IT Project Coordinator / PMO Professional
I have 12 years hands-on experience in IT project coordination, administration and advanced project support functions. My role encompasses resource allocation, knowledge management, and executive reporting including creation of portfolio dashboards and program status reports. I also have 4 years of operations and team management experience in a call center setting supporting a US ﬁnancial institution customer service. email@example.com 971********* Masakin Al Furjan, Dubai, UAE WORK EXPERIENCE
04/2015 – 10/2019
Fujitsu Philippines (WeServ Systems International, Inc.)
On and oﬀ boarding resources, allocating and booking resources to projects and importing project hours .
Manages and fulﬁlls resources related service requests such as access management and on and oﬀ boarding.
Consolidates project status reports and invoicing statements. Supports project managers in timely delivery of critical milestones and budget reports. Monitors and reconciles resource allocation. Prepares and analyzes PMO and ﬁnancial reports.
01/2011 – 03/2015
Project Management Oﬃcer
Genpact Headstrong Capital Markets
Coordinates project status; maintains a repository of project pipeline and requests pending review. Draft contracts, Change Request and monitor approval.
On-boarding and disengagement of resources, direct coordination with the client for credentials and access requests. Tracking of actual spend and forecasting future costs, reporting cost variances and adjusting forecast. Review, submit and monitor invoices and payments from third party vendor.
Consolidates project level status reports and generates a program level report for review. Generates engagement level metrics. 10/2010 – 01/2011
Fulﬁllment Lead / Resource Management
IBM Solutions Delivery
Quezon City, Philippines
Responsible for Resource Deployment functions.
Develops and manages tactical and strategic resource plan and skill management process for the area while balancing the ﬁll rate, overdue and utilization objectives.
12/2007 – 09/2010
Project Management Oﬃcer
Handles project approval, prioritization, and cancellation, resource allocation across projects, best practices knowledge sharing, and executive reporting on project and resource status. 04/2004 – 11/2007
Operations Team Supervisor
West Contact Services, Inc.
Manages account statistics and performance of 11 Production Team Leader and more than 100 customer service representatives in a credit card application and order management business. SKILLS
IT Service Management Resource Management
Portfolio Management Demand Management
Reporting Financial Management
Performance Management Data Analysis
Project & Program Dashboard Revenue Forecasting
Resource Allocation Bench Forecasting
Draft Revenue Review Invoice Tracking
Information Security Management System
Project Management Access Management
Fulﬁllment Request Management
Service Request Management
06/2000 – 12/2003
Bachelor of Science in Computer Science and
Asia Paciﬁc College
With specialization in Computer Network Engineering 06/1999 – 04/2000
BS Industrial Engineering
ISO 27001:2005 Awareness (01/2009)
International Certiﬁcation Agency
Internal Quality Audit Training (03/2008)
Headstrong Manila Global Delivery Center
Microsoft Oﬃce Clarity PPM Oracle Share Point