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Engineer Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
December 23, 2019

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Resume:

Durai Murugan.S

Mail id: ada4xh@r.postjobfree.com

Mobile: +91-984*******

PROFESSIONAL SUMMARY:

I am professional with years of Diverse Experience, seeking for a position that utilizes my knowledge and experience and provides me with versatile and challenging responsibilities to serve the Organization with dedication and commitment to get better result.

EXPERIENCE

VAC Teleinfra solution pvt Ltd. (1 yrs) Backend Network Support Team for Airtel Broadband Services.

●Online troubleshooting, Fault Analysis, Fault Rectification, Customer Interaction.

●Update users at regular interval about the status or their problem in the event of call being escalated

●Close the Ticket with the user after the problem/issue/request is successfully resolved as per user satisfaction.

PREVIOUS EXPERIENCE

Technical Support Executive –Telesonic Network Pvt Ltd (Adecco), Chennai.

L3 – CRT (Central Resolution Team) Backend Network Support Team for Airtel Broadband Services. duration 5 yrs

Jobs Responsibilities:

●Online troubleshooting, Fault Analysis, Fault Rectification, Customer Interaction.

●Configuration of the Modem & router as per customer request.

●Installing and configuring New DSL Lines.

●Monthly Review and Analysis of DSL Issues to reduce the Customer Complaints.

●Analyzing customer feedback for improving the customer service, Providing Technical Support to Customers DSL related Complaints.

●Resolving technical problem associated with DSLAM in various locations.

EQN port rectification by coordinating the switch team.

●Providing Technical support to engineers in the field for DSL & Trouble shooting.

●Follow up with vendor for timely resolution of escalated calls

●Monitoring the complaints and Resolution with ICRM application.

●Monitoring the CAF flow with WFMS, M6 & OSS.

●Troubleshooting the customer technical issue with Operation Support System.

●Update users at regular interval about the status or their problem in the event of call being escalated

●Close the Ticket with the user after the problem/issue/request is successfully resolved as per user satisfaction.

PREVIOUS EXPERIENCE:

Company : Siebenberg Technologies Pvt Ltd, Chennai. (2 yrs)

Designation : Telecom Engineer

Project : Microwave and BTS (installation and commissioning)

BTS installation :

●Worked on installing Ericsson 2964, 2954 RBS 2111 and Huawei 3900, 3900A, 3012, 3012AE.

●Check the status of BTS, power calibration and optimization.

●Worked on Swapping of sites and expansion of sites for different combination in Dual Band, DRU addition.

●Bird & Andrew Site Master to measure the VSWR of RF cables.

●A3 alarm like RX diversity, VSWR clearing in sites for better calls.

●Andrew Power Meter to measure the output power of DRU.

●Routing of RF cable and IF cable with connectors and GSM Antenna Orientation.etc.

●Quality Audit and Documentation of Cell site, Checking VSWR, DTF for script parameters & AT.

●Worked for NEC (BSNL,TATA,UNITECH and VIDEOCON) project as L.O.S Survey Engineer

●Have worked for BSNL, TATA, and AIRTEL project as RF Survey Engineer.

Microwave:

● Maintenance, Commissioning & Trouble shooting of NEC M/W Antenna.

● E1 provisioning for new sites.

● E1 termination in PDH&SDH.

● Commissioning PDH and SDH IDU’S of NEC.

● Installation & Commissioning of NEC MUX like MN2100. Implementation & Configuration of microwave antenna (Huawei, NEClink).

● Maintenance of all types of network links i.e. SDH, PDH.

● IF cable with connectors and M/W Antenna Orientation etc.

● Preparation of site layouts and obtaining customer approval.

● Quality Audit and Documentation of Cell site,

● Checking VSWR, DTF for script parameters & AT.

PREVIOUS EXPERIENCE

Company : HINDUJA FOUNDRIES LTD at Ennore. (1 yrs)

Designation : Quality Control

EDUCATION PROFILE:

B.E. Electronics & Communication Engineering in Vel’s Srinivasa College of Engineering & Technology, [63.23%] (2003-2007).

PERSONAL DETAILS:

Date of Birth : 12th August 1986

Gender : Male

Nationality : Indian

Marital Status : Married

Father’s Name : D. Sarangapani

Address : no:10,2nd street, Thiru nagar, vadapalani chennai 26

Date :

Place : Chennai (S.Durai Murugan)



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