Name: - Anindita Sen Email: - ada645@r.postjobfree.com

Contact No: - 980-***-****

CAREER OBJECTIVE

Looking forward to work as an associate in an organization that will allow me to showcase my administrative skills and my growth oriented experience to benefit the organization. SYNOPSIS

A professional with 4.6 Year experience as project Co-ordinator.

Providing process oriented support and Client Relationship Management.

Sound knowledge of ms office, excel, PowerPoint.

Hand on experience in E helpline ticketing tool.

Basic knowledge on ITIL.

An energetic, self-motivated team member with hands on experience in Web Projects. CAREER HIGHLIGHTS

Areas of Expertise

• Customer Service

• Project Management

• Root-cause analysis of every issue and take initiative as per process

• Addressing customer issues within SLA

• Customer satisfaction

Achievement

Got best Employee Award in 2015

Duties

Functional

• Providing basic technical and process oriented support over the phone or mail to client.

• Checking and testing the website before live.

• Helping my project teams to move through the various stages and decision points of a project.

• Does the client meeting in phone or face to face if need.

• Communicating the status of a project to respective client and project manager.

• Handling incoming incidents and request fulfillment tickets via tool promptly and effectively within SLA.

• Diagnosing and resolving a wide range of issues over the phone.

• Logging and closing tickets with proper solutions.

• Take ownership of a call and seeing it through to closure.

• Coordinate with every team member and give update to managers for multiple projects.

• Make reports of daily tickets and update on daily basis to senior manager.

• Escalating calls and issues where necessary to senior managers & team leaders.

• Investigating and implementing ways of reducing calls to the Help Desk.

• Ensuring that all call details are captured and entered in the logging software.

• Updating support documentation.

Company Role Experience

• WIPRO InfoTech (Under

3rd party payroll )

Project coordinator June‘2015 to

February‘2018

• Lee & Nee Software

Exports Ltd.

Project coordinator February‘2018

to August’2019

• Embee Software Pvt.Ltd. Senior ERP Project

Coordinator

September’2019

to till date

• Answering & responding to all calls & requests within agreed time scales (SLA).

• AMC proposal making and sending to the customers. After getting the PO, doing Sales CRM n OPF entries and finally sending the invoice to the customers for payment.

• Looking after the homegrown OCTANE HRMS software. Support call id generation, report generation of the support given and license generation from the portal.

• Overall looking after the team and sending their weekly work status sheet to the Business head. WIPRO InfoTech

Scope of project

This project deals in implementing Wipro Central Manage system for supporting all the existing facilities and secures processing of the data in Domain Infrastructure.

Lee & Nee Software Exports Ltd.

Scope of project

This company focuses on the Web Design and Development, Software Solutions, Mobile Application Development. Also give the support for live site maintenance through support tool, and mail as well. Embee Software Pvt.Ltd.

Scope Of Work

I serve as a liaison between project management and planning, project team, and line management and have to review the status of projects and budgets and also coordinate schedules and deliver status reports. ACADEMIC QUALIFICATION

Year Examination Institute/ College/ School Board/University CGPA/ Percentage 2013 B-TECH Regent education &research Foundation W.B.U.T 8.08 2009 HS (Standard XII) Indian Girls High School W.B.C.H.S.E 62.8 2007 Secondary (Standard X) Indian Girls High School W.B.B.S.E 77 PERSONAL DETAILS

• Husband Name: Ayan Sen

• Present Address: 211,R.N.Guha Road, Sriniketan Apartment, Flat 3A,Golpark,Dumdum, Kol-700028

• D.O.B: 11th January 1992

• Sex: Female

• Religion: Hindu

• Marital Status: Married

• Category: General

• Nationality: Indian

• Linguistic Abilities: English, Hindi, Bengali.

• Strength: Team worker, Quick Learner, Positive Thinker DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Date:

Place: Kolkata Anindita Sen

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