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Experienced Dispatcher/Customer Service Oriented

New Castle, DE
January 03, 2020

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Chanae A. Edwards

** ******** **** *** *

New Castle, DE 19720



Proficient in Microsoft Office and Google Sheets.. Type Speed of 66 WPM. Flexible with learning multiple Computer Operating Systems.


MedLab Logistics, Folcroft, Pennsylvania - Dispatcher

January 2019- Present

Monitoring medical pickup and deliveries in computer system

Consistently contacting customers in regards to delays in service and/or issues that arise

Utilizing company van to make deliveries and tender out at airport facilities

Bank of America, Newark, Delaware - Lead Operations Rep

August 2017- January 2019

●Receiving incoming safe deposit box contents

●Data entry items in computer system

●Preparing reports for Unclaimed Property state departments to review

J.W. Logistics, LLC, Folcroft, Pennsylvania - Dispatch Supervisor

September 2016 - August 2017

●Scheduling loads for sourced vendors daily. Fixing any pay discrepancies with drivers.

●Reviewing and updating daily reports sent out throughout the day of load activities.

●Monitoring load activity, contacting drivers in regards to estimated time of arrivals to origin and destination.

●Monitoring multiple dispatchers for quality assurance.

●Acquired knowledge of trucking industry providing freight movement for Amazon.

AAA Mid-Atlantic, Newark, DE - Specialist, Dispatcher

September 2013 - October 2016

●Reviewing incoming calls from AAA members. Prioritizing certain calls that members are in dangerous situations.

●Communicating between contractors and AAA members in regards to service changes, time changes and to verify and help with directions.

●Updating daily reports on service from AAA contractors.

Discover Financial Services, New Castle, DE- Account Manager

July 2012- August 2013

●Receiving incoming calls from Discover cardmembers in regards to making updates on account, assisting with payments, or questions on accounts.

●Maintaining proper stats for each month. Average Handling Time, AUX and maintaining sales rates to hit quota each month.


Christiana High School, Newark, Delaware - High School Diploma

Pathway: Business Admin

Graduated in 2009

Licensed Paraprofessional - 12/2018-2023

ParaPro Test Score of 478


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