Sales Salesforce
Resume:
PRAGADHI BADMA
PROFESSIONAL SUMMARY:
*+ years and of experience in Salesforce CRM Customization and Configuration
Involved in Design, Development, Administration, Maintenance and Project Enhancements
I am a very enthusiastic team member and a good team player and received the appreciation from Project Leads.
Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
Experience with Microsoft CRM a plus.
Good Working Experience in Salesforce CRM Customization and Deployment.
Good Experience in Microsoft CRM Customization and Reports.
Quick learner with Good communication, presentation, team lead and mentoring skills. Efficient, creative, self-motivated Software Developer/ Programmer. Possess strong problem-solving skills and works effectively as part of a team, or independently.
Self-starter and comfortable in high intensity and challenging work environment.
Ability to work under strict deadlines and to quickly adapt to new environment.
Analytic thinker that consistently resolves ongoing issues or defects, often called upon to consult on problems that have eluded resolution by others.
TECHNICAL SKILLS:
Apex – Visual Force – SalesForce.com CRM – Lightning – Copado – GitHub – Vlocity – Azure DevOps – SalesForce.com – MS CRM – Eclipse – Windows XP
EDUCATION:
Bachelor of Engineering in Electricals – Anna University; 2007
CERTIFICATIONS:
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Advanced Administrator
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Integration Architecture Designer
PROFESSIONAL EXPERIENCE:
Sr Salesforce Developer April 2018 – Present
Accenture, USA (Multiple Projects)
Project #1 – Customer Engagement Management
Client – Union Pacific Railroad Company, Omaha, NE
Project Type – SFDC Sales and Service
Project Domain – SFDC
Sub Domain – Salesforce.com
Solution – Sales and Service Cloud Implementation
This project is mainly focused on the Support project team on Sales & Service Cloud transformation, spanning the standard project lifecycle from strategy/visioning (Phase 1) with potential to extend through
Followed SAFE Agile development process
Actively working with Client for requirement gathering and reviewing the user stories.
Working with project Solution Architect and designed Data Model for the new components
Designed and developed, Data Model, Validation Rules, Process Builder, Flows, Approval process, Apex Trigger, Apex Classes including batch apex, External Objects.
Ability to write SOQL queries on single object and SOSL queries across multiple objects in SFDC platform.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Created Apex classes, Triggers, Batch classes, Scheduled Apex and test classes to implement business requirements.
Experienced in developing custom applications using HTML, CSS and JavaScript within Visual force pages for extended customizations.
Experience in developing custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
Design and developed integration components using Rest API to integrate the Salesforce application with various other enterprise applications (WCM, ESA, Trace, SSO, Web to Lead, X$ etc.,)
Technical lead for the team of 14 developers in offshore.
Project #2 – SFDC Implementation and Integration
Client – ENGIE, Houston, Texas
Project Type – SFDC DevOps – Aurora
Project Domain – SFDC
Sub Domain – Salesforce.com
Solution – Sales Cloud Implementation
This project is mainly focused on the gathering the usage, pricing and booking the service points in Salesforce Platform along with the Implementation and customization of Salesforce SaaS Application – VLOCITY. Integration of Salesforce application using REST API with various other enterprise Applications – Siebel, Rubix and ALPS
Followed SAFE Agile development process
Actively working with Client for requirement gathering and reviewing the user stories.
Working with project Solution Architect and designed Data Model for the new components
Designed and developed, Validation Rules, Process Builder, Flows, Approval process, Apex Trigger, Apex Classes including batch apex
Design and developed integration components using Rest API to integrate the Salesforce application with various other enterprise applications
Technical lead for the team of 8 developers in offshore.
Project # 3 – SFDC – DevOps Implementation
Client – DuPont de Nemours, Inc., Wilmington, Delaware
Project Type – SFDC DevOps – Copado Implementation
Project Domain – SFDC
Sub Domain – Salesforce.com
Solution – Deployment Solutions
This project is focused on Implementation of DevOps deployment process in SFDC using the tool - Copado which is the leading cloud-based Release Management tool which handles the different stages of Salesforce based Enterprise Development Lifecycle. This project is focused on Agile Continuous Delivery, Version Control, Automated Deployments, Automated Regression Testing, Rollbacks, Automated Compliance Scan, Scheduled Metadata backups and more.
Regularly interacted with business users, SMEs and other stakeholders for requirements gathering, sign-off, clarifications, etc.
Worked closely with project manager to Co-ordinate, track and monitor project progress and status.
Design and development are being done using Agile Methodology.
Current State documentation
Followed SAFE Agile development process
Data Model
Sr Salesforce Developer Dec 2014 – March 2014
Accenture, India
Sr Technical Lead March 2014 – Dec 2014
Tech Mahindra
Project #1 – Delta Dental
Client – Delta Dental, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales and Service Cloud Implementation
Dental insurance is designed to pay a portion of the costs associated with dental care. Delta Dental has been working to improve oral health and hygiene by emphasizing preventative care. Through its 39 independent member companies Delta Dental offers national dental coverage to groups and individuals. Marketing, Sales, Contracts, Quoting, benefits, billing, claim processing, provider management, payments and commissions are currently managed through different systems.
Delta Dental is planning for retiring existing Onyx system by replacing with a new CRM application which will address the scalability, feasibility and workflow management functionality. Salesforce will be the primary UI, Other systems like PEGA and some legacy systems will be used for processing information.
Participated in requirement gathering
FSD Preparation
Created Wireframes
Data Model
Project # 2 – IORS Application
Client – Tech Mahindra, Chennai, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Service Cloud Implementation
Customer’s realization for optimized routing/assignment processed to effectively utilize their team for managing lead, opportunity and effectively manage the escalations. To provide best skilled resource based on the request and alert the over or under utilization of resources, IORS - Routing engine, with intelligence, to help enterprises, route and assign its objects, to the best individual, at any given point of time. Routing engine can be implemented for any industry which requires assignment / routing / handling escalations.
Created controllers, triggers, Visualforce pages and for some other functionality in the application.
Test classes of the triggers and controllers on which I have worked.
Responsible for testing and fixing the defects includes existing S-control bugs
Involved in Deployment activities
Sr Consultant Jan 2011 – Dec 2012
HCL Technologies
Project # 1 – MTR Foundations
Client – Thomson Reuters, Bangalore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Service Cloud Implementation
This Project mainly includes the data about Product Information's, Notifications, Administrations, Billing and Contact us. In each of those, we have to show the data further based on the Logged in users.
Regularly interacted with business users, SMEs and other stakeholders for requirements gathering, sign-off, clarifications, etc.
Worked closely with project manager to Co-ordinate, track and monitor project progress and status.
Design and development are being done using Agile Methodology.
Worked as a Consultant which includes creation of Visualforce pages, Apex classes, triggers, Email templates and validation rules etc.
Responsible for testing and fixing the defects.
Involved in Deployment activities
Project # 2 – CUV/UDM Application
Project Type – CRM
Client– Thomson Reuters, Bangalore, India
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales and Service Documents
This application is used to store the customer documents and their converted files with the help of Appirio server. Customers can upload and download the single/multiple files. The Total history is saved and monitored in sfdc.
Project # 3 – Private Wealth Management
Client – Deutsche Bank, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales, Marketing and Service
This application is used for Customer management, sales, marketing, workflow and hold mail application to support the US Onshore private wealth management business and Asset Management.
Created controllers, triggers, Visualforce pages and for some other functionality in the application.
Test classes of the triggers and controllers on which I have worked.
Responsible for testing and fixing the defects includes existing S-control bugs.
Involved in Deployment activities
Software Engineer Aug 2007 – Jan 2011
Zylog Systems
Project # 1 – Campaign Management and Sales Act
Client - 2020 Management, UK, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Campaign Management and Sales Activities
This project mainly includes Managing Leads, Organizing Marketing Mails, Reps and Campaign Management. Synchronizes marketing & sales activities to produce qualified pipeline intelligent metering of sales communication Auto-escalation tools to manage and control response rates
Maintain user roles, profiles, territory, workflow rules
Created Customized business objects, layouts & views, Custom Buttons.
Created Apex Triggers and Classes and Test Method.
Creating Unmanaged, Managed Packages
Responsible for testing and fixing the defects.
Enabling business needs like enabling web to lead, Email Bounce Management.
Initial loading of business data into the Salesforce system
Go live & Support / User Training and Post-implementation Support.
Created Managed Packages for Licensing using Free LMA from Salesforce.Com labs.
Involved in Deployment activities
Project # 2 – Work Order Management
Client - Baker Communications, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales Cloud Implementation
This project mainly includes Opportunity, Work Order and Work Records. When an opportunity is won, we need to create work order and work records based on the product line Items and product family.
Worked as a SalesForce Admin to maintain the tool.
Created Apex Triggers and Classes and also Test Method.
Responsible for testing and fixing the defects.
Involved in Deployment activities
Project # 3 – IMRO
Client – 2020 Management, UK, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales Cloud Implementation
This insurance product is used to create Invoice and Invoice line items objects manually and automatically based on assessment, account number and component custom objects. The invoice, Invoice Line Items and calculations are created automatically. The Invoice/Transaction will be created based on the assessment. Invoice line items will be created by using Component objects. Invoice and Invoice Line Item will be created Monthly or Quarterly depends upon the Account Number. Assessment will be renewed every year based on the renewal month in Account Number.
Worked as a SalesForce Admin to maintain the tool
Created Apex Triggers and Classes and also Test Method
Responsible for testing and fixing the defects
Involved in Deployment activities
Project # 4 – Salesforce CRM
Client – Baker Communications, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales Cloud Implementation
(Work Order Management) This project mainly includes Opportunity, Work Order and Work Records. When an opportunity is won we need to create work order and work records based on the product line Items and product family.
(Lead Management) This project mainly includes Leads, Campaigns. When a Lead is created or updated, based on the lead source and some more values, leads are added to the Campaign.
(Ninja Lead Auto Number) Customizing the Lead object according to the Business need and generating the auto number when the Lead Source contains Ninja. This Auto Number will be generated and displayed when the Lead Source contains Ninja. The Auto Number has to be started from 50000.
Worked as a SalesForce Admin to maintain the tool.
Created Apex Triggers and Classes and also Test Method.
Responsible for testing and fixing the defects.
Involved in Deployment activities
Project # 5 – Hitachi
Client - Hitachi, Ltd, Offshore, India
Project Type – CRM
Project Domain – CRM
Sub Domain – Salesforce.com
Solution – Sales Cloud Implementation
This project mainly includes migrate the data from an offline database to SFDC standard and custom objects. It also provides major business process like Lead Routing and Campaign statistic aggregation. Major business process rules such as Lead Routing, Campaign statistic aggregation for custom fields etc were implemented using Apex Triggers, Work Flow Rules, Field Updates and Email Alerts. Appropriate Email Templates were created with pertinent information related to Leads that would be sent to Sales Personnel, once the Lead was qualified and ranked by the marketing team.
Worked as a Salesforce Admin and Salesforce developer.
Created Apex Triggers and Classes and test method.
Responsible for testing and fixing the defects.
Involved in Deployment activities
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