CAROL S. DURDEN
**** ********** ***** ***** ********, Tennessee 37086
I have over 15 years of Manufacturing and Purchasing Analysis and Reporting with 6 years as Application Support Analyst /Business Relationship Manager leading on-shore and off-shore in Agile run projects. I am looking for a permanent position in IT for a Business Analyst, Developer or Quality Analyst in the Nashville area. I have extensive knowledge in working with both the business community and with IS developer communities and I can help you with both.
07/15 – 5/19 KELLY SERVICES, - Nissan Motor Manufacturing - Business Analyst
Consulted with business, technical support onshore and offshore during migration of Production Purchasing to SAP.
Obsoleted over 1500 mainframe components from legacy applications reducing nightly
Eliminated IMS database by remapping to SAP and DB2 saving $1.6M per year.
Served as a liaison between business departments and technology service providers such as Infosys, HP and TechM.
Created and approved requirement documents, technical design, development, and user approvals for new processes in DB2.
Provided conflict and incident resolution, verified results between legacy systems and SAP reducing incidents
Developed high level functional designs for interfaces for SAP as Business Relationship Manager.
Developed, reviewed, and coordinated the execution of test plans for migration and for surviving Legacy functions.
Created and reviewed implementation plans with Infosys and TechM
Environment: COBOL, DB2, SQL, FILE-AID, FTP, SAP
07/14 – 6/15 PROGRAMMNG RESOURCES - Broadcast Music Incorporated – Programmer Analyst
Calculated royalties and prepared files for payments to musicians
Environment: COBOL, DB2, SQL, TOAD, FILE-AID, FTP, ULTRAEDIT
11/11 – 6/14 ZYCRON INC - State of Tennessee Department of Labor - Advanced Programmer Analyst
Coded, tested programs, created test plans for Overpayments,Profiling, and Data Validation on the Honeywell Bull system.
Validated State of Tennessee Unemployment Populations that had not been validated in 20 years.
Environment: COBOL, BULL JCL, TPR, SQL, DBSP
09/06 – 10/11 SATYAM (now TechM ) Nissan Motor Manufacturing - Subject Matter Expert and Support Engineer
Reduced incidents in Purchasing, Centralized Procurement Inventory Control, Accounts Payable, Accounts Receivable,
General Ledger, and Capital Projects by 75%.
Redesigned Production Purchasing obtaining annual savings of over $2M .
Trained offshore team members, supervised assignments, and quality tested offshore results
Received the award for Support Engineer of the Year.
Environment: COBOL, SQL, DB2, CICS, IMS
2/85 – 9/06 COMPUTER TASK GROUP, INC Brentwood, TN Individual dates not listed, assignments include:
Nissan Motor Manufacturing - Senior Software Engineer
Automated After Sales system to SQL/DB2/CICS interfacing with global systems giving visibility to Japan eliminating need for
California and Japan and Mexico.
Member of team to acquire level 3 with SEI (Software Engineering Institute).
Creation and execution of disaster recovery plans for purchasing.
Development of training documents for a new global purchasing system to interface with Japan
Designed and implemented new process for adding international address into the Supplier Profile system.
Environment: COBOL, SQL, DB2, CICS, IMS, EDI
Hospital Corporation of America - Software Developer
Upgraded Budget System applications to allow individual hospitals to enter their yearly budget information.
Travelled to Louisville, KY three days a week to gather General Ledger information from a recently acquired company.
Environment: COBOL, DB2, CICS, VSAM
American General Insurance – Software Developer
Developed and tested project to convert annuities and universal life policies to a purchased system.
Environment: COBOL, DB2, CICS, VSAM, EASYTRIEVE
Robertshaw Contols – Support Analyst and Operations Supervisor.
As Supervisor of Operations, responsible for all phases of Operations I scheduled all jobs, trained new operators,
ordered forms and supplies, scheduled repairmen antique card reader machines, and made sure the CPU and
disk and tape drives were covered with a tarp when it rained.
Converted daily labor jobs from cards to DOS.
Environment: COBOL, CARDS, VSAM
Ingram Book – Software Development
Accomplishments include development and testing of user reporting of inventory
during consolidation with newly purchased company.
Provided after hours support, resolved and implemented miscellaneous work orders.
Also worked in accounts payable and accounts receivable to enhance these systems.
Environment: COBOL, CICS, VSAM, DB2, ROSCOE
University of Tennessee, Knoxville, TN. Bachelor of Science
Major: Math Education: Minor: Psychology, Computer Science
Nissan Digital University: Introduction to IoT, Cloud, Security, Artificial Intelligence, DevOps