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Customer Service Manager

Newark, DE
January 02, 2020

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David J Markland *** Spruce Glen Dr Newark, DE ***11 Phone: 302-***-**** E-mail:


Seeking a rewarding career, where my dedication for providing excellence will be of value

Work Experience

Owner (8/2009 - Present) Combat Zone Wrestling LLC, Newark, DE Manage and promote events, Handle accounts Payable and receivable, Run the day to day operations, handle all staffing as well as manage entire shows, Negotiate contracts with staff and venders, Performer on events. Write and direct all events. Coordinate all communication within the company.

Customer Service Manager / Javasmart admin (3/2004 - 9/2011) Coolersmart Usa Llc, New Castle, DE Managed customer service accounts, Assisted with accounts payable and receivable, Managed everyday duties such as service calls, account maintenance, maintaining customers retention, established a relationship between myself and the customer. Assisted in running the Javasmart Program, placed and assembled and shipped orders, Assisted in warehouse Functions, Maintained databases, Ran website and online chat. Handled all billing aspects and inventory for the department. Handled all customer call in this area.

Senior account Specialist (3/2003 - 3/2004) J.P. Morgan Chase, Newark, DE Negotiated payment arrangements on late stage delinquent accounts, assisted customers on their financial outlook and ability on building credit and resolving issue, worked with outside agencies to resolve matters of debt for mutual clients

Senior Account Specialist (4/1999 - 1/2002) Household Bank, New Castle, DE Negotiated payment arrangements for delinquent customers on multiple Products (RAL Loans, Auto Loans, Personal Loans, and Credit Cards) at all levels of Delinquency, Ranging from 5-charge off/ repo accounts, Worked with IRS and Tax preparers, Managed Daily Reports, Managed RAL collection team


College Goldey-Become College Newark, DE Majored in Business Management High School Middletown H.S. Middletown, DE High School Diploma

References Available upon request.

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