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Project Coordinator

Dubai, Emirate of Dubai, United Arab Emirates
December 29, 2019

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IT Project Coordinator / PMO Professional

I have 12 years hands-on experience in IT project coordination, administration and advanced project support functions. My role encompasses resource allocation, knowledge management, and executive reporting including creation of portfolio dashboards and program status reports. I also have 4 years of operations and team management experience in a call center setting supporting a US financial institution customer service. 971********* Masakin Al Furjan, Dubai, UAE WORK EXPERIENCE

04/2015 – 10/2019

Project Coordinator

Fujitsu Philippines (WeServ Systems International, Inc.)

Taguig, Philippines

On and off boarding resources, allocating and booking resources to projects and importing project hours .

Manages and fulfills resources related service requests such as access management and on and off boarding.

Consolidates project status reports and invoicing statements. Supports project managers in timely delivery of critical milestones and budget reports. Monitors and reconciles resource allocation. Prepares and analyzes PMO and financial reports.

01/2011 – 03/2015

Project Management Officer

Genpact Headstrong Capital Markets

Makati, Philippines

Coordinates project status; maintains a repository of project pipeline and requests pending review. Draft contracts, Change Request and monitor approval.

On-boarding and disengagement of resources, direct coordination with the client for credentials and access requests. Tracking of actual spend and forecasting future costs, reporting cost variances and adjusting forecast. Review, submit and monitor invoices and payments from third party vendor.

Consolidates project level status reports and generates a program level report for review. Generates engagement level metrics. 10/2010 – 01/2011

Fulfillment Lead / Resource Management

IBM Solutions Delivery

Quezon City, Philippines

Responsible for Resource Deployment functions.

Develops and manages tactical and strategic resource plan and skill management process for the area while balancing the fill rate, overdue and utilization objectives.

12/2007 – 09/2010

Project Management Officer

Headstrong Philippines

Makati, Philippines

Handles project approval, prioritization, and cancellation, resource allocation across projects, best practices knowledge sharing, and executive reporting on project and resource status. 04/2004 – 11/2007

Operations Team Supervisor

West Contact Services, Inc.

Makati, Pihilippines

Manages account statistics and performance of 11 Production Team Leader and more than 100 customer service representatives in a credit card application and order management business. SKILLS

IT Service Management Resource Management

Portfolio Management Demand Management

Reporting Financial Management

Performance Management Data Analysis

Project & Program Dashboard Revenue Forecasting

Resource Allocation Bench Forecasting

Draft Revenue Review Invoice Tracking

Information Security Management System

Project Management Access Management

Fulfillment Request Management

Service Request Management


06/2000 – 12/2003

Bachelor of Science in Computer Science and

Information Technology

Asia Pacific College

Makati, Philippines

With specialization in Computer Network Engineering 06/1999 – 04/2000

BS Industrial Engineering

Adamson University

Manila, Philippines


ISO 27001:2005 Awareness (01/2009)

International Certification Agency

Internal Quality Audit Training (03/2008)

Headstrong Manila Global Delivery Center


Microsoft Office Clarity PPM Oracle Share Point

IQ Navigator







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