Chanae A. Edwards
New Castle, DE 19720
Proficient in Microsoft Office and Google Sheets.. Type Speed of 66 WPM. Flexible with learning multiple Computer Operating Systems.
MedLab Logistics, Folcroft, Pennsylvania - Dispatcher
January 2019- Present
Monitoring medical pickup and deliveries in computer system
Consistently contacting customers in regards to delays in service and/or issues that arise
Utilizing company van to make deliveries and tender out at airport facilities
Bank of America, Newark, Delaware - Lead Operations Rep
August 2017- January 2019
●Receiving incoming safe deposit box contents
●Data entry items in computer system
●Preparing reports for Unclaimed Property state departments to review
J.W. Logistics, LLC, Folcroft, Pennsylvania - Dispatch Supervisor
September 2016 - August 2017
●Scheduling loads for sourced vendors daily. Fixing any pay discrepancies with drivers.
●Reviewing and updating daily reports sent out throughout the day of load activities.
●Monitoring load activity, contacting drivers in regards to estimated time of arrivals to origin and destination.
●Monitoring multiple dispatchers for quality assurance.
●Acquired knowledge of trucking industry providing freight movement for Amazon.
AAA Mid-Atlantic, Newark, DE - Specialist, Dispatcher
September 2013 - October 2016
●Reviewing incoming calls from AAA members. Prioritizing certain calls that members are in dangerous situations.
●Communicating between contractors and AAA members in regards to service changes, time changes and to verify and help with directions.
●Updating daily reports on service from AAA contractors.
Discover Financial Services, New Castle, DE- Account Manager
July 2012- August 2013
●Receiving incoming calls from Discover cardmembers in regards to making updates on account, assisting with payments, or questions on accounts.
●Maintaining proper stats for each month. Average Handling Time, AUX and maintaining sales rates to hit quota each month.
Christiana High School, Newark, Delaware - High School Diploma
Pathway: Business Admin
Graduated in 2009
Licensed Paraprofessional - 12/2018-2023
ParaPro Test Score of 478
REFERENCES AVAILABLE BY REQUEST