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Pharmacy Technician Customer Service

Location:
Fort Worth, TX, 76115
Posted:
December 28, 2019

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Resume:

Tonya R. Whatley

**** ****** ***** ******

Fort Worth, Texas 76133

817-***-****

ada5v6@r.postjobfree.com

Objective: It is my intent with the knowledge I have attained, to further progress in the role as a Pharmacy Technician.

Skills and Qualifications

- Currently has twenty years of experience as a Pharmacy Technician.

- PTCB Certified Pharmacy Technician

- TSBP Registered Pharmacy Technician

- ACPE IC Certified

- Currently has Hospital, Mail order, and Retail experience.

- Proficient with Microsoft Word, Microsoft Outlook, and Microsoft Excel.

Education: Graduate of O.D. Wyatt High School, IB Program, 1984-1988.

Graduated Cum Laude.

Attended Tarrant County College, obtaining 65 credit hours in General Studies.

Employment

History: Harris Methodist Hospital: 1988-1996

Dietetic Technician

Duties: Answered multiple phone lines.

Ensured proper delivery of patient meal trays, HS snacks, internal feeds, etc.

Distributed proper meal plans/menus to patients.

Calculated monthly and quarterly census reports.

Consulted with Registered Dietician concerning meal plans on patients.

SWB Telephone Company: 1996

Directory Assistance Representative

Duties: Provided telephone numbers, addresses, area codes, etc. from inbound customer calls.

Provided proficient customer service in a courteous, timely manner.

Tarrant County MHMR: 1996-1997

Secretary

Duties: Answered multiple phone lines.

Typed patient evaluation reports.

Dictated reports.

Performed front office duties.

Ordered supplies on a monthly basis.

Tonya R. Whatley, Page 2

Cook Children’s Medical Center: 1997-1998

Unit Secretary

Duties: Answer multiple phone lines.

Operated intercom system.

Prepared new patient charts.

Transcribed orders written by doctors.

Entered patient orders into computer system

Hugely Memorial Medical System: 1998-2002

Pharmacy Technician

Duties: Answer multiple phone lines.

Assisted Pharmacist with duties of the department.

Filled and delivered Medication carts.

Aseptically compounded IV solutions, including Pediatric and Chemo.

Maintained restock of Pxyis machines on each unit.

Made hourly rounds, checking for orders and delivering patient meds.

Worked in Pharmacy OR Satellite.

Dispensed controlled drugs for each surgery case.

Restocked all Surgical boxes/controlled drugs after each case.

Kept accurate daily count of controlled drugs signed out.

Performed monthly unit inspections of assigned unit.

Advanced PCS: 2002-2004

Pharmacy Technician

Duties: Filled customer prescriptions with use of PC.

Operated Opti-Fill dispensing machine.

Worked in MD calls, taking prescriptions over the phone.

Prepackaged bulk medication into unit dose form.

Worked in packaging department, as needed, preparing medications for shipment.

Participated in annual Inventory of department.

JPS Healthnet/Outpatient Pharmacy: 2004

Pharmacy Technician

Duties: Answered multiple phone lines.

Worked prescription drop-off window.

Verified customer’s insurance for dispensing purposes.

Entered patient prescription orders into computer system.

Filled prescriptions.

Compounded medications.

Tonya R. Whatley, Page 3

Pharmerica Healthcare/Fort Worth: 2004-2010

Pharmacy Technician

Duties: Answered phone lines.

Filled and delivered medication carts.

Restocked Suremed machine on each unit.

Aseptically compounded IV solutions.

Generated renewal notices and placed in patient charts.

Assists Pharmacist with daily duties of department.

Performed Unit Inspections of assigned unit monthly.

Medical City North Hills: 2011-Present

Pharmacy Technician

Duties: Answer phone lines, routing calls to appropriate Pharmacy personnel.

Filled and delivered patient medications in a timely manner.

Aseptically compound IV solutions, including Chemo.

Refill and maintain inventory in Pyxis machines.

Unit dose bulk medications.

Reconciled monthly Narcotic Audit report, and entered information in Microsoft Excel.

Performed monthly Unit Inspections.

Provide efficient customer service.

REFERENCES

SARAH ANTHONY, CPhT

McKesson, Irving

817-***-****

TANYA LEWIS, CPhT

ALLIANCE Rx WALGREENS +PRIME

817-***-****

STEPHANIE ARIOLA, MSN, RN, CMSRN

MEDICAL CITY NORTH HILLS

817-***-****

REBECCA KINGSTON, RD

BAYLOR ALL SAINTS HOSPITAL

817-***-****



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