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Mainframe Analyst, Customer Service

Location:
Oxford, MI, 48371
Posted:
December 21, 2019

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Resume:

Timothy James Neary

*** ********* *****

Oxford, Michigan 48371

ada4ft@r.postjobfree.com

Experience

October 2019 – Present

Customer Service Associate

Home Depot

**** ******** *******, ****, *****gan 48084

Cashier; Customer Assistance

October 2015 – April 2019

Benefits Analyst

Blue Cross Blue Shield of Michigan

600 E Lafayette Blvd, Detroit, Michigan 48226

Analysis and maintenance of BCBSM claim benefits.

Utilized system tools to analyze and apply benefit updates.

August 2010 – October 2015

Benefits Analyst

Genpact / Jawood

32270 Telegraph Rd Suite 200, Bingham Farms, Michigan 48025

On contract assignment to Blue Cross Blue Shield of Michigan

Analysis and maintenance of BCBSM claim benefits.

Utilized system tools (BFM / BFAST) to analyze and maintain benefit updates.

Part of team implementing Health Care Reform mandates.

March 2007 – August 2010

Programmer / Systems Analyst

PSSI

100 Hamlet Circle, Goose Creek, South Carolina 29445-7111

On contract assignment to Blue Cross Blue Shield of South Carolina

Part of Strategic Development Team responsible for the redesign of BCBSC Claim Settlement System

January 2004 – March 2007

Systems Analyst

Data Communications Corporation

On contract assignment to Warranty Services at DaimlerChrysler Technical Center

Part of re-design of VIP Dealer Service Management system.

Supported Dealer Warranty Information Network (DWIN), Global Services Payment System (GSPS), and Warranty Dealer Service Information (WDSI) systems.

January 2002 – January 2004

Programmer Analyst

Data Communications Corporation

On contract assignment to Chrysler Financial Headquarters; Farmington Hills, Michigan

Supported Chrysler Financial’s Asset- Backed Securitization system.

Utilized Microsoft Office, Access and Excel in efforts to track investments that Chrysler Financial was making in the Asset Backed Securities.

April 2001 – July 2002

Programmer Analyst

Data Communications Corporation

On contract assignment to Chrysler Financial Headquarters; Farmington Hills, Michigan

Sole IT Support within the Risk Management area.

Very interesting assignment where I would create adhoc reports for the accountants and financial analysts to supply them with the information needed in order to make intelligent decisions regarding Chrysler’s car leasing business.

April 2000 – April 2001

Programmer Analyst

Data Communications Corporation

On contract assignment to Chrysler Warranty; Troy, Michigan

Programmer Analyst responsible for batch on-call production support for Chrysler’s Warranty Services division.

Included off-hour coverage rotation for abend support.

September 1996 – April 2000

Programmer Analyst

Data Communications Corporation

On contract assignment to Detroit Medical; Troy, Michigan

Programmer Analyst supporting GEAC Materials Management, Inventory, Accounts Payable and Purchasing applications for Detroit Medical Center.

Education

BSBA - 1995

Lawrence Technological University

College of Management

Southfield, Michigan

Skills

COBOL, NASCO, Microsoft Access, Testing, JCL, Problem Resolution, DB2/SQL, IMS, VSAM, CA7/CA11, CICS, Data Warehousing, Mainframe Operations, SharePoint, Project Management, Microsoft Office, GEAC software, ENDEVOR, ISO 9001, TSO/ISPF, Lotus Notes, MQ Series, OS 390, SDLC, QA Systems, Analysis, Claims, Claim Benefits, COBOL Programming, Property / Casual Insurance, Health Care Reform.

References

Michael Bridges

BCBSM Team Lead

313-***-****

Cindi Neaves

BCBSM (former Team Lead)

248-***-****

Dawn Parra

Friend

248-***-****



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