OBJECTIVE To practice and develop my ability and skills in a progressive

firm where my knowledge can be utilized to its potential, which entails burden development and professional growth. WORK

EXPERIENCE

Year 2013-2015

Company: Joji Ilagan International School

Position: I.T Network Admin/I.T Specialist

With Certificate of Employment (COE)

Job Description:

Establishes and maintains network performance

Builds net configurations and connections

Troubleshoots network problems

Configures router.

Updates data servers and network equipment

Network Time to time Monitoring

Checking computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality.

Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.

Install and configure appropriate software and functions according to specifications

Desktop Maintenance

Security patches daily update

Neil Ryan D. Rodriguez

Address:

Building 127, Al Maahed Street New Salata Doha Qatar Phone:

+ (974-********

Email:

ada6ho@r.postjobfree.com

Year 2015-2018

Company: Phil-Data

Position: On-site Support Engineer

With Certificate of Employment (COE)

Job Description:

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

We insure that all Security patches is up to date Year 2018-2019

Company: Stefanini Philippines

Position: Side Desk Technician

With Certificate of Employment (COE)

Job Description:

Same As my Job Description in Phil-Data

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

We insure that all Security patches is up to date EDUCATION

Ramon Magsaysay Memorial Colleges

Pioneer Avenue, General Santos City Philippines

Bachelor of Science in Computer Science (2006-2012) ADDITIONAL

SKILLS

Computer assembling and maintenance.

Troubleshooting hardware and software problems

Installing and configuring the peripherals, components and drivers

Installing software and application to user standards

Configuring and troubleshooting desktops, laptops and servers

Excellent troubleshooting skills in complex software and hardware problems

Troubleshooting of personal computers. Online Support to customers concerning their computer problems

Setup Router Access Point and Network configuration

Expert with Remote Computer assistant (Msra/Mstsc)

Expert in Software Center Client and using Ps Tools REFERENCES References available on request

Contact this candidate