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Cisco Certified Network Associate Routing and Switching

Location:
Columbia, SC
Posted:
January 03, 2020

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Resume:

Keith L. Jackson Jr.

**** ***** *** **.

Columbia,SC 29223

609-***-**** ada65j@r.postjobfree.com

October 5th, 2019

To whom it may concern,

As an experienced Cisco Certified Network Administrator, I have built networks for companies as large as five hundred sixteen users. I implemented variable length subnet masks to a wide area network, minimizing the number of wasted IP addresses. I have administered the configuration of modern day switches and routers; setting security protocols to give certain users permissions. While creating these large networks, I provide troubleshooting procedures for TCP/IP protocols to locate and fix problems within the network. While creating segments for different areas of the company, I can set certain parameters for areas of the network that does not require certain routing speeds or require full duplex communication. And I can also map certain routing protocols such as Enhanced Interior Gateway Routing Protocol (EIGRP) and Open Shortest Path First (OSPF) best suited for company needs to maintain an efficient workflow.

While conducting labs as a certified cisco network administrator, I have gained the knowledge necessary to manage and troubleshoot large networks with system complexities to efficiently run a data center. Having knowledge of routing equipment gives me an advantage at providing the company with the most resourceful cost and performance based information. I am eager to speak with you in person about my experiences and any concerns you have about my ability to perform company tasks. Thank you for your consideration and taking the time to read this letter. Hope to hear from you soon.

KEITH L. JACKSON JR.

SYSTEM ENGINEER

Columbia, SC ada65j@r.postjobfree.com

Cisco ID:

SYSTEM ENGINEER/ ADMINISTRATOR

Customer Service Troubleshooting Data Center Support Dynamic System Administrator with professional IT experience providing top level customer service coupled with strong technical knowledge, front line support and possess routing/switching skills to efficiently maintain corporate computing. Very professional with high expertise in the support of network systems to drive company growth and technical innovation. Ability to resolve and perform a variety of troubleshooting tasks, provide help desk support via phone, email, and through remote tools. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills. EDUCATION

Middlesex County College, Edison, NJ: 2015

Associate Degree – Engineering Science (DNC)

West Virginia University, Benjamin M. Statler College of Engineering and Mineral Resources, Morgantown, WV: Bachelors in Industrial Engineering B.S – Major: Industrial Engineering/Minor Business Administration (Transferred)

Potomac State College, Keyser, WV: Bachelor Civil Engineering B.S – Civil Engineering, (Transferred) PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of South Carolina Columbia, SC 2018-present Data Preparation Technician II

● Mastered problem solving skills in different areas to keep the company running efficiently.

● Used GCOM software to access company documents to assist customers.

● Developed a relationship with insurance agents to update and monitor customer information.

● Used CM8 document manager software to index and file important information for future reference.

● Analyzed thousands of people on census reports to update and monitor filed claims and request.

● Coordinated with agents and groups over strategic ways to save millions of dollars during open enrollment.

Kelly Services Columbia, SC 2017-2018

Customer Service Advocate I

● Enhanced problem solving skills in different areas to keep the company running efficiently.

● Used GCOM software to access company documents to assist customers

● Performed daily adjustments to group billing invoice and assisted clients to update personal information.

● Developed a relationship with insurance agents to update and monitor customer information.

● Used CM8 document manager software to index and file important information for future reference.

● Developed office etiquette and customary office procedure skills

● Ensured the safety of private client information per HIPPA guidelines.

● Order and mailed various detailed benefit packages across the country. Lionbridge Technologies Monmouth Junction, NJ 2013 – 2017 Social Media Specialist

● Verify information on different sites, searching for bugs on web pages, commenting on the site and rating the site, listening to Google voice and accurately rating the clarity of the recordings.

● Manage tasks given by a third party called Lionbridge for Google company, successfully viewing different web links and analyzing those links from a user perspective ensuring corporate objectives are met.

● Guided clients and users on tough technical problems, demonstrating service scalability, application enhanced performance, 24x7 availability and exceptional support.

● Implemented, maintained, and oversaw all aspects of the information technology systems and solutions.

● Streamlined the requirements gathering processes to support the development of newly enhanced features and functions.

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS

A + / Network + / Routing and Switching/ Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Microsoft Visio / Microsoft SharePoint / Adobe Photoshop / Google Docs / Google Drive / Google Calendar Google Plus / Dropbox / Printers / Fax Machines / Internet / Scanners / Smart Office / Html / CSS / Javascript / PHP / API / jQuery / Wordpress / SQL / Java / Linux / PuTTY / Telnet / EGRIP / OSPF / RIP / RIPV2

/STP /SVI /Vlan / ACL /Trunking / Subnetting / Wildcard masking/ TCP/IP/ HONORS & AWARDS

● Employee of the Month – LionBridge Technologies

● Highest customer satisfaction ratings – Amazonfresh PROFESSIONAL

DEVELOPMENT

● Cisco Certified Network Associate (CCNA) Routing and Switching

● Cisco Certified Network Associate (CCNA) Security (in progress) INTERESTS Exercising, Family Time, Traveling, Food, Reading, Technology Detailed Professional References Available Upon Request



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