CAROL S. DURDEN

**** ********** ***** ***** ********, Tennessee 37086

615-***-**** home 615-***-**** cell

I have over 15 years of Manufacturing and Purchasing Analysis and Reporting with 6 years as Application Support Analyst /Business Relationship Manager leading on-shore and off-shore in Agile run projects. I am looking for a permanent position in IT for a Business Analyst, Developer or Quality Analyst in the Nashville area. I have extensive knowledge in working with both the business community and with IS developer communities and I can help you with both.

WORK EXPERIENCE

07/15 – 5/19 KELLY SERVICES, - Nissan Motor Manufacturing - Business Analyst

Consulted with business, technical support onshore and offshore during migration of Production Purchasing to SAP.

Obsoleted over 1500 mainframe components from legacy applications reducing nightly

Eliminated IMS database by remapping to SAP and DB2 saving $1.6M per year.

Served as a liaison between business departments and technology service providers such as Infosys, HP and TechM.

Created and approved requirement documents, technical design, development, and user approvals for new processes in DB2.

Provided conflict and incident resolution, verified results between legacy systems and SAP reducing incidents

Developed high level functional designs for interfaces for SAP as Business Relationship Manager.

Developed, reviewed, and coordinated the execution of test plans for migration and for surviving Legacy functions.

Created and reviewed implementation plans with Infosys and TechM

Environment: COBOL, DB2, SQL, FILE-AID, FTP, SAP

07/14 – 6/15 PROGRAMMNG RESOURCES - Broadcast Music Incorporated – Programmer Analyst

Calculated royalties and prepared files for payments to musicians

Environment: COBOL, DB2, SQL, TOAD, FILE-AID, FTP, ULTRAEDIT

11/11 – 6/14 ZYCRON INC - State of Tennessee Department of Labor - Advanced Programmer Analyst

Coded, tested programs, created test plans for Overpayments,Profiling, and Data Validation on the Honeywell Bull system.

Validated State of Tennessee Unemployment Populations that had not been validated in 20 years.

Environment: COBOL, BULL JCL, TPR, SQL, DBSP

09/06 – 10/11 SATYAM (now TechM ) Nissan Motor Manufacturing - Subject Matter Expert and Support Engineer

Reduced incidents in Purchasing, Centralized Procurement Inventory Control, Accounts Payable, Accounts Receivable,

General Ledger, and Capital Projects by 75%.

Redesigned Production Purchasing obtaining annual savings of over $2M .

Trained offshore team members, supervised assignments, and quality tested offshore results

Received the award for Support Engineer of the Year.

Environment: COBOL, SQL, DB2, CICS, IMS

2/85 – 9/06 COMPUTER TASK GROUP, INC Brentwood, TN Individual dates not listed, assignments include:

Nissan Motor Manufacturing - Senior Software Engineer

Automated After Sales system to SQL/DB2/CICS interfacing with global systems giving visibility to Japan eliminating need for

California and Japan and Mexico.

Member of team to acquire level 3 with SEI (Software Engineering Institute).

Creation and execution of disaster recovery plans for purchasing.

Development of training documents for a new global purchasing system to interface with Japan

Designed and implemented new process for adding international address into the Supplier Profile system.

Environment: COBOL, SQL, DB2, CICS, IMS, EDI

Hospital Corporation of America - Software Developer

Upgraded Budget System applications to allow individual hospitals to enter their yearly budget information.

Travelled to Louisville, KY three days a week to gather General Ledger information from a recently acquired company.

Environment: COBOL, DB2, CICS, VSAM

American General Insurance – Software Developer

Developed and tested project to convert annuities and universal life policies to a purchased system.

Environment: COBOL, DB2, CICS, VSAM, EASYTRIEVE

Robertshaw Contols – Support Analyst and Operations Supervisor.

As Supervisor of Operations, responsible for all phases of Operations I scheduled all jobs, trained new operators,

ordered forms and supplies, scheduled repairmen antique card reader machines, and made sure the CPU and

disk and tape drives were covered with a tarp when it rained.

Converted daily labor jobs from cards to DOS.

Environment: COBOL, CARDS, VSAM

Ingram Book – Software Development

Accomplishments include development and testing of user reporting of inventory

during consolidation with newly purchased company.

Provided after hours support, resolved and implemented miscellaneous work orders.

Also worked in accounts payable and accounts receivable to enhance these systems.

Environment: COBOL, CICS, VSAM, DB2, ROSCOE

EDUCATION –

University of Tennessee, Knoxville, TN. Bachelor of Science

Major: Math Education: Minor: Psychology, Computer Science

Nissan Digital University: Introduction to IoT, Cloud, Security, Artificial Intelligence, DevOps

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