributed Antenna System (DAS) products in the wireless cellular industry. Expertly provided oversight and coordination of team as required to comply with project deadlines, market requirements, cost, and time to market.

Led the Product Life Cycle (PLC) from concept through completion; Developed realizable project plans

Collaborated with all the departments in establishing and implementing company-wide go-to-market plans

Formally tracked and communicated program status of short/long term objectives as well as initiatives such as program readiness, business and technical issues, operational risks and recommended resolution plans across functional organizations and senior management.

Conducted proactive management of any changes in the project scope

Managed product cost throughout project lifecycle with focus on cost reduction

Supported Product Management in the implementation of Product Road Map

Ensured accuracy related to internal engineering team website through MS SharePoint

Notable Accomplishments/Contributions:

Led the documentation and implementation of the Product Life Cycle (PLC) process to the entire company

Played an integral role in developing the Distributed Antenna System Engineering Templates for PLC adherence as well as the Documentation Approval Matrix which covered all PLC required documents

Spearheaded the execution of the Distributed Antenna System Phase 1 Transition which included formal plan sign-off and formal transition

Demonstrated success in installing the SharePoint which currently includes Approval Workflow

Provided direct leadership to the CSI Cross-Functional Business Team in presenting key problem areas to the senior CSI management committee

Worked as an effective engineering lead for the ISO Team

Sonus Networks, Inc. Westford, MA

Principal Program Manager Jan 2008–Dec 2012

Demonstrated hands-on direction as the Principal Engineering Program Team leader; provide full product life cycle management in the entire aspect of the development and implementation of new HW/SW VoIP products from design phase to successful commercialization. Lead a cross-functional international team of up to 90 personnel with revenues exceeding to $100M

Expertly define customer/market requirements, approve functional/technical specifications, and directly collaborate with the Software Development/Hardware Engineering, Sales, Marketing, Product Management, Systems Verification and Test, Release Engineering, and Finance teams in developing budgets, schedules/timelines, and go-to-market strategies

Proficiently identified and conveyed project scope as well as incorporate lessons learned to guarantee program milestones and objectives are met

Ensure effective communication between technical functions and advise senior management regarding key issues and changes that might impact expected business results

Notable Accomplishments/Contributions:

Leadership role in sustaining SW release management and communication

Created a development and system verification tracking spreadsheet for SW code check-in and merges

Developed functional specification document (FSD) tracker in aligning new features into programs

Created a detailed engineering build plan for projects, which included all engineering dependencies

Collaborated with the Product Line Management (PLM) and Sales/Sales Engineering in developing a customer upgrade HW/SW matrix to provide assistance in understanding customer environments early

Led EOL team within Sonus across all functional areas

Created Post-Release Transfer of Information (TOI) Checklist used to create a smooth handoff between dev. and sustaining

Facilitated individual TOI, held between dev. and sustaining to ensure understanding of feature development between organizations

Assisted in the introduction and development of an “Interface Change Document,” which increased customer satisfaction and advanced revenue opportunities that were tied to new capabilities associated with the release

Senior New Product Introduction Program Manager Jan 2008–Feb 2009

Senior Program Manager in support of manufacturing of all hardware and software products for the $325M market leader in IP communications infrastructure for wireline and wireless service providers

Key member of the Customer Focus Team (CFT) tasked to collaborate with the Engineering, Contract Manufacturing, Marketing, Finance, and CFT in efficiently defining product specifications, extensively managing development, sourcing materials, ensuring production quality, and designing product messaging to successfully attain a competitive advantage

Conducted extensive management of a virtual cross-functional team of 10

Notable Accomplishments/Contributions:

Earned recognition by developing inter-departmental communications and shortening development times

Successfully introduced the use of SharePoint to drive greater transparency into all activities

Refurbished the product development life cycle processes that had updated the movement of products into production

Presented new simulation of order-to-ship process to effectively anticipate issues and guarantee timely launch to market

Obtained distinction for successfully modifying hardware/software product lifecycle process to support recent acquisition of Atreus, as well as for effectively facilitating end-of-life monthly strategy meetings to plan for product retirement

Earlier Career

Senior Global Technical Program Manager, Teradyne Account Solectron, Wilmington, MA 2006-2008, Senior Program Manager Avici Systems, North Billerica, MA 2005-2006, Senior Program Manager Celestica New England., Salem, NH, 2003-2005 Senior Program Manager NaviSite, Inc., Andover, MA 2000-2002, Program Manager/National Practice Manager / Technical Program Manager Digital Equipment Corporation, Nashua, NH, 1987-2000

Education - Bachelor of Science in Industrial Technology University of Lowell, Lowell, MA

Professional Development

Exceptional Project Management Investment in Excellence Project Planning, Scheduling, and Control Time Management

Creating Customer Relationships Leadership and Teamwork Conflict Management Influencing Decision-Makers

MS EPM/PPM Essentials Mail and Messaging Forums NT Wizard Forum Networking Fundamentals Rapid Learning Cycle

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