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Office Assistant Customer Service

Houston, TX
December 21, 2019

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Ngoc Nguyen (Jenny) 832-***-****

Dear Human Resource

I am interested in your company’s position. With my background and experience, I believe that I am an excellent for this position.

I completed bachelor degree with concentration in programming in February 2012 at Greenwich University and I am studying associate degree of science (Java Specialist) from Houston Community College

I worked as Programmer with 1 years’ experience contributing to successful website development, based on client’s requirements. In-depth, having comprehensive knowledge of C#, Java, ASP.NET, SQL server 2008, Javascript, Jquery.

I am a hardworking individual who thrives on challenges and constantly drives towards delivering high quality work. Throughout my education, I have consistently proven myself to be adaptable to pressure dynamic environments and changing priorities and would cherish the opportunity to further develop myself through this position.

I have enclosed my resume for your review. I would greatly appreciate an interview to discuss the specific ways in which I could contribute to the continued success of your firm.

Thank you for your consideration.


Ngoc Nguyen


University of Greenwich, UK

Bachelor Degree (Programming) Feb 2012

Java developer workforce (Houston Community College) May 2018


Programmer April 2012 – April 2013

Website developer

Analyze the client requirements using UML; use case, class, sequence and state machine diagrams

Discuss with other programmers to decide one solution for client’s requirements

Program, test and debug all e- commercial website by using and SQL server

Coordinate with other designers and programmers to develop web projects.

Assist and support in the upkeep and maintenance of web sites

Fix bugs, troubleshoot and resolve problems.

Research and develop new technologies for web development.

Prepare strategies to support system administration according to client requirement.

Internet Marketing, selling and shipping June 2013 – Sep 2015

I sold glasses, phones, cosmetic products depend on customer’s order. I create advertise on website, shipping and answer questions of customer as price, effective of products

Receptionist Nov 2015 – June 2017

Q Designer Nails

Book an appointment, remind customers be on time. Work as cashiers, check out for customers

Office assistant Feb 2018

Happy Travel Agency

Search airline’s tickets for customer. Support customer if they have problem with tickets

Communicate with oversea agency and Vietnamese customers to solve complications


Knowledge: C#, Java, SQL Server 2008, UML, JavaScript, HTML, Spring Framework, JDBC

Communicate with customers on a daily basic. Provide wholesome customer service

Successfully work under pressure

Deliberate resolution under conflict and high demand

Proficient with MS Office. Can speak Vietnamese, English


Trip planner each summer Summer 2014 – Summer 2019

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