Technician Team Leader

James Whelan

(H)703-***-**** *****.*.********@*****.*** 3803 E Steeplechase Way Apt. C

Williamsburg, VA 23188

Summary

Detailed technician with 16 years of professional experience. Skills

• Health and safety regulations

• Deadline Compliance

• Customer interactions

• Troubleshooting and diagnostics

• Electrical circuit diagrams

• Hydraulic diagrams

• Calibrating instruments

• Chrysler, Jeep, Dodge, Ram vehicle experience

Experience

Technician, Team leader, Mentor, Safford Dodge of Springfield, August 2009-October 2019 Springfield, VA

• Detected combustible gas and refrigerant leaks using special instruments.

• Completed simple and advanced repairs according to specifications for systems such as brakes, engines, transmissions, and electrical.

• Checked for leaks and defects on vacuum and mechanical assemblies.

• Tested components, assemblies and systems to diagnose problems.

• Troubleshot faults and devised successful solutions in a self-directed manner.

• Tracked mechanical and repair problems and discussed solutions with shop leadership.

• Trained and guided employees on correct methods for performing different repairs and maintenance services.

• Effectively communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.

• Assigned work to team members and inspected all work for quality and compliance.

• Performed customer work and warranty repairs in compliance with manufacturer standards.

• Pursued frequent opportunities to further enhance maintenance and repair skills

• Consistently adhered to applicable regulations, policies and procedures for health, safety, and environmental compliance.

• Organized, scheduled and assigned production work across team members for task balance. Technician, Ourisman Dodge, September 2008-July 2009 Alexandria, Va

• Performed diagnostics, troubleshooting and evaluations on Chrysler, Jeep, and Dodge vehicles.

• Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.

• Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.

• Recommended corrective and preventative actions to boost product reliability. Technician, Heritage Chrysler and Jeep, August 2007- September 2008 Alexandria, Va

• Managed quality control and maintained high level of customer satisfaction.

• Executed routine maintenance on Chrysler products.

• Diagnosed and Repaired Drivability, NVH (Noise, Vibration, and Harshness) and Electrical concerns

Education & Training

High school Diploma

Washington-Lee High School, Arlington VA

16 years Chrysler Training

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