Manager Service

Profile of an Automobile Aftersales Certified Proffesional with 9 years experience

in Service

Phone: +917*********, +974********

Address: Velacherry (H),H No- 14/2000, Shanthi Nagar Karuvelippady, Cochin - 682005

Email: *************@*****.***

Ali Akber Raj V A

A highly professional and dedicated Automobile Engineer with a track record of success in improving service and profitability in highly competitive markets. Porsche Globally certified as Porsche Brand Ambassador. Strong communication skills and a customer-centric approach lead to positive working relationships with staff, colleagues, customers and senior management. A proactive and innovative individual who is able to create and implement improved working methods to significantly improve profitability, efficiency and customer satisfaction. A logical and analytical thinker who can develop new solutions to problems. Highly motivated and ambitious, with the ability to mentor and develop staff to achieve individual and group objectives. Able to work under pressure and adapt readily to changing priorities and needs. Now seeking further career advancement in a dynamic, high growth organisation that recognises and rewards initiatives and commitments. Bringing over 9 years of experience in the automotive and transportation industry globally and trained by Porsche Middle-East (Dubai) to a globally certified Service Advisor. EXPERIENCE

Ford Passenger Cars (ALY Calicut)

Service Manager/ Aftersales Manager

July 2018- Oct 2019

Manager for Ford Aftersales with Star Id – 002625568 To coordinates activities of auto personnel, conducts research and testing procedures on effective auto equipment maintenance, and ensures the customer’s vehicle complies with environmental laws and government regulations. To evaluate cost of maintenance; review and submit proposals of modifications to manufacturer or vendor, as well as obtain all types of automotive equipment such as supplies, materials, and parts needed to maintain and repair automobile. To keep the equipment, garage and storage facilities clean and maintained, prevent operational delays in repairing equipment. To interview, hire and train employees; assign, plan and direct work schedule of staff; and assure that the service personnel works in accordance to organization’s policies and other applicable laws. To address complaints and resolve problems raised by customers; as well as assure clients of maximum efficiency and productivity in repair and maintenance services offered. To contact the RSM for approval for CLP and other warranty concerns To ensure the business target is been achieved, and to plan the strategy to further months. To create and maintain reports.

To ensure EW, BTB and Flexy plan targets are achieved as per the Ford requirement. To nominate for the trainings and to ensure all the employees are well trained Coordination with sales dept as a part of team work. MBM Automobiles (Mohammed Bin Misnad) Qatar

Manager - Operations (Garage)

October 2015 - June 2018

Manager for Vehicle Maintenance department of MBM Group ( Garage in AL Khor) Responsible for the maintenance of all the fleets belonging to MBM Transports ( QG, Q Chem, Q Solar, QP, Nakilath, RGPC, Ras Gas, Dolphin Energy)

Manage and record traffic violations, accident reports, if required, coordinate with the traffic department in order to manage any accidents encountered by keeping relevant records of the fleets Carrying out insurance work for vehicles with Bheema, QG, Takaful and Doha Insurance in AL Khor region. Provide estimate for accident repair and following up the same. Responsible for Coordinating with the legal department for the process of insurance for the vehicles and update the records accordingly

Recruiting of technicians and admins to garage

Responsible for automotive parts storage, tires and battery purchasing and retailing Responsible for purchasing of tools and equipments Reports to CEO directly

Independently manage and perform administrative tasks based on the set procedures Co-ordination with the finance department

Porsche Centre Kochi

Service Advisor (Service Engineer)

Novenmber 2013 - October 2015

Creating customer profile forms to study about their characters to make business. Preparing Job cards, Receiving and handling customer calls, making appointments for service, arranging mobilities, completing the work on time and followup.

Closely monitoring CSI scores to ensure that daily, weekly and monthly targets are met, and taking action where necessary to improve results.

Made service into a process of different steps, so that by studying the concerns of customers, the Process was optimized and hence work flow was made easier and delivery was made on time. Efficiently organizing and delegating the workload to technicians and the workshop to meet deadlines Keeping customers informed about the progress of work, and alerting them to any potential problems Producing quotations and estimates for additional work and obtaining approval from customers. In-charge of Parts and Bodyshop- Insurance claim, Bodyshop reports, Paint purchase and usage etc. Selling of PDS (Porsche Driver Selections), Tequipments and PAW (Porsche Approved Warranties). Suzuki Two Wheelers ( VTJ Suzuki)

Workshop Manager

July 12 - October 13

Manager of service and Customer Relation.

Reporting directly to the General Manager, with responsibility for delivering exceptional customer service to customers. Quality Control and Customer Relation management

Significantly improving customer satisfaction by creating and implementing innovative practices and providing management with detailed customer feedback

Training and developing staff in customer-centred thinking, significantly improving corporate image and customer satisfaction Attended technical training from Suzuki India Pvt Limited Gurgaon. Was awarded as the best Participant by Suzuki India for the Suzuki Service Camp conducted in Kochi. Hyundai Motors (VTJ Hyundai - Kochi)

Service Engineer

June 2011 - July 2012

Floor in charge, Job controller and Assisting the manager. . Reporting directly to the Service Manager, with responsibility for delivering exceptional customer service to dissatisfied / repeat repair customers.

Managing stringent quality control processes to ensure excellent service is maintained, and resolving any complaints quickly and professionally

Significantly improving customer satisfaction by creating and implementing innovative practices and providing management with detailed customer feedback

Training and developing staff in customer-centred thinking, significantly improving corporate image and customer satisfaction Thoroughly checking customer needs, producing estimates for repairs and maintenance, and carrying out final checks of vehicles prior to their return

EDUCATION

SCMS Engineering College (MG University) Kochi

BTech in Automobile Engineering

June 2007 - May 2011

Completed with First Class

SKILLS

Soft spoken and disciplined.

Pleasing personality.

Diligent, target-centric and result-oriented.

Strong interpersonal communication, organization and follow-up. Enthusiastic for team work.

Good leadership qualities.

Customer Relation

LANGUAGES

English (Fluent), Arabic (Read, write and Speak ), Malayalam (Mother Tongue), Hindi (Fluent) CERTIFICATIONS

Porsche Global Certification System

Porsche Middle East and Germany

Feb 2015

Posrche After Sales Excellence Advcanced

Porsche Middle East Dubai

August 2014

Porsche After Sales Excellence 1&2

Porsche Middle East Dubai

October 2014

Porsche Wave 1

Porsche India

March 2013

Ford Professional Service Manager Training

Ford India

December 2018

Final Inspection Trianing - Hyundai Quality

Hyundai Motors India Limited

2011

Suzuki Technical Training

Suzuki motors India Limited - Delhi

PROJECTS

Design of new NRV in Vacuum Pumps - Robert Bosch India November 2010 - January 2011

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