Network Systems and Engineering and Software & Hardware Technology

Dylan Fullerton

Germantown, TN ***** 901-***-**** ***********@*****.***

Professional Summary

Information systems technology professional with education and experience in various networking topologies and protocols, virtualization support and integration, task sequence script building, industry specific software testing and implementation, third party vendor mobility support, and network systems security monitoring. Managed IT projects for voice communication cutovers and deployments, wireless surveys and access point placements, and Windows OS Enterprise PC migrations.

Core Competencies

Database reporting and customization - network security portal monitoring - SharePoint maintenance - system security development and research - third party vendor online host support - third party vendor OS troubleshooting and image building - SCCM software subscription testing and implementation

Education

2008 – 2009 New Horizons CLC Memphis, TN

CompTIA A+ Network+ Security+ Certifications

2004 – 2008 University of Phoenix Ground Campus Cordova, TN

Bachelor of Science in Information Technology

2002 - 2004 University of Memphis Memphis, TN

Graduation Candidate for Business Information and Technology

Technical Skills

Jenzabar EX Administration – SQL Server Administration – Mac OS X Server Open Directory Administration – Linux and Unix Server Administration – Active Directory Administration – Windows Server 2008 R2 thru Server 2019 Administration – Windows and Mac OS Enterprise Support – Exchange Admin Center and Office365 Admin Center Support – SCCM and SCOM Administration – G-Suite for Education Administration – Power BI Report Building – SSRS Report Queries Administration – Cisco Meraki Dashboard Administration – Windows ATP Security Console Monitoring – VMware vSphere and Hyper-V Administration – PowerShell Script Reporting – Solarwinds Orion NTA 4.6.0 Network Troubleshooting and Monitoring – Azure Active Directory Management – Microsoft Deployment Tools

Professional Experience

09/2018 – 12/2019 Shelby County Schools Board of Education Memphis, TN

SCCM Administrator & Security Specialist

Monitoring enterprise network anomalies and (159) SCCM distribution points in Solarwinds NTA 4.6.0

Administering and supporting Windows 10 Enterprise and Windows Server 2008R2 thru Windows Server 2016 such as WSUS administration, PXE boot deployment maintenance, and maintaining deployment images with MDT

Creating and administering SCCM software libraries such as Applications, Packages, Driver Packs, Task Sequences, and Windows Updates in Configuration Manager current branch version 1810

Daily monitoring of the SCCM SQL database to ensure SCCM site servers are operating on a healthy basis such as alerts for core component and setting changes, backup failures, operating system and software delivery failures, client heath issues, SSRS reporting management, distribution point network failures, and boundary group status

Creating and managing users, computers, and passwords in Active Directory UAC and Azure Active Directory

Daily security monitoring for cyber threat instances in Microsoft Defender ATP, Dell Data Security Portal, and Computrace Endpoint Control Portal

Creating and maintaining virtual machines and SAN devices in VMware vSphere and Hyper-V

Running daily Active Directory audits in AD Audit Plus to monitor user logins and file/folder access

06/2018 – 09/2018 Power&Tel Memphis, TN

Desktop Systems Administrator (Resigned to accept another career offer)

Configured and managed all employee mobile devices in Cisco Meraki Systems Manager

Responsible for supporting Citrix NetScaler gateway and Citrix server network requests

Installed and setup the Citrix XenApp resource portal and Citrix Receiver to connect thru VMware Identity Manager and Workspace ONE to provide sales employees access to the Power&Tel Infor ERP and Progress EDI Customer databases

Setup warehouse employee devices to only connect to designated warehouse servers thru PuTTY

Granted employee access to certain features and links in Microsoft SharePoint according to job role

Created and managed email accounts and Microsoft OneDrive accounts in Exchange Office365 Admin Center and the Microsoft OneDrive Admin Portal

Configured and supported Apple iPads and iPhones for all local and remote employees

02/2018 – 06/2018 Thermo Fisher Scientific Memphis, TN

Systems Infrastructure Engineer II (Completed my contractual agreement)

Provided network and hardware support for Cisco routers and switches, PIX firewalls, Symantec backup servers, SQL database servers, and VMware host servers

Provided network and software support for Motorola barcode scanners and RF scan guns, Zebra label printers, and Datamax label printers

Provided network monitoring and wireless network troubleshooting using Wireshark, Nmap, WhatsUp Gold 2017, Nagios, and SolarWinds NPM

Created and managed users, computers, passwords, and permissions in Active Directory UAC

Created and captured custom images using SCCM tools such as OSDBuilder and Microsoft Deployment Toolkit

Assisted in migrating the SCCM 2012 server environment to the latest SCCM 2016 environment using Configuration Manager

Provided support for all mobile device requests in the Iron Mobile portal and in iTunes

Provided support for all VoIP installation and extension assignment requests in the Avaya Enterprise Portal

Rotated and executed tape backups daily in Symantec Backup Exec 2015

Managed user access and application permissions for the Citrix XenApp in the Citrix server access management console

10/2017 – 02/2018 Change Healthcare Datacenter Operations Memphis, TN

Datacenter Administrator (Resigned to accept another contract offer)

Provided support and maintenance for Dell PowerEdge and HPE ProLiant blade servers, Netgear and Cisco routers and switches, data center rack enclosures, and patch cable management

Responsible for data center virtual machine and hypervisor configuration and support in VMware vSphere 6.x and vCenter Server

Provided network performance monitoring for all supporting pharmacy vendors in SolarWinds NPM and Netcool/OMNIbus

Responsible for configuration and support of Windows Server 2008R2, Server 2012R2, Server 2016, Ubuntu, Red Hat Enterprise, and CentOS system servers

Provided data center security monitoring with the DCMS Distribution Center Management System portal, the DGLux Unified Building Data dashboard, and the Environet Utility & Power Supply portal

Rotated and executed HP StorageWorks drive tape backups

Tracked daily work flow, monitored high priority vendor calls and ticket escalations, and monitored SLAs on resolving service request tickets in ServiceNow

Created and managed users, computers, passwords, and permissions in Active Directory UAC

02/2017 – 10/2017 Memphis College of Art Memphis, TN

Network Engineer (Reduction in staff due to the College’s inability to remain operational)

Configured and maintained switch ports, firewall rules, access points, VLANs, VPN access, network traffic, content filtering, DHCP leases, and static IP assignments on Meraki MX400 security appliance firewalls, Meraki MS320-48 L3 switches, Cisco 4000 integrated services routers, and Meraki MR APs in Cisco Meraki Dashboard

Created and managed user accounts, distribution groups, and integration services in Jenzabar EX, SQL Server 2012, MacOS X Server Open Directory, JAMF Pro Software Server, GSuite for Education Admin Console, and BetterCloud GSuite Domain Services

Responsible for upgrade modifications to Jenzabar ERP faculty and student reports using the InfoMaker reporting tool and SQL Server data tools

Configured and managed Apache web servers, MacOS X Servers, CentOS 7.3 server, Ubuntu Server LTS, and VMware vCenter Server 6.0

Supported all network printers and print services in the MacOS X print server and the Papercut MF web management portal

Set up and managed office phone extensions and mobile accounts in the Windstream managed services portal and Asterisk-Elastix FreePBX web portal

11/2015 – 02/2017 West Fraser Inc. Germantown, TN

Network Systems Administrator (Reduction in staff due to financial budget restructuring)

Created and managed users, computers, passwords, and permissions in Active Directory UAC

Applied group policy objects in the MMC group policy editor for local, domain, and OU restrictions

Maintained Windows servers and virtual hosts regarding scheduled updates and WSUS maintenance, KMS licensing server maintenance, daily server backups and tape rotations in Symantec Enterprise Backup Exec 2015, and daily monitoring for security definitions and virus scan alert failures pertaining to all enterprise devices in the Symantec Endpoint Protection Management Console

Configured and diagnosed network connectivity for Windows CE Symbol wrist scanners and scan guns, UltiPro time clocks, employee kiosk devices, employee PPE vending machines, audio-visual equipment, security cameras, and card access control systems

Performed device network monitoring and network switch configurations using Nagios XI, GroundWork Monitor, Tera Term, Putty, WinSCP, CMD, online ISP testing tools, Wireshark, and NetSpot

Responsible for operating system deployments and software distribution in Configuration Manager

Created task sequences for core applications to be installed with the Enterprise image

Worked with PowerShell scripts and modules for daily administration of O365 email accounts, Active Directory accounts, and SCCM tasks

03/2014 – 10/2015 UT Medical Group Inc. Memphis, TN

Network Systems Administrator (Reduction in staff due to financial budget restructuring)

Configured and diagnosed network connectivity for Zeiss MediTec imaging devices such as spectral microscopes, microscopy cameras, optical tomography machines, and radiological imaging systems

Provided a key role in the testing and implementation phase of a NextGen Healthcare software rollout

Created and managed users, computers, passwords, and permissions in Active Directory UAC

Configured and maintained switch ports, access points, VLANs, VPN access, network traffic, content filtering, DHCP leases, static IP assignments, and office phone extensions on Cisco Catalyst switches, Meraki MR33 APs, and Polycom IP phones in Cisco Meraki Dashboard

Created and managed email accounts in Exchange Office365 Admin Center

Setup and maintained Windows Hyper-V servers and VMware ESXi 5.5 virtual servers

Resolved issues with Citrix Receiver, XenApp, XenDesktop, XenServer, NetScaler Access Gateway, and Citrix printing for local and remote office employees

10/2013 – 03/2014 FedEx TechConnect Collierville, TN

System Repair Analyst (Resigned to accept a permanent employment offer)

Resolved PC and mobility issues for internal FedEx employees in Oracle E-Business Suite and Cisco Agent Desktop

Provided data backup and recovery solutions for internal FedEx employees

Provided PC and Mac manufacturer hardware upgrade solutions and security protection installations for internal FedEx employees

Assisted in the development of a proprietary FedEx TechConnect knowledgebase management system using Oracle knowledge management software to provide an efficient centralized quality solution and technical key word database

Provided a key role in the configuration and installation phase of a Lenovo ThinkCentre 9300 PC and Windows 7 Enterprise OS rollout

12/2000 – 09/2013 Shelby County Sheriff Department Memphis, TN

Desktop Support Technician (Reduction in staff due to a city and county government merger)

Created and managed users, computers, passwords, and permissions in Active Directory UAC

Administered justice department employees’ permissions and security level access to incarcerated offender files within the Jail Management System database

Configured and diagnosed network connectivity for PCs and laptops, multi-function printers, Dell PowerEdge servers, Cisco network switches and routers, AT&T Blackberry mobile devices, Apple and Mac mobile devices, and Android mobile devices

Implemented and administered System Center Configuration Manager 2007 thru SCCM 2012 for operating system deployments, creating collections, managing the hierarchy boundaries, and client health management

Monitored and deployed Windows updates between the WSUS server, the SCCM SUS server, and the Microsoft Update Catalog

Created and maintained device images using imaging and cloning tools such as Symantec Ghost Suite, Acronis True Image, Altiris Deployment Solution, SMS 2003, MDT, SCCM 2007, SCCM 2012, and CloneZilla

Provided a key role in the configuration and installation phase of a HP Pavilion M9350F PC and Windows XP Pro x64 OS rollout in 2008

Provided a key role in the configuration and installation phase of a Dell Latitude 3500 laptop and Windows 7 x64 Enterprise OS rollout in 2011

Created and managed service orders and queues in the Remedy Ticket Management System

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