Dimapur : NAGALAND INDIA
CAREER OBJECTIVES :
To Acquire new skills and knowledge which contribute to achieve the organizational Goals and objectives and in due course enhance my knowledge and skills through the Exposure and experience.
WORK EXPERIENCES :
Benjarong(a unit of oriental cuisine pvt ltd)
Nov 2011 till March 2017
A restaurant with 120 covers and it is serving Table d hote menu and A lacart menu, Benjarong means five colours. It is a Traditional Thai Cuisine Restaurant with 40 Members serving Traditional thai cuisine for over a decades.its one of the oldest and the best Fine Dining Thai restaurant in Chennai and is credited with several awards including The Times Foods Award for more than six consecutive times
Intercontinental Hotel Group (Crowne Plaza)
April 2017 till Nov 2017
Guest Service Associate (F&B Service) Chennai India
A five star business class hotel with 280 Rooms and 6 Restaurants including Night Club. Located in the heart of Chennai city is one of the oldest 5 star property in the city.
And it is managed by the 2ndlargest hotel group called Inter continental hotels group.
Twisty Tails Resto-Cafe Jan 2018 Till AUG 2018 Sr.Captain
ITC GRAND CHOLA
GUEST SERVICE ASSOCIATE
CURRENTLY WORKING @ LUMEE STREET CAFÉ (SEEF BAHRAIN)
● Ensure Restaurant is fully prepared,cleaned and organized for daily operation.
●Create Restaurant procedures for manuals and training.
●Maintain administrative functions,inventory,employee attendance and counselling.
●Resolving guest concern and complaints in order to maintain a positive atmosphere.
●Inspect dining room and serving stations to ensure cleanliness and well set.
●Taking order,followup and serve as per guest request.
●Conducting briefing to ensure proper grooming and to discuss yesterdays and todays concerns.
●Greeted new customers and escorted them to their tables.
●Presented menus and answers questions about the cuisine, making recommendation upon request.
● Wrote customers orders and served food, drinks and deserts.
● Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed.
● Prepared bill / receipts and collected payment from customers.
● Good knowledge in micros handling.
Providing a warm welcome for customers. Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables. Learning the names of guests building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date
with any menu changes. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away form tables. Passing food orders through to the kitchen staff promptly. Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. Check on customers asking if they are enjoying their meals and service. Ensuring the food service area is left clean and tidy once all the guests have left.Relaying, preparing and setting tables for the next guests. Looking after guests with special needs.
Key Skills and Abilities:
Years of working in hospitality have given me excellent interpersonal, management and leadership skills. I have extensive experience in managing staffs as well as dealing with the public.
●Hard working and ability to work under pressure
●Highly motivated and ambitious
●Believe in Ethics and respect for every individuals opinion
●Mental strength,faith in self and believe in Morality
●Love to shoulder responsibility with tenacity
●Believe in long term relationship
Education and Professional Development:
HSLC –(GOVT. HR SEC SCHOOL OF DIMAPUR-2008) Diploma in Hotel Management –(ISBM 2015) Knowledge Proficiency :
Operating Systems : Microsoft Office,CCNA
Languages : English&Hindi
: English Read &Write
Hobbies : Exploring new things
Personal Particulars :
Date of Birth : 11th july 1989
Nationality : Indian Sex : Male Marital Status : single Religion :HINDU HEIGHT :173 cm
I hereby declare that the above mentioned details are true to the best of my knowledge and belief.
Place: SEEF (BAHRAIN) Signature
Date: (VEER THAPA)