Support Software
Resume:
Trevawn Prosise
**********@*****.***
·Salesforce Administrator Certified ( ADM-201 )
·Microsoft SCCM Certified
·CompTIA Network+ Certified
·Over 7 years’ experience in the United States Army
·Served in Operation Enduring Freedom
PROFESSIONAL EXPERIENCE
Salesforce Administrator 05/2018-Present
Rebnetik Enterprise LLC Waldorf, Maryland
·Plans, leads and conducts meetings with the business partners to gather practical necessities to identify the customer's Salesforce innovation improvement and activities
·Creates data flow diagrams and various process flow diagrams to enable better system understanding
·Handles all administrative functions including user account maintenance, reports and dashboards, workflows and other tasks
·Conducts meetings to generate new ideas with the development group to effectively include them in the necessities at the organizing level of analysis.
·Designs different custom dashboards as per the user need for different user groups based on their business’s functionalities and requirements
·Performs a variety of computer system support duties to include installation, configuration, testing, and/or troubleshooting of hardware equipment and software applications on networked and non-networked environments.
·Trains users and grow the Salesforce.com skill set across the organization
·Provides technical training and assistance to junior level personnel
·Assist and support technical implementations within the Salesforce environment
·Performs other duties as assigned
System Administrator 09/2015-2/2017
Foundation Schools of Montgomery County Gaithersburg, Maryland
·Supported deployments of custom applications and mobile applications
·Responsible for building servers, loading server operating systems (2016 and 2019)
· Performed first-line support to determine service interruptions for desktop hardware, peripherals, and software applications.
· Provided advice and guidance to operators.
· Provided support for software application functionality and interoperability with other software applications (Elite Accounting, iManage, Citrix, MS Office 2010, MS Sql Server 2012, and 2016)
·Provided advice and training to end-users
· Provided phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications developed.
·Scheduled installations and upgrades in accordance with IT policies and procedures
· Assisted in the documentation of the operational requirements for new knowledge management / information storage and retrieval capabilities.
·Planned work schedules, sequence of operations, and distribution of work, designates workers and assigns work, explains work requirements, methods and procedures, and assists with resolving problems.
· Performed other duties as assigned.
Information Systems Technician (SASMO) 06/2012-01/2015
Bagram, Afghanistan
·Provided Technical support to the AC First and 401st AFSB LIS community within Afghanistan AO. Deliver written, verbal, and hands on assistance and troubleshooting on the LIS equipment. Offers quality research, analysis, reporting and recommendations in response to requests for review and comment on issues directly or indirectly related to logistics.
· Provided management, customers, and contractors with basic logistics technology and information assistance that ensures effective and economical support for products, service, equipment and systems.
· Provided logistic service support sequences and time phasing, problems arising from location of operational areas, and other factors, such as environmental and human factors affecting personnel.
·Participated in planning and policy development issues.
·Provided regular reporting to senior management on logistics issues.
· Participated in the creation of procedures and communication material that documents logistic practices.
· Provided advice and guidance to operators.
· Made recommendations and provides guidance to Support Operations for hardware and software acquisition.
· Distributed new Army LIS/equipment to Sustainment Automation Support Management Office (SASMO) customers; distribute new Software Packages, Engineering Change Proposals (ECP) and Incremental Change Packages (ICP) to LISMX customers and maintain Historical Library of System Software and Change Packages.
· Maintained and Issue Logistic Information System (LIS) Floats”, monitor Contract and Maintenance Support (Warranty/Maintenance Repair), provide User Level LIS Sustainment Training, restore equipment to operation by replacement of line replaceable unit, troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
·Supported VSAT and CAISI Networks.
· Provided functional and technical support for, but not all necessarily inclusive of, the following LIS: SAMS-1E, SASM-2E, SAMS-IE, PBUSE, CSS-VSAT, and CAISI 2.0. Needs understanding of the interface between the aforementioned systems and SARSS-1 interface.
· Planned work schedules, sequence of operations, and distribution of work, designates workers and assigns work, explains work requirements, methods and procedures, and assists with resolving problems.
· Performed other duties as assigned.
SASMO/ CSSAMO Help Desk Administrator 04/2008-04/2011
U.S. Army Fort Carson, CO/ Kandahar, AF
·Automated day to day desktop tasks in a Windows/Office environment using VBA
·Maintained unit desktop systems to ensure compliance with DOD information security requirements
·Prepared all workstations for Active Directory rollout
·Managed upgrades and maintenance for G4/Support Operations Windows based workstations; maintained network security compliance, troubleshot OS and connectivity issues, assisted all personnel with desktop issues
·Prepared and managed section systems for Active Directory roll out with minimal downtime or work load interruption
·Built and maintained the maintenance management file/database server with a Windows Server XP platform
·Made recommendations and provided guidance to G4 and Support Operations for hardware and software acquisition
·Developed desktop solutions to automate repetitive customer tasks with the use of VBA and Excel
·Distributed new Army STAMIS/Equipment to SASMO customers; distributed new Software Packages; Engineering Change Proposals (ECP) and Incremental Change Packages (ICP) to SASMO customers; maintained Historical Library of System Software and Change Packages
·Maintained and Issued Logistic Information System (LIS) "Floats"; monitored Contract and Maintenance Support (Warranty/Maintenance Repair); provided User Level LIS Sustainment Training; restored equipment to operation by replacement of line replaceable
Unit; troubleshot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software
EDUCATION AND TRAINING
Diploma, Bachelor of Science in Information Technology, Strayer University, Rockville, MD, 2019
Certificate, Salesforce Administrator ( ADM-201), Salesforce, 201
Certificate, Microsoft System Center Configuration Manager, Microsoft, 2018
Certificate, Network +, CompTIA, Baltimore, MD, 2014
Diploma, Warrior Leader Course U.S Army NCO Academy, Fort Knox, Kentucky 2008
Diploma, Petersburg High School, Petersburg, VA, 2003
AWARDS AND DECORATIONS
Joint Combat Service Medal
National Defense Service Medal
Army Commendation Medals
Army Achievement Medals
Army Good Conduct Medal
Army Service Ribbon
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
Marksmanship Qualification Badge-Marksman with Recoilless Rifle
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