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Customer Service Front Desk

Rawdat Al Khail, Qatar
December 28, 2019

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Carelle Ann M. Lauron


Bringing exceptional customer service and hospitality skills to increase profitability.

SUMMARY 2 years working experience in reception and front desk capacities. Positive and polite with telephone etiquette. Proficient in greeting guests with a smile, providing information and arranging reservations promptly. Helping guests with baggage, valuables, ordering taxis and reserving tables.

Organize, with a unique talent to communicate with guests timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.

PROFESSIONAL SKILLS • Excellent personal presentation and interpersonal skills • Passion for exceptional customer service • Profound ability to ensure that the highest standards of hospitality are established • Can communicate English well • Highly skilled in handling multiple guests simultaneously • In-depth knowledge of general facilities and services of the hotel • Able to multi-task effectively


Restaurant Supervisor

Al Liwan Suites Hotel Doha Qatar

December 02, 2018- December 4, 2019

Hotel Front Desk Receptionist Al Liwan Suites Hotel Doha Qatar November 2016 - 2018

• Greet and assist visitors and guests arriving on front desk • Answer phone in a friendly and helpful manner • Provide excellent customer service • Compute basic arithmetic for room booking and other charges • Reserve and book room using attention to detail, speed, and accuracy • Take payments through cash, credit and debit cards • Maintain confidentiality of hotel data and guest information

• Received guests on arrival with a friendly manner • Entered complete details into the computer • Efficiently deal with check-out of guests • Made advanced reservations, took bookings and fulfilled particular requirements • Operated the switchboard, messages and enquiries in an disciplined manner • Posted all transactions to make sure that all bills are kept up-to-date • Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

Hotel Restaurant Crew

Al Liwan Suites Hotel Restaurant Doha Qatar 2015-2016

• Providing a warm welcome for customer

• Receive food and drink and serve customer request to the standard required.

• Serving dishes to customers at tables.

• Learning the names of them & building relationships with regular customers.

• Ensure timely delivery of all food & beverage items to customers.

• Understand menu content and keeping up to date with any menu changes.

• Making recommendations from the menu if requested.

• Answer guest queries in a polite and helpful manner.

• Clearing cutlery and dishes away from tables.

• Passing food orders through the kitchen staff promptly.

• Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.

• Full product knowledge of all menu items and hotel facilities and service.

• Check on customers asking of asking if they are enjoying their meals and service.

• Ensuring the food service area is left clean and tidy once all the guests have left.

• Relaying, preparing and setting tables for the next guests.

• Looking after guests with special needs i.e. dietary requirements, allergies mobility.

EDUCATION Diploma in Hotel & Restaurant Management University of the Visayas 2008-2012

COMPUTER EXPERTISE • MS Office Suite • Hotel property management systems • Internet and Email


Name: Carelle Ann M. Lauron

Birth Date: February 28, 1992

Birth Place: Cadaruhan, Borbon Cebu Philippines

Age: 27years old

Home Address: Cadaruhan, Borbon Cebu Philippines

Current Address: Al Thumama 834 St. Villa No. 4 Doha Qatar

Dependent: 1

Name of Spouse: None

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