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CIO/ IT Director

Simpsonville, SC, 29680
December 28, 2019

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Carlos Díaz Véliz

Aguadilla, PR ***05 • 787-***-**** • Chief Information Officer

Multifaceted technical career with 15+ years of innovation and success in all aspects of IT management, network administration, general administration, operations, and people management. Accomplished and solutions-focused professional with broad exposure of implementing IT policies and procedures, designing infrastructures and networks, managing disaster recovery, and aligning teams with business and technology vision. Proficient at delivering cost-effective and scalable technical solutions that create a sustainable competitive advantage, unlock synergies, and leverage untapped efficiencies. Proven capability to collaborate with stakeholders and manage technical teams to translate department needs into focused solutions. A passionate individual, recognized for exceptional communication and interpersonal talents in establishing and cultivating professional relationship with all levels of individuals. Core Competencies:

• Data Center Infrastructure and Operations

• Disaster Recovery and Business Continuity

• Budget Administration and Financial Monitoring

• Strong Communication and Negotiation Skills

• LMS Moodle Configuration and Administration

• Project Planning and Management

• Cost Reduction and Performance Improvement

• Cross-functional Team Building and Leadership

Professional Experience

Puerto Rico Aqueduct and Sewer Authority, San Juan, PR CIO, 2017 to Present

Proactively lead all aspects of IT management, including data center management, technical support, application development, financial monitoring, and disaster recovery planning. Oversee technological infrastructure in the organization to ensure optimal performance while reporting to the President. Remain up-to-date with continuous developments in technology industry and make effective recommendations on tools and technologies for cost reduction. Eliminate high cost maintenance of mixed operating environment by improving IT communications, upgrading network servers, and establishing consistent hardware / software standards. Drive tactical plans to reduce Non Revenue Water losses by introducing new technologies and procedures.

Headed SAP migration to HANA, which established the road-map for real time analytics and provided necessary tools to lower physical and operational water loss.

Reduced communications (WAN) costs by $100 million through replacing legacy contracts with new IRU contract and more capacity and flexibility.

Implemented emergency response procedures to ensure 100% systems availability during and after Hurricane Maria strike to Puerto Rico.

Decreased communication (Voice) cost by $1.5 million YoY by replacing legacy voice systems with new VOIP technology.

Migrated legacy servers to virtualized infrastructure, which resulted in reliability and systems uptime improvement.

Allocated and monitored a high volume operating budget of more than $20 million and directed activities of 40+ staff. Puerto Rico Aqueduct and Sewer Authority, San Juan, PR Auxiliary Director - Production and Operations, 2005 to 2017 Functioned as a Supervisor for multiple areas, including server administration (Microsoft Windows, AIX, and HP UNIX), network administration, datacenter personnel, database administrators, and SAP Basis. Designed, implemented, and administered all IT servers, storage, and communications infrastructure, including disaster recovery site. CARLOS DÍAZ VÉLIZ

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Collaborated with other team members to develop PRASA's IT policies and procedures in accordance with industry best practices, standards, and regulations.

Implemented the Help Desk System, including software selection, team organization, and SOPs based on ITIL standards.

Directed the technical team and subcontractors to support an infrastructure of more than 480TB storage systems, 200+ servers, 400+ network connections, and 3K+ PCs.

Coordinated with both technical and non-technical team members to manage $15+ million budget (OPEX and CAPEX). Smart Modular Technologies, Aguada, PR

PR IT Operations Supervisor, 2001 to 2005

Coordinated IT and operational activities by scheduling work assignments, setting day-to-day priorities, and directing the work of team members. Managed all aspects of IT infrastructure, including servers, network, storage, telephony, and security. Led Puerto Rico and Dominican Republic IT staff members to ensure smooth execution of technical operations.

Actively involved in IT related activities, including purchasing, security, and telecommunications as well as negotiated and managed contracts with vendors.

Administered Windows NT 4.0 Server, SQL 7.0 Server, Exchange Server 5.5, Novell 5.0 Server, and True 64 UNIX Alpha. ADDITIONAL EXPERIENCE

IT Specialist, Team Lead, LAN and Server Administrator IBM Global Services, Aguada, PR Technological Development Office, Director Municipality of Aguadilla, Aguadilla, PR Mathematics Coordinator- Teacher Colegio San Carlos, Aguadilla Technical Proficiencies

Systems: Microsoft Servers (NT-2012), SQL, Exchange, Office 365, System Center, Checkpoint Firewalls / VPN, HP- Superdome, IBM Blade Centers / Flex, Active Directory, HP Blade System C7000, Quantum, ADIC Backup Devices, IBM XIV Storage, A9000 Flash System, and Hitachi Technologies: Microsoft SQL Administration, SharePoint, Teams, VMware, Hyper-V, VirtualBox, Symantec NetBackup, Veeam, Altiris, RDS, Symantec Service Desk, Dynatrace, Linux essentials, Moodle administration, Kronos Core


Network Switching and Routing, LAN and WAN technologies, VOIP, Fortinet NS4, ISCSI, NSF, Fiber Channel, Call Center technologies, Replication and Backup Education and Credentials

Bachelor's in Electrical Engineering Polytechnic University of Puerto Rico, San Juan, PR, 2019 Certificate in Certified Networking Security Associate (CNSA) Interamerican University of Puerto Rico, San Juan, PR, 2011 Certificate CCNA Cisco Networking Academy CCNA, Bayamón, PR, 2010 Licenses: CCNA, CSCO 11492088, 2011

Language Proficiencies

English and Spanish

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