KATHERINE JOHNSTON

*** ******** ******

Moncton, NB E1C7Z2

506-***-****

ada5qp@r.postjobfree.com

PROFILE:

Dependable Call Center Representative with over 15 years of Call Center Experience and over 20 years of Customer Service Experience. Great attention to detail and organizational skills as well as proven ability to build rapport with customers. Bilingual and customer focused with a professional attitude and the dedication to contribute to the success of the company. Proficient with Microsoft Windows, Internet and email.

EMPLOYMENT EXPERIENCE:

CUSTOMER SERVICE AGENT, TD Canada Trust, May 2019 - Present

*Receiving inbound calls from customers regarding their banking needs.

*Ensuring exceptional custer experience by providing my expertise & knowledge about TDCT products to ensure the proper fit for the customer.

DISPATCH/CUSTOMER SERVICE REP, ClubAuto/Xperigo, Dec 2018 - Present

*Receiving inbound calls from clients requiring Emergency Roadside Assistance with a high degree of accuracy, courtesy and professionalism.

DIGITAL BANKING ADVISOR, RBC Royal Bank, October 2008-October 2018

*Receiving inbound calls from customers regarding digital banking services and banking products in general.

*Ensuring exceptional customer experience by providing clarity on website functions and banking packages and products.

DISPATCH/CUSTOMER SERVICE REP, Sykes Assistance Services – Moncton, NB 2002-2008

* Received inbound calls and dispatched roadside assistance with the highest degree of courtesy and professionalism.

* Ensured first-rate customer experience by addressing customer concerns and resolving problems as quickly as possible while demonstrating empathy and patience.

EDUCATION:

1994-1995 EXECUTIVE SECRETARY (Medical/Legal) Proram, Atlantic Business College, Moncton NB

1991-1994 HIGH SCHOOL DIPLOMA, Moncton High School, Moncton, NB

OTHER QUALIFICATIONS:

*Great attention to detail.

*Ability to multitask in a fast-paced environment.

REFERENCES:

Available Upon Request.