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Service Customer Representative (

Location:
Qatar
Salary:
4000
Posted:
December 30, 2019

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Resume:

NAME: ARATI V GHODGERI

QATAR MOBILE # 009**-********

Email: ada6ay@r.postjobfree.com

CAREER OBJECTIVE

Seeking assignments in research laboratories/ customer service and Back office support (Admin) in corporate companies and Training programs with an organisation of repute that will give me scope to enhance my existing knowledge and skills in accordance with the latest trends. Would like to be a part of a team and work dynamically towards the growth of the organisation and gain satisfaction and recognition thereof.

Willing to learn and adhere to new policies and procedures. Possess interpersonal, communication and organisational skills with demonstrated abilities in team management and customer relationship management.

Leadership skills motivated by entrepreneurial work environment. Can handle confidential responsibilities. very comfortable with clients as well as internal executive management team. can work well with different management styles and different type of individuals. Can lead and guide individuals towards continuous improvement. Have excellent communication, computer as well as strong time management skills.

PROFILE SUMMARY

An overall experience of 8+years as below.

1>Project Co-ordinator .

2>Associate in BPO Industry

3> Laboratory technician

4> Supervisor (Family business) in INDIA

EMPLOYMENT PROFILE

Company: Fusion Prime, Sharjah, UAE. (now closed)

Position: Project Coordinator

Date of service: 3/06/2008 to 30/08/2009

Duties and Responsibilities

The job involved in dealing with the clients for their advertisement’s in Gulf news. My duty was to attend all clients calls, take updates for their adverts specially real estates. Get them edited by the special team in studio and upload the files back to the clients after proofreading. Informing our valued clients for their contract renewal and any special offers if any. It was great to learn something totally different and challenging . Company: WIPRO BPO PUNE

Position: Associate

Date of service : January 2006 - October 2007

Duties and Responsibilities:

The job involved in communicating with customers and dealing with all queries related to Capital one credit cards, one of the Wipro's leading clients. Working as part of a team, the job has improved my team playing skills as well as provided me with excellent communication skills and professionalism to liaise with all types of customers. The job being target based, it has helped me to develop the ability to work and perform under constant pressure. Due to my communication skill my probation period went smoothly and successfully resulting in my early confirmation. My customer satisfaction (C-SAT) have been remarkably good and often has contributed towards the high performance level for the team as well as site. My superiors have received many appreciative remarks with regards to my personal service to the customer. I have been awarded a certificate of Excellence from WIPRO/CAPITAL ONE in recognition of my exceptional contribution to the capital one process in attaining the highest customer connection score for the year 2006. My name was always there as Hall of fame at Wipro. Company: Ambika private laboratory

Position: Laboratory Technician

Date of service: July 2000 - August 2005

Duties and Responsibilities:

The job involved in handling of different investigations such as clinical Pathology, microbiology, Automated blood cell counter and hormonal assays. The work gave me a good insight into pathology and helped me understand the importance of attention to detail. I was the part of team which was assigned the job of setting up a new Laboratory in another location. Company: Elke's international (Family Business) Now closed Position: Supervisor

Date of service: July 1996 - June 1999

Duties and Responsibilities:

The job involved in creating and exporting eco-friendly greeting cards for family business. Since the job also involved in managing the logistics of the entire operations, it gave me an insight into management of goods, documentations like records, accounts, material stocks and of course the importance of keeping wholesalers happy. Though it was a small scale industry the creative aspect gave me an eye for aesthetics too.

ACADEMIA

Medical laboratory technician course from Jawaharlal Neheru Medical college Belgaum, INDIA April 1992

Bachelor of Science (B.Sc) Botany, Zoology and Chemistry - from Karnataka University - April- 1996 Diploma in Computer applications "o" level Karnataka state electronics. June 2000. PERSONAL

Date of birth: 23rd August 1971

Gender: Female

Nationality: Indian

Marital Status: Married

Passport no: R5433421

Visa status : Qatar Residence Visa

Languages known: English, Hindi, Kannada and Marathi



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