Passionate office/assistant manager with 8+ years experience in the veterinary field (1.5 years in small mammal practice, 7+ years in exotic animal exclusive practice). 11+ years experience in customer service-related positions. Assisted in successful and smooth transition in practice locations. Reduced outstanding client balances by 75% when taking over accounts receivable. Seeking to expand my leadership and business knowledge with a company that provides new and challenging opportunities as well as opportunities for growth.
ATTENTION TO DETAIL
Exotic Animal Veterinary Center – Office/Assistant Manger
August 2012 – Current
Assist receptionists in scheduling and maintaining appointment/surgery schedule for 4.5 doctor practice. Handle payroll for 20 employees. Responsible for scheduling of receptionists and doctors. Review accounts receivable and send statements or accounts to collections as needed. Assisted in preparing for and opening a new hospital location. Help to resolve client complaints quickly and efficiently. Spearheaded the company wide transfer of electronic record management software from VIA to Cornerstone. Audit patient charts and charges for completion and accuracy. Write and maintain all receptionist protocols for the practice. Responsible for training new receptionists and creating new hire packets. Process end of day, month, and year reports. Responsible for ordering and maintaining basic office supplies. Troubleshoot computers, printers, and other office equipment when needed. Assist with basic receptionist duties: charging out clients, balancing accounts at end of day, recording client communications, stocking and cleaning lobby area. Assisting practice manager with a variety of tasks. Assist technicians with filling medications, restraining animals for blood draws, radiographs, grooming, and obtain information from clients on reason for visit and pets’ medical history when necessary.
Huntington Veterinary Hospital – Receptionist
March 2011 – August 2012
Responsible for scheduling and maintaining appointment/surgery schedule for busy 1 doctor practice. Record and maintain client and patient files in VIA electronica record management software. Process client transactions and balance accounts at end of day. Maintain hospital protocol book. Obtain information from clients on reason for visit and pets’ medical history.
Associate Degree – Business Administration
Associate Degree – Psychology
Dean’s List and Honor Roll
California State University, Fullerton
Bachelor’s Degree – Business Management
Beta Gamma Sigma Business Honor Roll