Thomas S Morrissey

*** ************* **

North Kingstown, RI 02852

Summary:

Development, training others in Remedy BMC 8.1 to users, Data Import into Remedy 8.1, Data Pump maintenance, SQL Oracle DB2 queries and field mapping into forms in Remedy 8.1, Relationship and Impact data, Reconciliation Engine, Normalization Engine, Integration and access to other data.

●Developer with 16 years of experience utilizing Remedy AR System, Oracle, SQL and Open Basic databases, UNIX, supporting the United States Navy, Monster.com and additional commercial clients

●Knowledgeable with BMC and ITSM including Incident, Problem, Change, Asset and Knowledge Management

●Ran database queries in Oracle and SQL

Education:

●Fitchburg State College, Fitchburg, MA 1991

Bachelor of Science in Computer Science

Certifications/Licenses:

●Comptia Security + 2016

●Comptia Network + 2014

●C++ 1996

●Computer Science Certification 1987

●Remedy 8.1 2016

Technical Training:

●BMC training classes

Employment History:

GCR Contractor (Draper Labs) Boston, Ma June 2019-10/27/2019

●Java, PHP Developer

●Web development upgrade and design. Using Eclipse, Oracle Java 1.7 upgrade to Java 11. Upgrade tables code and testing. Agile software development. XML parsing and input in SQL database tables. PHP wed development for xml parsing, Oracle reads and encryption.

●Creation of php webpages for data collections and reporting storing and parsing of xml data

Hanscom Air Force Base Bedford, Ma Mar 2016- June 2019

●Remedy Engineer

●Database engineer, Asset management data load SCCM to Remedy, TADDAM, ADDAM, Remedy Developer Assistance, Seamless Data Pump, UNIX. Form overlays. new forms added attributes and menus.

●Configuration of assets and asset management.

●Group and access to assets and financial data.

●Help desk tickets to be automatically assigned to groups.

●AI and schedules to automatically collect data from different Air Force bases, each having a different database and layout of data.

●Creation of from and data elements, menus only for the use of the Air Force for ease of use for users.

●Organization of asset Data for easy use for the Air Force.

●Product updates from the data into the gold dataset.

●Created active links to store the data into the correct tables.

●Used PowerShell to keep systems updated and make sure they were working at optimal performance.

Idexcel (Working for Verizon), Northborough, MA DEC 2014 – Oct 2015

Web Developer

●Created new databases, tables and stored

●Programs in .NET, PHP, JQUERY, JavaScript, VB Script, HTML, and CSS for developing a variety of web pages

Creates web pages, documents, logos, design. Agile software development. SOAP and XML.

Environment: PHP, JQUERY, JavaScript, Java, VB Script, HTML, CSS, MySQL, .NET, Server Maintained

Created web pages in php for internal administrators and reports, created maps and graphics so they could easily see signal loss and traffic.

Convention Data Services, Bourne, MA Mar 2011 – Dec 2014

Web Developer

●Created new databases, tables and stored procedures using structured query language (SQL)

●Programs in PHP, JQUERY, JavaScript, VB Script, HTML, and CSS for developing a variety of web pages

●Creates web pages, documents, brochures, booklets, PDF’s, etc. for conventions, seminars, and presentations

●Created PHP, JAVA, JavaScript, JQUERY, web pages for many different clients for validation, data encryption and reading SQL tables.

●Used PowerShell to keep systems updated and make sure they were working at optimal performance.

Environment: SQL, PHP, JQUERY, JavaScript, VB Script, HTML, CSS, XML

Dark Dragon Designs, Chelsea, MA Nov 2002 – Jan 2012

Developer- Internet Services, Contractor

●Performed freelance work, web design and Flash animation design, outsourced to a variety of other companies

●Used MySQL, VB Script, JavaScript, HMTL, and CSS to create interactive web pages and stored procedures

●Designed unique HTML emails with active links

●Interacted directly with clients to define their requirements for development of services

●Administered and managed customer web sites and outsourced servers

●Created web pages with Wordpress

●Created web pages with VB.net and C#.

Environment: MySQL, VB Script, JavaScript, HMTL, CSS, FLASH, HTML, Wordpress.

Maverick Technologies, East Providence, RI Nov 2010 – Aug 2011

Developer

●Used .NET 2.0 Visual Basic and SQL to create stock profiles, designing the “behind the scenes” programming and mathematics

●Created new web programs for this investment group, and developed the computational mathematics to design pie charts, graphs, and for analyzing a portfolio of investment stocks

●Created web pages with VB.net and C#.

Environment: .NET 2.0, Visual Basic, SQL

Forexseasonals.com, Boston, MA Aug 2009 – Jan 2011

Consultant -Contractor

●Developed, planned and implemented new website designs for a stock portfolio company

●Used PHP and PHPlot, to create back-end code and design for charts and graphs

●Incorporated MySQL and PHP to enhance user experience with the website and with analysis of stock data

●Created client web pages with the help of Wordpress.

●Worked closely with client and design to their needs

●Created web pages with VB.net and C#.

●

Environment: PHP, PHPlot, MySQL

P3I Staffing, Wareham, MA Jan 2009 – Dec 2010

Remedy Developer, Contractor

●Contracted to support the United States Navy, tracking assets and assisting end users with technical issues

●Used Remedy Action Request System (ARS) application including Incident, Problem, Change, Asset and Knowledge management

●Completed numerous classes on BMC, Management of Remedy, and ITSM

●Development created new forms to collect data for input into Remedy. Created active links update actions and other development design.

●Extracted old data from a SQL database and imported into Remedy

●Created active links in an old Remedy system to aid in developing trouble tickets for tracking technical issues

●Generated numerous reports from Remedy on tracked assets, inventory, users of Remedy, trouble tickets issue, resolution of trouble tickets, etc.

●Extracted data from user files to import into Remedy

Environment: Remedy Action Request System, BMC, ITSM, SQL

Innovation Group, Salem, MA Mar 2004 – May 2009

Business Analyst

●Created new tables, queries, stored procedures and keys in an Oracle database as the Oracle database designer

●Created a new claim intake system for insurance companies and improved active systems

●Establish new faxing and Electronic Data Interchange (EDI) transmissions

●Conferred with clients to resolve issues, discuss timelines, establish specifications and create client facing documentation

●Supported system changes for account specific needs and requirements

●Performed Quality Assurance testing of the system and database

Environment: Oracle, EDI

Comcast, Malden, MA Mar 2003 – Mar 2004

Customer Care Associate

●Resolved customer issues including billing errors, solved technical problems

Macola Exact Software, Andover, MA Jun 2002 – Aug 2002

Application and Web Developer

●Created ASP pages for external web sites for financial Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Solutions Management Applications

●Used SQL and ASP/ Visual Basic to store data on the tracking of resources, employee statistics, customer information, inventory, etc.

Environment: ASP, Visual Basic, SQL

Monster.com, Maynard, MA Jan 2000 – Oct 2001

Web Developer

●Administered Remedy helpdesk ticketing system

●Used Remedy ARS application for helpdesk tickets with Incident and Problem

●Built ASP pages using VB Script and JavaScript for creating work pages that linked submitted resumes to open positions, and for employers to view resumes submitted

●Programmed in Visual Basic, and JAVA for web development

●Ran queries and wrote stored procedures for SQL

●Designed and created web pages in HTML, created multi-part newsletters, and created and edited custom clients pages

Environment: Remedy, Remedy ARS, ASP, VB Script, JavaScript, Visual Basic, JAVA, SQL, HTML

First Notice Systems, Inc., Boston, MA Nov 1996 – Jan 2000

Developer

●Accountable for new clients set up in internal systems, and launched their new accounts

●Created new online programs for customers employees to utilized, to report insurance claims,

●Enhanced or repaired existing programs

●Loaded acquired policy data into the Open Basic database

●Established EDI transmissions for forwarding data to adjusters to complete insurance claims

●Performed Quality Assurance testing on other employees work

●Repaired old legacy and Y2K issues; trained new developers; maintained all existing systems

●Built and edited applications using Visual Basic, Open Basic, C++, UNIX

●Maintained Internet and Intranet systems with HTML

Environment: Visual Basic, Open Basic, C++, UNIX, HTML

Cross Country Motor Club, Malden, MA Feb 1995 – Nov 1996

Customer Service Representative

●Assisted nationwide motorists in immediate need of vehicle service

●Created and maintained accurate computer database records in a extremely fast-paced, deadline-orientated environment

IT Qualifications:

●Windows 2010 server

●Unix

●Solaris

●SQL

●Oracle

●MySQL

●DB2

●PostGre

●Programming Languages:

●C++

●PHP

●ASP

●JAVA

● Open Basic

●VB

●Javascript

●VBscript

●HTML

●CSS

●.NET

●PowerShell

●Software:

−MS Office

−MS Project

−MS PowerPoint

−Git

−MS Excel

−MS Access

−Notepad ++

−BMC Remedy

−SQL Server

−Toad

Security Clearance:

Secret

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